Karl Malone Toyota
Today 8:30 AM - 9:00 PM
Customer Reviews of Karl Malone Toyota
Review type:
Wonderful experience
by NaLaniT on 07/03/2025
We bought a car!! We knew we were going to buy a car. We did our research and compared a few different brands and models. We settled on the Toyota Camry so off to the dealership we went.
Kayden was the friendly salesman that greeted us… when we arrived. His professional and knowledge was very much appreciated. He answered every question we had with confidence and detail. We were lucky that there was a vehicle on site that we could test drive and Kaysen was happy to let us check out everything our new car could do. We loved everything about the car and felt like Kaysen answered any questions and concerns we had so we made an appointment with him and his finance team to return the next to finalize.
We returned this morning to sign papers and take delivery of our new car. We really appreciated how Kaysen thoughtful went through all of the standard services that came with the car as well as options that we could add on. We added some and skipped others.
Finally we met with Carlos who checked many sources to get us the best financing possible. It was a very simple and straightforward approach and we drove away feeling genuinely satisfied and cared for.
292 reviews
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Wonderful experience
by NaLaniT on 07/03/2025We bought a car!! We knew we were going to buy a car. We did our research and compared a few different brands and models. We settled on the Toyota Camry so off to the dealership we went. Kayden was the friendly salesman that greeted us… when we arrived. His professional and knowledge was very much appreciated. He answered every question we had with confidence and detail. We were lucky that there was a vehicle on site that we could test drive and Kaysen was happy to let us check out everything our new car could do. We loved everything about the car and felt like Kaysen answered any questions and concerns we had so we made an appointment with him and his finance team to return the next to finalize. We returned this morning to sign papers and take delivery of our new car. We really appreciated how Kaysen thoughtful went through all of the standard services that came with the car as well as options that we could add on. We added some and skipped others. Finally we met with Carlos who checked many sources to get us the best financing possible. It was a very simple and straightforward approach and we drove away feeling genuinely satisfied and cared for.20,000 mile Service
by Rocketman on 04/16/2025I had the 20,000 mile service and a recall performed for a software update on my 2023 Highlander. Everyone was very professional and got the services preformed in a timely manner.Amazing service as usual!
by Jace Robison on 04/10/2025Blenda always helps me when I come and need to get my truck service. It’s simple, fast and i know my truck is in good hands. Thank you Karl Malone Toyota!New 4 runner
by Dale Pierson on 03/19/2025updated 03/27/2025I was very pleased with the attention and service I received. Coltyn was great.Great service!
by Amber on 03/18/2025updated 03/27/2025Daniel was very helpful and the staff was very friendly!Love my new Tahoe!
by KatH on 03/23/2025Great service and beautiful dealership! Macé and Luis were very helpful and responsive throughout the entire process and got us a great deal. Highly recommended!Karl Malone Toyota service
by Bob Barker on 03/11/2025Blenda is AWESOME! She under promised and over delivered!! I will be back for sure!First oil change
by Mike on 03/06/2025Went in for my first oil change and when I picked up my new Tundra it had 12 miles more on it than when I dropped it off. Also they hadn’t washed it or topped off the washer fluid. When I called back to inform them of the miles they told me… they test drive every vehicle they have in for service. You test drive my truck for a simple oil change? That makes no sense. I have been in the car business for 23 years and my dealership doesn’t do that nor does anyone else. Someone took my truck to get lunch and/or run some errands. I gave you no permission to drive my truck off the lot. What if you had wrecked it? This is a lease and I am charged for every mile I go over. I have called several times with no response from the service manager. This is very disappointing and I do not recommend you go to this dealership. I will be calling Toyota and Chris the dealer rep next. Please get back to me.Great to work with
by John P on 02/22/2025Bought a used truck from them. Easy to work with and they are very open with price and all ancillary costs upfront. Strongly recommend them.Amazing service and very knowledgeable
by Yena C on 01/26/2025You will be in amazing hands with very attentive service. I test drove a new Prius , traded in my old car, and bought a new one in about an hour. Exactly what I needed and I appreciate them for walking me through understanding the paperwork… what my options could be. I have other friends and family that have bought cars thru them as well! Hi Ti and Ruebin! They are amazing!!Disappointed in there pricing
by Wasatchrob on 12/28/2024Ive bought 4 Tacomas from these guys in past 4 years. You woukd think they would give me a decent deal on a 2024 Tacoma TRD Offroad but the otd price they gave me was 3k more than LHM Toyota. Lost a good customer.Slow and expensive
by Rob P on 12/22/2024Slow, expensive, and more than once they've screwed up and I've had to come back.Incredible service
by Nick on 11/17/2024Karl Malone Toyota and its sales and service staff was over and above my expectations. Bronson and Seth in sales, Kristy and Mike in accessories and Erik in finance all were incredibly accommodating and fast to respond to my needs. I will… be purchasing again from them. Bronson went above and beyond for me.Happy with our car
by Happy with our car on 10/31/2024Chris was great in helping us find a car that fit our needs. We didn't feel pressure and he gave us the pros and cons of different options with a great warranty. He answered all our questions and explained the details of the warranty… well. We would highly recommend him.Thankful Customer
by Paris on 10/02/2024In an attempt to save money, I took a gamble and went to a local repair shop in Kearns that advertises they work on hybrids rather than take my Toyota Prius to the dealer. I didn't know anything about the shop besides some google reviews… that seemed promising. I don't care about OEM parts, and I figured the cost of labor is probably more reasonable too. That shop diagnosed my vehicle and quoted me $3,700 for the repair. I was absolutely devastated. I called Toyota to check if their cost would be any better. I spoke with Brady, and I was told to come in and have them diagnose it because they see that a lot of times third party repair shops will misdiagnose a Prius, particularly for the problem I was told I had under my hood. He listened and he met my concerns with compassion. He was kind and understanding in his responses. He also said that if the diagnosis I was given was correct, they could do the job cheaper. That surprised me. I get my car over to Toyota thinking the diagnosis is still probably correct because even though I'm no expert by any means, I googled the symptoms and it fit. If they can do it cheaper though, I don't have anything to lose at this point. Brady from Toyota told me to ask for him when I came in and they would do their best to get me a diagnosis same day. Green flags all the way because this guy made my problem his mission, and I felt like I mattered walking in from the start. They checked my car and gave me a completely different diagnosis. Thankfully, it was a much simpler fix and so much less expensive than I could've even imagined. I walked outta there spending $300. Here's what I learned; it's not worth the risk taking my car to anyone besides the dealer in the future. I would rather be able to move forward with confidence that my vehicle is being cared for by the company that sells and repairs these cars every single day. Even IF the repair is going to be more complex or expensive, l would rather pay more to know I'm guaranteed the correct fix. Also, Brady was just really personable, understanding, and down to earth about the whole ordeal. Super fucking awesome customer service from beginning to end. He could give me bad news any day, and l'd thank him just because of the way he treated me. I wasn't a number, I wasn't a dollar sign. I was a person with a problem, and he was kind. That makes all the difference to me.Richard the service man awesome
by Emlovesmusic on 09/28/2024I’ve actually have taken my car there since I bought it (2013). I’ve have never got the attention to details he helped me with. I know they say complementary vacuum but I’ve actually asked to have it done if they would and for years it’s… been overlooked. Being a mom of kids that is just one special thing not to forget and left me smelling yummy in the car. That sounds dumb but it’s the thing like that means so much. Along with his attention to help me. A++++ his name is Richard.Blenda gets it done!
by Nick B on 09/20/2024Always my go to place! Karl Malone Toyota! Great service! Always get me in and get my trucks taken care of. My service writer (Blenda) is always responsive and keeps all my fleet trucks going! Thank you! Nick,Great staff!
by Matayo on 07/21/2024I was welcomed right away and Leon helped me a ton. he made sure it was cleaned for me and that I liked it when I test drove it. He was super helpful and made sure I got to a deal I could afford and made sure I left with a full tank of gas!Best service
by Camille on 07/12/2024Belinda Bench is am amazing Service provider. Always first class service. Belinda and Kark Malone always do such an amazing job of taking care of their customers!Great service
by Braden on 06/18/2024Mary Jane was very courteous and delivered above and beyond. Highly recommended.So many bad experiences over the past three years
by LB on 06/15/2024I have bought six vehicles from KMT. My last one was a special order Tundra Pro that I waited a long time to receive. Finally the big day arrived and my salesman was on vacation so another person was supposed to complete the sale for me.… When discussing pricing they surprised me with a $5000 markup that was never discussed. I said that they never told me about this fee and it’s not okay. Further my truck was listed online at that very moment at the agreed upon price (on KMTs website so I wasn’t comparing another dealership) without the absurd markup. They told me that they’d look into the issue and call me the next day. The next day I spoke with a sales manager who told me to prove that they didn’t advise me of this surprise markup. Further he tried to convince me to buy a lower package truck if I didn’t want to pay the fee even though I special ordered this one. I have images proving the pricing of their website without the fee and a recording of the call in which the sales manager put the onus on me to prove they didn’t advise me of the markup (although they had nothing in writing to prove it either). Today I went in for my second oil change (I don’t drive much) and they refused to provide it for free like they’ve done with every vehicle I’ve bought from them (usually provide a handful of complementary oil changes with a new vehicle purchase). Then the sales manager accused me of not following the recommended service plan even though I was following what their service people told me and followed the stickers they put in my window. I’m severely disappointed that a repeat customer is treated so poorly and walked on like they did with me. I’m sure they’ll come back with a retort and spin it to save face but the utter truth is that I believe in being honest and reflecting things truthfully and dealing with others in an honest fashion, and Karl Malone Toyota does not do this. Unfortunately for them, I’m in the market for a new vehicle and will be buying later this summer and I will not be giving them another cent. Ever. And I will discourage every one I know from doing business with them. Something has happened to their customer service. I used to love this place. Customers were once treated well, I guess not anymore…
About our dealership
Thanks Yena! We are glad to hear that everything went well on your visit. Thank you for coming to us, we look forward to taking great care of you on your next visit!
by Yena on 01/29/2025