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Karl Malone Toyota


11453 S Lone Peak Pkwy, Draper, UT 84020 (map)
Today closed
Sales Rating
Recommend:
Yes (18) No (2)
Service Rating
Recommend:
Yes (16) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
First oil change
Written by Mike on 03/06/2025

Went in for my first oil change and when I picked up my new Tundra it had 12 miles more on it than when I dropped it off. Also they hadn’t washed it or topped off the washer fluid. When I called back to inform them of the miles they told me they test drive every vehicle they have in for service. You test drive my truck for a simple oil change? That makes no sense. I have been in the car business for 23 years and my dealership doesn’t do that nor does anyone else. Someone took my truck to get lunch and/or run some errands. I gave you no permission to drive my truck off the lot. What if you had wrecked it? This is a lease and I am charged for every mile I go over. I have called several times with no response from the service manager. This is very disappointing and I do not recommend you go to this dealership. I will be calling Toyota and Chris the dealer rep next. Please get back to me.

  • Recommend this dealer? No

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