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AutoNation Chevrolet Waco


1625 N Valley Mills Dr, Waco, TX 76710 (map)
Today 8:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (18) No (0)
Service Rating
Recommend:
Yes (26) No (2)
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Dealership Sales Review

2 out of 5 starssales Rating
Post Purchase Customer Service
Written by M. Little on 03/23/2023

We were told that we would have two keys to the Beetle I purchase. Which with the Beetle, it is a Keyfob. We assumed that it would be two working keys. We actually received three keyfobs. One that worked that the sales person used for our test drive. When we got home with the Beetle, we found that the other two keyfobs did not work. We thought it might be the batteries, so we changed them. Still did not work. When I called our salesperson about it, I was told the those are the ones that came with the car and that since it was a used car, they could not guarantee that would work. She said there was nothing they could do about it. So now we are stuck with the expense of having at least one of the extra keyfobs programmed to my Beetle. This is bad business and bad customer service. Especially since it was only five days after the purchase. Shame on Autonation Chevrolet of Waco!!! We will not be coming back to purchased a truck for my husband. And people ask me where I bought my car, I will be sure to tell them all about my experience.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Post Purchase Customer Service on 03/27/2023
Update!!!! Since my original post, my salesperson has called me back and said that her GM had given approval for them to cover the cost for having the keyfobs programmed to my car. I was given the information that the invoice was to be sent to and I have an appointment to take the car and the keyfobs to the local VW dealership for programming. Thank you to whom ever made this happen!!!!!! If it would let I would change my star rating to reflect this latest development!!!! Again, Thank you
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Nancy Gorge on 03/27/2023
Dealer Response
Hi, we are deeply disappointed by your experience at Autonation Chevrolet Waco. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (254) 242-0679 -- we hope to hear from you soon.
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