Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Spring
Review type:
My fiancé absolutely loves her new Jeep Grand Cherokee!!
They do the very MINIMUM and nothing more
by Julesd224 on 01/20/2023I’m a teacher and had scheduled my service appointment for right after school. I arrived about 10 minutes early for my oil change on my Jeep and waited for someone to approach me in the express lane but they never did. I even got out of… my vehicle and stood there waiting until FINALLY a man came out. I went around to the front of the building and waited in the waiting area for my simple oil change and tire rotation. Over TWO HOURS later the guy calls me on my phone to tell me it’s ready. He said he couldn’t let me know in person because he was the only person left because everybody else had gone home. No kidding! I wanted to go home as well. They should have walked up and told me that they were apparently running very late. I had asked the service person if they could take a quick look at a bolt that was painted over and give me their opinion since it was done at the factory before I bought the Jeep brand new while it was back there, but because they were running behind the service manager, Cerdis(?), wouldn’t even consider it. So I ended up waiting over 2 hours for a simple routine service to be done and nobody was even willing to try and give me a recommendation for the factory bolt issue. Wishing now that I hadn’t purchased the extended service plan because now I am stuck using AutoNation since they’re the closest dealership to my house.Hello, thank you for taking the time to leave us feedback. Please reach out to us at (281) 715-6927 so we may assist you in moving forward towards a resolution.
Repairs
by Kimberly on 01/20/2023I brought my truck in due to my a/c inter fan motor making noise as well as a recall. The fan was covered under the warranty. Nathan kept me in the loop on my truck they had it in and out within a few days. I was very suprised at how speedy… their service wasHello, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
bought 2017 Jeep Grand Cherokee
by Patty Akers on 01/15/2023I love my Jeep it 5 yrs old but looks & runs like a new car. The inside also is like new too.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Dodge Ram 2500 "Bighorn"
by Richard on 01/13/2023Salesman was on the ball, delivered on every promise and made me feel comfortable about the entire process! He even cam in early because he was with his kids & I came in early! Had I known he was with his kids I would have rescheduled… sorry bout that Aaron!Hi Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
2023 jailbreak
by Jeff fisher on 01/11/2023My salesman JASON was very helpful appreciated all the time that he gave me as far as making appointments to meet with himHi Jeff, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Purchase of my new vehicle
by Chillyn42 on 01/11/2023I contacted the sales department about a vehicle I was interested in and they got it ready for me to test drive. When I got to the dealership, they made me feel welcome and very comfortable about making the purchase. There was absolutely no… pressure. That was late on Saturday and we returned first thing on Monday to make the purchase.Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Air Sensor Recall
by mrieansnider on 01/09/2023The customer service provided by Erik was superb. If only the rest of the service team could have followed through. I made my appointment for 8 am to check 4 pressure sensors. Discount tire company can balance all four tires in less than… 30 minutes. Jiffy lube rotated all 4 tires in less than 10. They took two days to check four tire pressure sensors only to find they were fine. What is the point of an appointment if they are not going to provide service for two days? Then my blinkers were 'off'. They were blinking rapidly (indicating that the lights were about to go out). The light issue worked itself out over a couple of days. Erik did warn me about the 24-48 hours time it could take to complete the work. It still seems ridiculous.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Spring. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 715-6927 to discuss what we can do to help.
Sales representative
by Jay Lopez on 01/05/2023It was very helpful, and detailed in our answers.Hi Jay, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great experience!
