AutoNation Chevrolet Waco
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Oil change - Service
Written byon 02/02/2023
Was not happy with the service of our car. They spilled oil all over the engine which was smoking (burning) by the time I got home. I called the service manager and was told to bring my car back the dealership. He have the clean the engine, which they did but still was not completely clean. Manage credit me for the oil change and offered additional oil change for free. Not sure I will ever trust them to service this car again. As far as the customer service guy's and the manager they where every helpful. Next time you may want to make sure the people servicing the car are reliable employees.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Ash Scott on 02/06/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at Autonation Chevrolet Waco take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (254) 242-0679 -- we hope to hear from you soon.
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