AutoNation Chevrolet Waco
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Service department at AutoNation in Waco Texas
Written byon 06/16/2023
I dropped my vehicle off at AutoNation in Waco Texas service department for 2 days because it was making a popping noise as you drive down the road at low speed the service Rider contacted me and told me my car was able to be picked up but the service technician was not able to even diagnose the problem, so what I'm saying is I left my car there for 2 days it did not get looked at it did not get fixed it didn't even get diagnosed and I picked it up two days later and I'm still driving it today it has got to be the worst experience I've ever had and I will not ever ever buy a vehicle from AutoNation. Ever again
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Kate Bake on 06/17/2023
Dealer Response
Hello Wade, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (254) 242-0679 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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