Tim Dahle Nissan Murray

While it was certainly was poor customer relations to do what they did, and if that $800 was parts-only, I wouldn't hold anything against the dealership. It was certainly in the dealership's best interest to prep the trade-in for sale ASAP. Any space taken up by a car not ready for sale is wasted space. Perhaps they did brakes because they can put $500 worth of parts and $200+ chargeable labor in about an hour, just to hook the potential buyer. Some of the most basic car-buying advice (and common sense) was ignored to have this situation happen: Didn't have financing pre-approved before walking into the dealership. Traded in the car before a final approval from financing. Signed a power of attorney(!) without understanding the implications. Sale and trade-in go on the same contract. No exceptions. None of this would have happened if the reviewer had obeyed the prime rule of buying a car - be willing to walk away without that car. If they had waited for real approval instead of wanting to drive that shiny new car home a few days earlier, no problem. Considering that a 1-star worthy dealership would have just told them "sorry" and they had "sold" the car (in reality just moving it to another dealership) that night and left them without wheels, I'd say the dealership isn't worthy of a 1-star review.

by wrathernaut on 12/06/2010

I had a similar experience. I wanted to purchase a new Altima. They talked me into leasing it for a year then I could opt to buy the car after a year and pay less than purchasing it outright. Needless to say I was so far upside down after a year that the lease agreement put me in a 5 year lease at 10K miles a year and if I wanted to purchase the car I would still have to pay 9K after the 5 years. I was paying $300 more a month than I should have been if I purchased the car instead of leasing but they steered me away from a purchase because the salesman got a bigger commission. Let's just say the wool was pulled over my eyes and I should have had everything written on paper (Some of it was written but they wouldn't back it up). I wasted months trying to figure out what their finance people did to me. I also went as far as speaking to the General Manager, Ronnie Eames (He is as dishonest as the rest of them). I submitted a claim to the Better Business Bureau and his response was that I was a liar. My advice STAY AWAY FROM THE TIM DAHLE DEALERSHIPS!!!! Too bad, I really liked the car but because of this horrible experience I will probably never purchase another Nissan. I was able to get out of the car, I was able to roll over 10K negative equity into another car (It was with GM). Instead of having to pay out of the nose for 9 years to own a car I got into another new vehicle with another dealership and will have it paid off in 7 (Still longer than I would like but it's better than dealing with Tim Dahle).

by rwren on 12/06/2010

Absolutely stay away from Tim Dahle Nissan of Murray and NEVER believe anything that comes out of the mouth of their General Manager, Ronnie Eames. GET EVERYTHING IN WRITING, REGARDLESS OF HOW MANY PERSONAL WITNESSES YOU MAY HAVE. My wife and I negotiated the purchase and signed papers for a used 2005 Nissan Maxima on 11/30/09 and gave them a $2,000 down payment. We left the dealership without the vehicle after they told us to return the following day while they finalized the financing. The following day we visited their Sandy store (where we were approved for a loan) and decided to pursue another opportunity there and to cancel our purchase at the Murray store. Upon arriving at their Murray store and requesting a return of our deposit the sales manager took us into an office and asked to wait a few minutes while he checked on some things. After a short while the sales manager returned and told us that he had spoken with his General Manager and that our financing was approved and that we could take the vehicle with us. My wife said we will only do so upon the condition that they were 100% certain that our financing was approved and that they would not later come back and tell us that it wasn't. Well...just over a week later, on December 10th we received a letter from them telling us that they were unable to obtain financing and that we needed to return the car and pay them for the miles we had driven. Since we had an approved loan at their Sandy store, we returned there on December 10th and purchased another vehicle and then returned the Maxima to their Murray store. We were met by Ronny Eames, the General Manager who stated that he was Tim Dahle's personal representative. He apologized profusely and told us that he was not going to charge us for any miles we had driven or anything else related to the Maxima. When we requested that he return our $2,000 down payment he told us that he would transfer that money directly to their Sandy store. It is now January 12, 2010, more than 30 days since he made that promise and he has yet to transfer the money, although he reportedly told them he would do so this week. HOWEVER, HE TOLD THE SANDY STORE THAT HE WAS GOING TO TRANSFER ONLY $1,800 OF OUR $2,000 BECAUSE HE WAS DEDUCTING $200 FOR OUR USE OF THE MAXIMA. This guy is not only a liar but a thief. RUN...RUN...RUN... FAR, FAR AWAY FROM THIS DEALERSHIP. They will promise you anything to make a deal...and then lie to you and steal your money!

by kmaxfield on 12/06/2010