AutoNation Chevrolet Waco
Dealership Sales Review
I would highly recommend anyone stay away from this dealership. Overall had an extremely negative experience. Bought a used car, knowing it's older. That doesn't excuse that it should have never been on the lot without even having all the necessary passed components to pass an inspection. If this car had gone through a proper inspection it would not have passed without needing repairs. Non working lights and signals (left turning signal didn't work when ANY lights were on), fluids not checked since windshield wiper fluid was dry, no sound coming from the horn, dangerous brakes that needed to be bled, and a rattle from a motor mount that was never disclosed to us. Later the salesperson Sam mentioned that and accidentally let it slip and that they could fix the motor mount, after trying to say, "I must have been thinking of another car". Yet he mentioned it twice??? Sam told us that the used cars don't get to the same inspection that the higher-end cars get when they come in, which makes me wonder did this car even get a proper state inspection at all? During the contract process even mentioned that he's had multiple customers in the past swear at him and say that they've never work with him again.......hmmm. After realizing this car had some issues I originally called the dealership and tried to talk to Michael, who assured me he would have his manager call me, and never got a call back. We had to actually physically go to the dealership to get the issue resolved which actually was having them send the car to another Mazda dealership FOR A WEEK since they can't work on other makes of used cars since they're a Chevy dealership. They didn't tell us that they would need the car for a week until after we called that afternoon wanting to check on the status of it. So then we wasted our time, and had to go and get the car since I don't have numerous cars at my disposal and we then just wanted to resolve the issues ourselves. Please avoid this place. It truly felt like everything that you don't want when buying a car. I also thought as a prior sales manager, that it was an entirely inappropriate for Sam to ask me for my Facebook information. Just because I buy a car from someone doesn't mean I want you to take my photo and post it on your personal Facebook page; that I purchased a car so that you can post about it and attempt get more sales by encouraging people to come see him with a customer picture. Does the dealership know that the salesperson is doing this while he is on the clock as a representative of them and their company?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes