Greg May Honda
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Customer Reviews of Greg May Honda
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Violated Texas Law and Honda Certification Policy, Then Retaliated
by Rachel on 06/23/2025I attempted to purchase a 2024 Honda Pilot that Greg May Honda advertised online for $44,319, clearly marked as Honda Certified. When I asked for an out-the-door price, the dealership added a $995 “certification” fee—despite the fact that… the vehicle was already advertised as certified. This violates both Honda’s Certified Pre-Owned (CPO) program rules, which prohibit charging separately for certification when it’s already advertised, and Texas Administrative Code §215.241, which requires dealers to include all dealer-imposed fees in advertised prices, except tax, title, and license. I objected and the GM agreed to remove the $995 certification fee but then added several new charges totaling around $500, including: A dealer reconditioning/prep fee, A documentation fee, Dealer inventory tax. These fees were not disclosed in the earlier price quote and are illegal based on Texas law. After further communication with the general manager, Kyle Binner, the dealership refused to correct the pricing and ultimately refused service entirely, which I believe constitutes retaliation against a consumer raising valid legal concerns. My only goal here was to buy this vehicle at the advertised price, not a penny more and not a penny less. This dealership does not operate transparently or ethically. If you care about fairness, honesty, and legal compliance, avoid Greg May Honda.Kept in the dark
by Paula Geisler on 02/24/2022I received a letter in the mail regarding a recall on my 2010 Honda Civic for the airbag. I took my car in at 7:45 AM and my appointment was at 8 AM. I was promised my car would be finished by noon or 1 PM at the latest and did not hear a… single word from Greg May Honda. I had correspondence with him earlier in the morning because I noticed a discounted coupon for some services and inquired about a tuneup in which they responded that it was $750 and I said absolutely not. If I had not contacted them I would have never known when my car was ready they did not follow through on their promises on that. The issue with the airbag was resolved though. I went through a big ordeal trying to get a ride back to the dealership and it was awful but ultimately wound up having to utilize their shuttle which had an amazing driver who is very polite and got me there promptly and safely. No one knew what was going on when I walked in to get my car, the girl that I talk to you in the morning finally came out and gave me my paperwork. She intern said she had to go get my car so she went and got my car and I left but with that experience being said, I will never return to Greg May Honda again. Main reason being they weren't concerned with letting me know that my vehicle is ready on schedule. They deliberately chose to ignore me as a customer and we're not going to alert me to any information regarding the vehicle at all. So I'm very disappointed in this establishment. I was very much kept in the dark during the entire process and only due to me being proactive was I actually able to make it to work late but early enough to do my job.Will not repair anything they broke
by Beware of this place on 12/22/2020They overheated my amp for my subwoofer. They will not repair it. Kyle Binner chuckled and told me it was already not working. I paid you guys $427 for repairs and u think if my sound system was broken I wouldn’t have fixed it. Make sure… you record your vehicle inside and out and under that way u will have proof if u still go there. Also, they do not wear mask despite of the ordinance.Pull your own Car Fax!!
by RUN the other way on 04/28/2020There are better choices in the area for me for sure! I bought a vehicle here and was told the carfax was clean....SURPRISE when I went to trade it in recently to find that there is an accident on the report that was NOT DISCLOSED to me… when I had asked! I did speak to them, they want to buy it back below market value of course! WOW! RUN from there! (GM don't respond with more lies!)Best of The Best Is Lawrence
by 5Harts on 06/21/2019Lawrence at Greg May has sold my family 4 vehicles. He’s always gone above and beyond to make me happy which isn’t so easy. I’m a hard person to please but he makes it happen! I love shopping with him so much I’ve sent my family to him.… Together our family has bout 9 vehicles! Lawrence is truly the best he even calls to check on us to ensure we are happy. He is definitely the reason we shop with Grey May! Great job Lawrence. We appreciate you!Honda for Life
by JSpence on 05/06/2019updated 05/13/2019I drove all the way from the Dallas area to see the car I wanted. Dalton and Nate worked overtime to get me in the car I desired and send me home with a great car buying experience. I highly recommend this team. They care about their… customers.Service department manager
by KierstynJones on 02/01/2019Jim Little help me so much on my car service today! I highly recommend you ask for him for service on your car!2012 honda pilot
by 2012 on 01/24/2019had timing belt water pump and thermostat replaced 800 miles later thermostat was stuck again alan in the service department took care of the problem no questions asked he did a great job.2016 Honda Civic on 1-18-19
by Kizzieholmes on 01/23/2019Thank u Dalton Turner for being so helpful in getting me my new car. I thank u for being sure I was going home in that car. You and your wife and other team members are the absolute best. Highly recommendation from me to anyone looking for… a vehicle. Thank you Mrs. HolmesJared Bonner
