Greg May Honda

by golfrules on 11/28/2007

Around the middle of October 07', my wife and I entered the parking lot at Greg May looking to test drive a Honda Pilot. Per the normal routine, we were immediately approached by a sales rep (before we made it to the showroom). After the test drive and the obligatory "What are you looking to spend" discussion, we explained that we were still in the preliminary stages of looking and that we would get in touch when it came time to discuss price. 3 to 4 weeks later, I called to inform this individual that we were ready for a quote on a Pilot EX. I specifically asked that the price quoted represent an "out the door" figure. After a little negotiating, (again I made clear I was only interested in a "final TT&L price") we arrived at a figure. As it turns out, out of 8 to 10 offers, that was the best quote I'd received to that point. In fact, it was within the limit that my wife and I were willing to spend. It was late in the afternoon by this time, so I asked the sales rep to inquire about the interest rates being offered by Honda (I was surprised the person didn't know) and I would call in the morning to finalize the details. Apparently somewhere during the night, a "haze of confusion" about the stated pricing entered the sales person's head, because I got an early call the next morning explaining the "real" price of the vehicle. Overnight, this person's normal after work hours thought processes were allegedly interupted by a single, enlightening phrase, "OUT THE DOOR". I was told that the previous night's quote did not, in fact, include TT&L and that the newly adjusted "FINAL?" price was almost 2 thousand dollars more. However, I was pleased to discover that they would be more than happy to put us in the basic model (1 step down) for the originally quoted "OUT THE DOOR"........feel the love?! Although I'm sure it comes as a surprise, we didn't buy from them. Coincidently enough, we bought the Honda Pilot EX (TT&L included) from Cleo Bay, Killeen for basically the same price that they accidentally...or not.....misquoted. Perhaps I should give more benefit of the doubt to the salesperson and assume that it was an honest mistake. However, since I know I made it perfectly clear that I wanted TT&L included (at least 3 to 4 times), it's almost impossible for me to make that assumption. I've now bought 2 consecutive vehicles utilizing Cleo Bay, Killeen's internet sales department, and both experiences have transcended my highest expectations concerning fair and professional treatment from a car dealership.

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