Customer Reviews of AutoNation Chevrolet Waco
Review type:
Smooth experience
by NiceNewCar on 04/07/2025
Duke handled every detail before we arrived, making it a smooth experience at the dealership.
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
91 reviews
Sort by:
Service writers need more training
by 2nd_opinion on 07/04/2016Josh is pleasant to deal with, but lacks basic knowledge of the vehicles and warranty coverage. I came in with my 2014 Silverado with 41,000 miles on it, I told him I had a miss in the engine and rough idle. I also told him that I was… a retired Chevrolet Master Mechanic and that I had ran a scanner test and found a cold start problem on cylinder #5. Indicating a clogged fuel injector. He told me that there was a $90. diagnostic fee, but I wouldn't be charged for it because the vehicle was under warranty. I questioned this knowing it was above 36000 miles . He assured me that it was. I was not surprised when he called back later telling me that it was not under warranty and that I would have to pay the diagnostic fee. I agreed because I knew it was not covered above 36,000.miles. They had to keep it over night because it would only show the code on a cold start. This indicates a partially clogged fuel injector. And I was expecting him to call back the next day saying that it needed a fuel injector cleaning. This type of repair at other qualified shops would be around $80 to $100 Plus the $90 I had previously approved. Instead Josh said the repairs would be over $1,000.00 and they would need to replace the injector and clean the others. Also it minstrelsy changed from cylinder #5 to #6. I retired in 1995 but I thought this to be way too high to replace an injector and clean the others. (They screw in about like a spark plug) I checked with another local ASI certified shop operated by a man that I had worked with at another dealerships for several years and was quoted $265.00 to replace the injector if needed and $85.00 to clean the injector system. I also checked on line for local repair shops and the average price was $225 to $327 to replace the injector. itWe appreciate you taking the time to respond. The staff at AutoNation Chevrolet of Waco take our reviews very seriously. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (254) 772-8850 to discuss what we can do to help.
Service Department Customer Service
by MTobias on 06/22/2016Over the past week and a half I have been dealing with Oscar in their service department. He has been great in keeping a constant line of communication at all times and making me aware of any potential findings and plans for completing… repairs. He has done an extremely good job in working to keep costs for myself to a minimum as well as committing to complete repairs in a reasonable time frame. He has also gone above and beyond the scope of service in providing adequate options for transportation while my vehicle is being serviced. Would definitely recommend Oscar and his department to others in need of service and repairs.Excellent service
by Mason12362 on 06/01/2016I just want to tell everyone how pleased I am with the service Ernesto Lopez gave me. I went in not knowing what I really wanted. I told Ernesto what my needs were and what my finances were. He looked at all options for me, including,… leasing, buying pre-owned, and buying new. He didn't pressure me either way and never asked me to go above what I couldn't afford. He went by the numbers I gave him and came up with the best offer for me. He was very kind and patient. I ended up getting a new Cruze with all the rebates. He worked with the financial manager who was also very kind and worked on getting me the best rates. Ernesto also spent time setting up phone services and all the other stuff, such as OnStar and radio stations. I appreciate the fact that he seemed to really care and didn't pressure me into any decision. I am extremely happy that I came to Autonation!Excellent Service and Care
by Wacosteve on 05/12/2016Took care of everything. The truck was completed earlier than promised. Due to the nature of the warranty work, a loaner was provided, the same model as our vehicle. Love it!!!!Very fast service and very courteous drivers
by veronicalzn on 05/12/2016I have no complains from the time I was given a ride to work to the time I was picked up from work to get my car everyone was wonderful and the service is like no other that I have received anywhere else. I would high recommend this… company.good service
by goodvibes18 on 05/12/2016great experience, timely, considerate, and polite. overall a great experienceOvercharged
by overcharged1 on 03/16/2016I was on my way to Austin from Dallas when my alternator light came on. Normally I would just replace it myself, but since I didn't bring any tools I thought bringing it to a dealer would be ok. BIG MISTAKE. Once they found out I was… going through town, they basically raped me at the cash register. These guys charged me 522.26 for a REBUILT alternator that I could buy brand new for 128.00. The total charge $1273.74. STAY AWAY FROM THIS PLACE
Chevrolet Silverado 2500HD
Chevrolet Traverse
Videos
About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/09/2025