by Angie on 01/13/2019Jared worked with me all week to get me the perfect car and I love it!2018 CRV
by CarrieS on 12/28/2018Dalton assisted us with our purchase of the CRV. He was very down to earth, kind, knowledgeable and professional. We appreciated his help and the time he spent with us. We don't purchase cars very often (traded in a 2002 Chevy Tahoe); so… it was a pleasant experience for us. Dalton's wife sat with us in the car before we left and proceeded to walk me through all the gadgets of flying this airplane ;). She was so helpful. Thanks to all at Greg May Honda; it was a great experience!Poor creditability and service procedures
by unknown on 12/25/2018Recently took my car in for service and provided a written detailed list of what i wanted to be checked and/or repaired. Apparently the list was either not passed on to the "work tech" or if so they had no clue what they were doing. Two… phone calls from them to me finally got the message across what needed to be done and it still was not done. I was told on third phone call from them that I needed parts that when the car finally was finished were not really needed, they were just "shot gunning" their actions to see what they could find that they say needed to be replaced but could not explain why the parts needed to be replaced or why some parts that they did replace did not work. After face to face meeting with tech's, service manager, and owner, they suddenly decided what they were trying to pull over on me was not working and in a short time either fixed the issues I had or I told them to stop trying to fix some issues that they were quoting me really expensive costs for parts. They got the car finished in short order in my opinion just to get me off the lot and out of the show room so that other customers could not hear me complaining about their service or the lack of. In my opinion based on the many lies i was told and rudeness of the owner I will not ever go back to this dealership and highly recommend if asked by other hyundai owners that they beware of the unethical practices their service department tried to push pass me. Also if anyone uses this dealership, please check your bill prior to paying because they also added on "document storage" charge and " shop supplies" charge over the labor and parts cost.Greg May Honda
by Caroline on 12/13/2018I recently purchase a 2018 Honda Accord from Dalton at Grey May Honda. I am a widow and had never purchased a car without my husband. Dalton was so courteous and kind and made my buying experience a pleasure! He is so knowledgeable that my… experience from start to finish went very fluidly. I would recommend him to anyone looking for a professional car salesman. He and his wife, who assists him, also gave me a sack of goodies! Thank you Dalton!Thank You!
by HarperFamily on 11/19/2018We took our Civic in for a routine oil change. During this visit, there was some damage assessed (caused by our muddy driveway). The Service Department worked hard to help us remedy any problems with our vehicle and had it back to us the… next day! We sincerely appreciate their assistance with our vehicle. Great job!!2018 Civic purchase
by JohnH on 10/03/2018Purchased a 2018 Civic on May 1, 2018. Traded in a 2010 Civic. Buying experience was great and not presssured at all. Salesman JR Nugent was great and I highly recommend him. Thank you JR. Thank you Greg May Honda.Service Dept. Second to None!
by Bill_H on 09/14/2018I recently had my Type R in to replace the rear brakes. Alan Hale is always professional, friendly, knowledgeable, and honest. The job was done correctly, on time, and for a fair price. I couldn't be more satisfied with my experience at… Greg May Honda thanks to the outstanding people that work there.Routine Maintainance
by Sheila on 08/10/2018updated 08/21/2018The service department is great! They are always friendly and helpful. They inform you of items that are in need of service or items that will be needing service soon, but they don't pressure you to perform the work immediately (unless it… is a serious safety concern.)New Car Purchase
by D_Austin on 06/27/2018This is my second purchase at Greg May Honda and I was just as pleased as the first time. Tony Ramirez is a great salesperson.Convenient!
by OdysseyMom on 06/27/2018I love the maintenance minders my van gives me. It's easy to schedule online, and the maintenance department's hours are so convenient!Great, easy and professional purchasing experience
by GCooper on 05/06/2018Is 10 Stars a rating option? Thank you so much Brian for helping us purchase our new Honda Pilot. His knowledge, professionalism, and kindness has set the bar high for any future purchases. This has by far been the smoothest, enjoyable car… buying experience. Santiago is was also extremely proficient, professional, and enjoyable to work with. Highly recommend asking for Brian as your salesman! Thanks again!Excellent experience from start to finish !
by SusanLentz on 03/29/2018This is my second Honda purchase.... the entire experience of "no hassle" -- "professional sales team" -- and "thorough answers and explanations and overviews for everything," made the entire experience pleasant so you could just walk away… knowing you did the right thing and purchased from the right place. I love Honda ! Thanks so much ! Susan Lentz Woodway, TX
About our dealership
I assure you that you never spoke with me, Kyle Binner, at any time during your visit here. I have no idea what your vehicle was even here for, but I can assure you that it wasn't anything to do with your sound system. Technicians start your vehicle, drive into the shop, do the repair, and pull it back out to the parking lot. Suggesting that someone here "overheated" your amp and subwoofers is ludicrous.
by Kyle B on 12/22/2020