Customer Reviews of AutoNation Chevrolet Waco
Review type:
Smooth experience
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
OIl Change
by Bond007 on 02/09/2023Service associate was good. Oil change did take 4 hours.Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Chevrolet Waco! Drive safe, and we'll see you on the road.
Oil change - Service
by Keithparnell on 02/02/2023Was not happy with the service of our car. They spilled oil all over the engine which was smoking (burning) by the time I got home. I called the service manager and was told to bring my car back the dealership. He have the clean the engine,… which they did but still was not completely clean. Manage credit me for the oil change and offered additional oil change for free. Not sure I will ever trust them to service this car again. As far as the customer service guy's and the manager they where every helpful. Next time you may want to make sure the people servicing the car are reliable employees.Hi, we appreciate you taking the time to respond. The staff at Autonation Chevrolet Waco take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (254) 242-0679 -- we hope to hear from you soon.
1st service
by russellwayne on 01/24/2023very quick, everyone was nice.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Shuttering Shifting
by David L on 01/21/2023My 2019 Chevrolet Silverado High Country had a condition in which it shuttered whenever the 8 speed transmission searched for the appropriate gear to match the terrain. Very annoying as the shutter at times would rattle the windows.… AutoNation technician, Jacob, took it for a short drive and diagnosed the problem and told me the fix. I left my truck for 4 days and when I retrieved it it drove like a new truck!Hi David, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
AUTO NATION cHEVY-WACO
by DaisyMae on 01/20/2023so far, I have never had an issue with how they do their business, they have always met our expectations and their employees have always been kind to us. William helped us out this past time and he did a wonderful job. He made sure our… needs and concerns were met. thank you, to all the employees for your hard work!Hello Daisy, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Tire replacement
by David L on 01/11/2023AutoNation did a fine job replacing all the tires on my vehicle. The best part was they were offering a buy 4 get one free deal.Hi David, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Frustrating experience
by Nugget1 on 01/02/2023I’ve always received great service at Autonation but this last visit was terrible. I dropped the truck at the time of my appointment but the service writer I’d been scheduled with was not in yet turning a quick drop off into an hour wait.… When I returned for the vehicle after receiving a text stating it was ready, all service writers were too engaged in other activities to assist. I waited another hour for anyone to take my payment and provide a receipt. The employees were not working during this time. They were talking either in groups or standing outside smoking. The workers did not wish to assist and the environment felt like I was at the department of public safety waiting for a license without an appointment. Customers were not the priority.Hi, we appreciate you taking the time to respond. The staff at Autonation Chevrolet Waco take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (254) 242-0679. We hope to hear from you.
Sales
by DeTraylGreen on 12/25/2022Y’all are the best y’all fixed my vehicle in a very fast timeframe I wouldn’t recommend anybody else but y’all service thanks for everythingHi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great sales experience
by Mike K on 06/08/2022I had a great experience when purchasing a new vehicle. Joseph Compton was great to work with and very informative.Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
The worst car buying experience
by L on 04/27/2022I would highly recommend anyone stay away from this dealership. Overall had an extremely negative experience. Bought a used car, knowing it's older. That doesn't excuse that it should have never been on the lot without even having all the… necessary passed components to pass an inspection. If this car had gone through a proper inspection it would not have passed without needing repairs. Non working lights and signals (left turning signal didn't work when ANY lights were on), fluids not checked since windshield wiper fluid was dry, no sound coming from the horn, dangerous brakes that needed to be bled, and a rattle from a motor mount that was never disclosed to us. Later the salesperson Sam mentioned that and accidentally let it slip and that they could fix the motor mount, after trying to say, "I must have been thinking of another car". Yet he mentioned it twice??? Sam told us that the used cars don't get to the same inspection that the higher-end cars get when they come in, which makes me wonder did this car even get a proper state inspection at all? During the contract process even mentioned that he's had multiple customers in the past swear at him and say that they've never work with him again.......hmmm. After realizing this car had some issues I originally called the dealership and tried to talk to Michael, who assured me he would have his manager call me, and never got a call back. We had to actually physically go to the dealership to get the issue resolved which actually was having them send the car to another Mazda dealership FOR A WEEK since they can't work on other makes of used cars since they're a Chevy dealership. They didn't tell us that they would need the car for a week until after we called that afternoon wanting to check on the status of it. So then we wasted our time, and had to go and get the car since I don't have numerous cars at my disposal and we then just wanted to resolve the issues ourselves. Please avoid this place. It truly felt like everything that you don't want when buying a car. I also thought as a prior sales manager, that it was an entirely inappropriate for Sam to ask me for my Facebook information. Just because I buy a car from someone doesn't mean I want you to take my photo and post it on your personal Facebook page; that I purchased a car so that you can post about it and attempt get more sales by encouraging people to come see him with a customer picture. Does the dealership know that the salesperson is doing this while he is on the clock as a representative of them and their company?Repair
by Jeannelaff on 01/31/2019Friendly and very appropriateHello, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out to us if there's anything more we can do!
Hi Jeannelaff, thank you so much for your positive comments about AutoNation Chevrolet of Waco! We look forward to your next visit! Take care!
Recall
by mmmmmmm on 11/09/2018updated 11/16/2018I had a recall on my truck. I got an appointment the day after I called and they had my truck finished in an hour.Thank you for your kind words and review. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great experience
by The Fords on 10/09/2018My husband and I bought a car at Autonation. It was my 3rd time and his 1st time! We really enjoyed Art and he listened to all of our needs. I recommend this place to anyoneAmazing customer service
by Sarabeth on 07/31/2018Efficient and professional staff... very courteous amazing customer serviceHappy customer
by Asterling on 06/20/2018Art, my salesman, did a great job providing me a smooth and quick buying experience. I am most pleased with the professionalism and care from Art and support people. And I am happy with my purchase.Best car ever
by Kaylee254 on 10/02/2017updated 10/13/2017I absolutely love my car! Billy sold me my first car in 2015 and I was so happy to have him as my dealer for my 2017 Chevy MalibuAutonation - Waco
by lacount26 on 11/18/2016updated 11/28/2016Sales and finance worked very hard to ensure customer expectations were met. Excellent customer service. The salesman made sure I found a vehicle that fit my needs and did not try to upsale me. Very good about trade in and checking/applying… rebates.Repairs & recall fixes
by salsapica on 10/05/2016updated 10/10/2016Y'all was real nice and did a great job on my 2015 Silverado, fixes chair lift & etc.Thank you for taking the time to share your feedback with us. We appreciate your business. Feel free to stop by if you ever need any more help.
Perfect experience
by MariaAscenio on 09/06/2016My husband and I went to buy a used vehicle. Beth listened to our budget and found suitable vehicles. We were very happy with the entire process. I would recommend this company and most definitely Beth. I will be back the next time I want… another car. Thank youNice experience
by Damon53 on 07/10/2016Friendly, courteous staff. Our salesman listened to what I wanted and did not pressure us into buying. He new the features of the care well.
Chevrolet Silverado 2500HD
Chevrolet Traverse
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/09/2025