Karl Malone Toyota
Dealership Service Review
Went in for my first oil change and when I picked up my new Tundra it had 12 miles more on it than when I dropped it off. Also they hadn’t washed it or topped off the washer fluid. When I called back to inform them of the miles they told me they test drive every vehicle they have in for service. You test drive my truck for a simple oil change? That makes no sense. I have been in the car business for 23 years and my dealership doesn’t do that nor does anyone else. Someone took my truck to get lunch and/or run some errands. I gave you no permission to drive my truck off the lot. What if you had wrecked it? This is a lease and I am charged for every mile I go over. I have called several times with no response from the service manager. This is very disappointing and I do not recommend you go to this dealership. I will be calling Toyota and Chris the dealer rep next. Please get back to me.
- Recommend this dealer? No