AutoNation Chevrolet Waco
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Oil change, no windshield replacement
Written byon 03/08/2023
I came in for an oil change and a windshield replacement which was approved by the person I called to make the appointment but when I got there I was told windshield replacements are not done at that location and I would have to go somewhere else to a 3rd party. Then it took 2 and a 1/2 hours for an oil change which I feel is excessive and they did not have the engine filter part that they offered to replace. This location seems to be offering services that they're unable to provide.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Rose Schmidt on 03/10/2023
Dealer Response
Hi Rebecca, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (254) 242-0679. We hope to hear from you.
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