Karl Malone Toyota

In an attempt to save money, I took a gamble and went to a local repair shop in Kearns that advertises they work on hybrids rather than take my Toyota Prius to the dealer. I didn't know anything about the shop besides some google reviews that seemed promising. I don't care about OEM parts, and I figured the cost of labor is probably more reasonable too. That shop diagnosed my vehicle and quoted me $3,700 for the repair. I was absolutely devastated. I called Toyota to check if their cost would be any better. I spoke with Brady, and I was told to come in and have them diagnose it because they see that a lot of times third party repair shops will misdiagnose a Prius, particularly for the problem I was told I had under my hood. He listened and he met my concerns with compassion. He was kind and understanding in his responses. He also said that if the diagnosis I was given was correct, they could do the job cheaper. That surprised me. I get my car over to Toyota thinking the diagnosis is still probably correct because even though I'm no expert by any means, I googled the symptoms and it fit. If they can do it cheaper though, I don't have anything to lose at this point. Brady from Toyota told me to ask for him when I came in and they would do their best to get me a diagnosis same day. Green flags all the way because this guy made my problem his mission, and I felt like I mattered walking in from the start. They checked my car and gave me a completely different diagnosis. Thankfully, it was a much simpler fix and so much less expensive than I could've even imagined. I walked outta there spending $300. Here's what I learned; it's not worth the risk taking my car to anyone besides the dealer in the future. I would rather be able to move forward with confidence that my vehicle is being cared for by the company that sells and repairs these cars every single day. Even IF the repair is going to be more complex or expensive, l would rather pay more to know I'm guaranteed the correct fix. Also, Brady was just really personable, understanding, and down to earth about the whole ordeal. Super fucking awesome customer service from beginning to end. He could give me bad news any day, and l'd thank him just because of the way he treated me. I wasn't a number, I wasn't a dollar sign. I was a person with a problem, and he was kind. That makes all the difference to me.