by sunnkinng on 01/06/2023Nathan was extremely helpful with getting my service and recalls done in a timely manner. Thank you!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service was awesome
by Dr. Dana on 01/05/2023Had some residual oil leaking where I parked my 2022 Ram Rebel from AutoNation, Spring. Their service team decided to let me come right in without an appointment, showing their concern. My lead service guys, Jonathan and Sean took my… vehicle right in. They fully checked everything and even though it was just probably some residual old oil from my oil change there a week earlier, they went ahead and changed the oil and filter again and cleaned up any residual oil on the skid plates all at no charge. Great job, AutoNation service team!! Dr. DanaHi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
2018 Promaster Cargo Van
by Pizzle01 on 01/03/2023Informative and helpful team as usual. same great service that i have come to expect each in every time.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Room for improvement
by Deflated on 12/27/2022I needed a Z11 recall repair, but the tech ran into some problems with the battery pack. Fortunately, I was provided with a rental car while repair took place. t I had it for over 50 days and Chyrsler paid for it. I was disappointed that… when I got my car back, the car reeked of what smelled like engine oil and Armor-all. They didn't bother to reinstall my floor mat that had been taken up, clean the inside or outside of the car or gas it up. When I asked them to put air in my tires and gas it up as a courtesy, my service advisor said "we can't gas it up because we haven't really driven it, but we can put air in it." I thought it was Chyrsler 's policy to make sure the customer leaves with a clean car and a full tank. Guess I was wrong.Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6927 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Oil change
by snc1234 on 12/23/2022Friendly staff! Oil change took a lot longer than they stated and they washed the truck for me but it had water marks dripping down all over it when I got it back. Wish they would have at least dried the outside real quick!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Failed fleet support.
by Tx builders on 12/22/2022I have purchased 10 fleet vehicles, all with extended warranty. I had an issue with my 2021 promaster 3500 and Sallie in service refused to cover. Requested support from GM of sales as well as Saleman with no success. Will be moving my… fleet purchases to a different dealershipHi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6927. We hope to hear from you.
looking for a great deal
by Randy on 08/24/2022give Katie a call tell what you are looking for and she will do the rest.Hi Randy, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best service advisor EVER!
by Marcia on 07/01/2022The way the dealership schedules service now leaves a little to be desired, BUT my go-to service advisor, Mr. Erik Galvan, is still the best I’ve ever dealt with. He is the ONLY reason I keep entrusting my car to Autonation. He is… professional, courteous, and knowledgeable, and he makes sure I’m satisfied with the service every time, whether it’s routine maintenance or warranty repairs. Only wish I got every dealership experience survey so I could commend him for his excellent service he delivers without fail every single time!Hello Marcia, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help. Have a great day!
Walk in drive out no over MSRP markups
by EZR on 06/15/2022Did my homework, some internet search, find the exact pick up I wanted, trim, color, engine ads ons, and not only did they have that exact one, for starters there was no markup nonsense, we worked a deal that worked for both sides, all over… couple of emails and text messages, one call later, on my way to the dealership test drive the truck, it only took the time to wash it during signing and paying, happy Ram owner. Jason Shayan did an outstanding work, not only knew the truck inside out, always friendly and for sure made us a great buying experienceHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Easiest Purchase of My Life
by Terry Petrosino on 06/02/2022Absolutely loved Katie (sales rep). First time in my LIFE that I called ahead of time and asked them to have a particular car ready for me to look at, and she ACTUALLY had it ready for me!! I always call ahead and request that the car be… ready, this is the first time a dealership actually honored my request. I've purchased many vehicles in my life, and this was the easiest and most pleasant. Purchasing a new car should be a PLEASANT experience, but the wheeling, dealing & lying, always gets my anxiety up and even though I get the car I want, I leave angry. This was the first purchase where it was actually pleasant. Thank you Katie!We are pleased to hear you had such a positive experience with us, Terry! Thank you so much for being one of our valued guests and we look forward to your next visit!
New car
by Billy Hergemueller on 04/28/2022Hubert was great very quick and appreciated time managementHi Billy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
If you are looking for a Jeep, Ram or Dodge….
by Shauna Williams on 03/31/2022If you are looking for any CDJ vehicle, the amazing staff at Autonation Spring can find it! They go above and beyond! Tim and Vick are the best! Give them a try!!Hello, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Very personal experience
by Jim on 03/16/2022They had good inventory. Salesman was very helpful as this was my first Ram truck.Hello Jim, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Jeep Wrangler
Jeep Grand Cherokee
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Franklin! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Stephanie Mavis on 04/25/2025