Volkswagen of Waco
Customer Reviews of Volkswagen of Waco
Review type:
Great Follow Up
by AB on 04/05/2025After waiting for an oil change, Arturo gave me excellent service - what I was charged since the wait was long, to checking in when their card service wasn’t working correctly and then following up with me a few days later. He was very… attentive and wanting to make sure we were taken care of.Tiffany is awesome!
by B on 03/22/2025Extremely helpful! Very fast service and Tiffany went above and beyond to assist !This review means a lot to us! Thank you for sharing your support of Tiffany and Volkswagen of Waco.
excellent service
by michael pennington on 01/24/2025Arturo made sure my golf gti got it repairs done and in short order. He made sure my car got the repairs it needed.he stayed in contact and made sure I was upto date on the status of the repairs. As made made sure the warranty was honored.… All around great service thanks to Arturo.Michael, we're delighted to hear that Arturo provided you with excellent service at Volkswagen of Waco. Keeping you informed and ensuring your warranty was honored is what we strive for. Thanks for sharing your experience!
Courteous, quick and helpful staff.
by Cris on 12/07/2024updated 12/16/2024Great staff.Thank you for your support of Volkswagen of Waco, Cris!
Quick Service
by B Barton on 10/19/2024Quick service with a nice waiting area and text updates on how your vehicle is doing. Overall good customer care.We're delighted to hear you enjoyed the quick service and comfortable waiting area at Volkswagen of Waco. Thank you for highlighting our customer care efforts, we appreciate your feedback!
Awesome Service Dept
by Jay on 09/30/2024I have visited VW service department several times. During my scheduled and unscheduled visits they provided great service. The staff is professional and friendly. Tiffany is awesome. She has a great personality and does her best to… provide you with a loner that meets your expectations and also provide updates on your vehicle. They take care of your vehicle and return it with a courtesy wash. This service departments staff takes pride in their job.Jay, we're delighted to hear that Tiffany and the team at Volkswagen of Waco have consistently provided you with excellent service. Thanks for sharing your positive experience!
Didn’t need tire rotation
by Lady D on 04/23/2024Fast and courteousThank you for sharing a positive review of Volkswagen of Waco!
2012 VW Beetle
by Sherkaye on 04/01/2024Great, efficient service.We appreciate your business and your review! Thanks from the Volkswagen of Waco Team!
Strong communication & customer service
by Emily Santander on 03/07/2024My car’s check engine light turned on unexpectedly. I took it in and although it had to stay overnight due to having to replace a part, I received it early the next day. Arturo at Volkswagen was very helpful and communicative throughout it… all! I’m beyond happy with the service and to have my car back good as ever. Thanks Volkswagen of Waco!Emily, we're glad to know that Arturo and our team at Volkswagen of Waco were able to assist you promptly with your car's needs. We appreciate the positive feedback! Enjoy driving your vehicle again!
Excellent service!
by Robin on 02/08/2024This dealership went above and beyond to help me with the service needed on my car. My check engine light came on and they told me to come right in. They fixed what was wrong immediately and were very professional! Best service I have… ever received at any dealership!Robin, we're delighted to know our team at Volkswagen of Waco was able to assist you promptly and professionally. We strive for the best service possible! Thanks for your kind words.
Nice service
by Autura on 10/18/2023Clean friendly servuceThanks for the kind words about our service at Volkswagen of Waco, Autura! Until next time, drive safely!
Excellent Service
by Happy Customer on 08/02/2023Beth was very helpful and knowledgeable in the services VW has to offer .Thank you for sharing a great review of Beth and the team! We appreciate your support here at Volkswagen of Waco.
Excellent service department experience at VW of Waco
by AllenSamuelsSucks on 06/17/2023My first experience with the service department at VW of Waco was a good one. It's not difficult to sense a tense, PLASTIC atmosphere permeating less-than-'honorable' auto dealerships, and VW of Waco had no such forced, PUT-ON vibe(s). My… Service Writer (Beth) was great, as was every employee I encountered.We're so glad to hear that your first experience with our service department at Volkswagen of Waco was a positive one! Thank you for taking the time to leave us such a great review. We strive to create an authentic and welcoming atmosphere for all of our customers. We appreciate your feedback and look forward to serving you again in the future!
Volkswagen Tiguan
Volkswagen Jetta
Volkswagen Atlas
Thank you for sharing your experience with us! We're delighted to hear that Arturo provided attentive service during your visit at Volkswagen of Waco. We appreciate your patience and look forward to serving you again in the future!
by Volkswagen of Waco on 04/06/2025