AutoNation Chrysler Dodge Jeep Ram Spring

I’m a teacher and had scheduled my service appointment for right after school. I arrived about 10 minutes early for my oil change on my Jeep and waited for someone to approach me in the express lane but they never did. I even got out of my vehicle and stood there waiting until FINALLY a man came out. I went around to the front of the building and waited in the waiting area for my simple oil change and tire rotation. Over TWO HOURS later the guy calls me on my phone to tell me it’s ready. He said he couldn’t let me know in person because he was the only person left because everybody else had gone home. No kidding! I wanted to go home as well. They should have walked up and told me that they were apparently running very late. I had asked the service person if they could take a quick look at a bolt that was painted over and give me their opinion since it was done at the factory before I bought the Jeep brand new while it was back there, but because they were running behind the service manager, Cerdis(?), wouldn’t even consider it. So I ended up waiting over 2 hours for a simple routine service to be done and nobody was even willing to try and give me a recommendation for the factory bolt issue. Wishing now that I hadn’t purchased the extended service plan because now I am stuck using AutoNation since they’re the closest dealership to my house.