Karl Malone Toyota
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Customer Reviews of Karl Malone Toyota
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19 service reviews
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Quick to fix
by Gage on 07/09/2025Had a scare with my vehicle and needed it checked pronto. I was able to get in contact with Blenda. She got me scheduled and into the dealership. She was very information and helped to bring down my worry. Got the issue fixed and informed… me of other things we could take care of. Yet was not pushy or trying to convince me that they needed to be done. Very happy with Blenda and Karl Malone toyota. They've got my loyalty20,000 mile Service
by Rocketman on 04/16/2025I had the 20,000 mile service and a recall performed for a software update on my 2023 Highlander. Everyone was very professional and got the services preformed in a timely manner.Amazing service as usual!
by Jace Robison on 04/10/2025Blenda always helps me when I come and need to get my truck service. It’s simple, fast and i know my truck is in good hands. Thank you Karl Malone Toyota!Karl Malone Toyota service
by Bob Barker on 03/11/2025Blenda is AWESOME! She under promised and over delivered!! I will be back for sure!First oil change
by Mike on 03/06/2025Went in for my first oil change and when I picked up my new Tundra it had 12 miles more on it than when I dropped it off. Also they hadn’t washed it or topped off the washer fluid. When I called back to inform them of the miles they told me… they test drive every vehicle they have in for service. You test drive my truck for a simple oil change? That makes no sense. I have been in the car business for 23 years and my dealership doesn’t do that nor does anyone else. Someone took my truck to get lunch and/or run some errands. I gave you no permission to drive my truck off the lot. What if you had wrecked it? This is a lease and I am charged for every mile I go over. I have called several times with no response from the service manager. This is very disappointing and I do not recommend you go to this dealership. I will be calling Toyota and Chris the dealer rep next. Please get back to me.Slow and expensive
by Rob P on 12/22/2024Slow, expensive, and more than once they've screwed up and I've had to come back.Thankful Customer
by Paris on 10/02/2024In an attempt to save money, I took a gamble and went to a local repair shop in Kearns that advertises they work on hybrids rather than take my Toyota Prius to the dealer. I didn't know anything about the shop besides some google reviews… that seemed promising. I don't care about OEM parts, and I figured the cost of labor is probably more reasonable too. That shop diagnosed my vehicle and quoted me $3,700 for the repair. I was absolutely devastated. I called Toyota to check if their cost would be any better. I spoke with Brady, and I was told to come in and have them diagnose it because they see that a lot of times third party repair shops will misdiagnose a Prius, particularly for the problem I was told I had under my hood. He listened and he met my concerns with compassion. He was kind and understanding in his responses. He also said that if the diagnosis I was given was correct, they could do the job cheaper. That surprised me. I get my car over to Toyota thinking the diagnosis is still probably correct because even though I'm no expert by any means, I googled the symptoms and it fit. If they can do it cheaper though, I don't have anything to lose at this point. Brady from Toyota told me to ask for him when I came in and they would do their best to get me a diagnosis same day. Green flags all the way because this guy made my problem his mission, and I felt like I mattered walking in from the start. They checked my car and gave me a completely different diagnosis. Thankfully, it was a much simpler fix and so much less expensive than I could've even imagined. I walked outta there spending $300. Here's what I learned; it's not worth the risk taking my car to anyone besides the dealer in the future. I would rather be able to move forward with confidence that my vehicle is being cared for by the company that sells and repairs these cars every single day. Even IF the repair is going to be more complex or expensive, l would rather pay more to know I'm guaranteed the correct fix. Also, Brady was just really personable, understanding, and down to earth about the whole ordeal. Super fucking awesome customer service from beginning to end. He could give me bad news any day, and l'd thank him just because of the way he treated me. I wasn't a number, I wasn't a dollar sign. I was a person with a problem, and he was kind. That makes all the difference to me.Richard the service man awesome
by Emlovesmusic on 09/28/2024I’ve actually have taken my car there since I bought it (2013). I’ve have never got the attention to details he helped me with. I know they say complementary vacuum but I’ve actually asked to have it done if they would and for years it’s… been overlooked. Being a mom of kids that is just one special thing not to forget and left me smelling yummy in the car. That sounds dumb but it’s the thing like that means so much. Along with his attention to help me. A++++ his name is Richard.Blenda gets it done!
by Nick B on 09/20/2024Always my go to place! Karl Malone Toyota! Great service! Always get me in and get my trucks taken care of. My service writer (Blenda) is always responsive and keeps all my fleet trucks going! Thank you! Nick,Best service
by Camille on 07/12/2024Belinda Bench is am amazing Service provider. Always first class service. Belinda and Kark Malone always do such an amazing job of taking care of their customers!Love this place
by Dee on 03/15/2024Karl Malone Toyota is an awesome dealership. I’ve never had an issue with them when buying my new Camry or when having my Camry serviced. They are very quick and reasonable priced. I’ll be purchasing another vehicle from them in the near… future.Fast and Friendly
by dbw on 01/20/2024Fast and friendly service every time. The center is clean and comfortable.Fast and reliable
by triish on 12/28/2023Mary Jane was really helpful and communication was smooth. Fast service . The price for workmanship is a little on the higher side but everything else is awesomeExtra effort, First Class!
by Scott J on 12/27/2023Great service and timely! I received extra effort by service helping me get help from another department. Saved me an extra trip worth 2.5hours of my time.super grateful 🙏Quick, friendly service
by Brock on 12/27/2023Service is always great at KM Toyota. The reps are always friendly and get you taken care of. Will continue going here!Blenda is the best! Work with her!
by Megan on 10/28/2023I can always know that I will be taken care of when I work with Blenda. She is honest about what my car needs. She is very kind and seriously cares so much about her clients. Today I told her to never retire.Expected top notch and got it.
by Nate on 10/11/2023Brought my car in for 100K service. It was done on time and in good order. Price was what I was told. Very satisfied. That's why I switched to here from the other big Toyota dealer.See what sticks
by Mets fan on 09/13/2023They did not or could not address my low mpg issue. They just common service issues and hoped it would do something. It was a miserable experience.Excellent service
by David on 08/03/2023Brought my car there for service the service adviser Brenda was very helpful and the service was done right and finished on time It was good overall and no complaints Thanks !
The following reviews are more than two years old. They are not included in the overall rating.
91 service reviews
Great service
by DKFly on 05/07/2023Nice clean and organized service center.Great Service with the Mailman
by Rob B on 04/12/2023I’ve had all my routine maintenance done here for my 4Runner and I’ve never had a problem. The service professionals or prompt and nice to work with.
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