Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Spring
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My fiancé absolutely loves her new Jeep Grand Cherokee!!
by Franklin Pryor on 04/23/2025
Honestly, This purchase would not have been possible if not for Ms Dacne Ulloa-Roque! She is extremely professional and easy to deal with! Something that is rare from my experiences in purchasing vehicles. Thank you Dacne, you made the… whole experience exciting and palatable!
Sincerely
Franklin Pryor
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The following reviews are more than two years old. They are not included in the overall rating.
337 reviews
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No hassel sale
by Spendingmykids on 06/07/2013updated 09/08/2025Salesman was at all times informative. Got a great deal on 2013 Jeep Grand Cherokee and completed transaction without hassel. There also was a good selection to choose from. The two times I visited and when I picked up car , all employees… were helpful and asked if I needed help. Recieved several followup calls from Sr. managment and service thanking me for my business and asking if everything was OK.We're thrilled you had a positive experience at our dealership. Thanks for the warm recommendation of our staff, we appreciate your business. Hope to see you again in the future. Happy motoring!
Bad Experience
by springtx78 on 05/30/2014updated 09/08/2025I don't think I'll go back again. Bad customer service experience. I've had better experience with Fred Haas Toyota, Goodson Honda, and Gillman Acura, and Sterling McCall Nissan. 1. I bought an older vehicle and I noticed an issue with… the vehicle after purchase. Although they did a good job repairing it, sales person was very defensive the moment I mention the 3 day/150 mile return policy and that I was considering returning it. 2. Finance manager is too busy to call me back to confirm the lender so that I can add the vehicle to my insurance. I've been calling and leaving a voicemail the last two days. Just unprofessional. My experience. Good luck.We regret your experience with us here, but are glad you brought this to our attention. It is not our intention to leave you without answers, and it's disappointing to hear this is what's happened. Please call our General Manager directly at (281) 715-6927 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Awesome experience
by happycarbuye4 on 07/20/2013updated 09/08/2025In the past, car buying has been my least favorite experience. But D. C. at Auto Nation in Spring, TX made it the easiest car purchase we've ever done. Friendly, quick, and very easy. We will buy from these guys again!2014 Dodge Challenger
by cgoudeau on 12/06/2013updated 09/08/2025This was by far the best car buying experience I have ever had. The salesperson, Frank S., was very courteous, knowledgable, and proficient. I call it customer care and Frank S. knows what that means. Thank You Frank!!!! We are really… enjoying our new Dodge Challenger! Sincerely, [contact info removed]2014 Jeep Grand Cherokee
by jeep42 on 12/18/2013updated 09/08/2025Good experience with sales group. Knew their product and options. Worked to get best price to meet monthly payment requirements.Excellent experience in purchaing 2014 Gran Cherokee
by cruisingbyyou on 08/21/2013updated 09/08/2025Have purchased many new and used vehicles over my lifetime but none were as good as this on. In short I had the most enjoyable car purchase ever. The courteous sales person listened to my needs, adjusted vehicles based on my changing… opinion of which vehicle felt right (test drove many vehicles on 2 different days) and ultimately she delivered the vehicle that satisfied my every want. The dealership also negotiated fairly with my trade-in. They even took the time to walk around my trade-in with me to fully understand the condition of the car. Who takes the time to do that today? Simply amazing! In the end I can honestly say that I am extremely satisfy with this car buying experience.Great deal with no pressure.
by PatrickJr on 06/03/2014updated 09/08/2025Go see Eric. Great person to work with when buying a new vehicle. Gave me a great deal not only on the vehicle I purchased but also on my trade in. The experience was pleasing and there was no pressure I knew what I wanted and got exactly… that. This is the second new vehicle I have purchased at this location and will be buying a third.Definitely not the same Spring CDJR it used to be
by edw8 on 06/13/2013updated 09/08/2025We were directed to Spring CDJR two years ago by USAA. The buying process could not have been smoother and for the next year service was great. Then AutoNation entered the picture and it is no longer the same place. We began by trying to… schedule service on an 800 number indicated by the AutoNation website. I worked through the menu and ended up leaving a message after a recorded promise to return the call. It has been three weeks and I'm still waiting. I finally found a direct number at the old Spring CDJR website and scheduled an appointment. I needed an oil change, some warranty work, a couple of recall items and the rotors turned. The next day I was called and told that a complete break job was required for $1000 (at 35,000 miles - give me a break). We passed on the break job and picked up the car. Our regular non dealership mechanic then turned the rotors and replaced the rear pads for less than $250. From reading the dealer's ticket I learned that most of the warranty work was not done because the tech could not find the problems. There is no problem finding it out in our driveway so I have to assume that he did not try very hard. Yesterday I got a call from chrysler saying that the according to the dealer's records some of the recall work is still open. Now, I don't know if the recall work was done or not.Hello and thank you for this honest feedback. What you describe is not typical of the high quality service we strive to offer. Please give us a call at (888) 508-3975 and mention this post. Our General Manager will work with you personally to ensure this is resolve to your satisfaction. We look forward to hearing from you soon.
very pleased
by 9807blazer on 01/08/2014updated 09/08/2025Went here because a co worker reccomended. Talked with Erik K. Very pleasant guy, friendly, and straight forward, no bs or trying to make me get something I didnt want. They ended up not having what I wanted on the lot or nearby, so he said… ordering was an option. I ordered a 2014 jeep wrangler unlimited sport and could not be happier. When it arrived at the dealer I was immediately notified, then when I showed up to pick it up he went over every option the car had with Excellent explanation. Very pleased with the customer service.Thanks for the feedback. We appreciate your positive review!
2014 Jeep Cherokee
by Lara12 on 12/03/2013updated 09/08/2025Great experience everytime! Fourth vehicle from Auto Nation and we always request Frank S. as our salesman as he always makes it happen :)Great experience!!
by Jasonbuellrobb on 04/11/2013updated 09/08/2025I don't understand what some of the neg reviews online are for. I worked with the USAA salesmen - Larry C. Great service took care of us! Will contact him for future business!New car purchase
by EvelynM on 09/28/2013updated 09/08/2025Excellent experience. We used the USAA car buying service and it was a cake walk. I called ahead of time, they had exactly what I wanted for the best price and the entire process was flawless. I purchased the car; did not trade in my old… one so they delivered the new one on the next business day to my home. The salesman, Larry C., was one of the nicest people I have ever met. Would definitely do business again.I have already recommended AutoNation to family and friends ...
by txbrneyes38 on 02/23/2014updated 09/08/2025I went into AutoNation on 2/10 wanting to purchase a used truck I viewed online. I had previously dealt with a different dealership who sold the truck I wanted out from under me. Needless to say, I was already frustrated with the buying… process. Then, I met Anthony & Diego. These guys sold me the truck I wanted, at a great price. It gets better ... They offer a 3 day/150 mile buyback guarantee on their vehicles. Nothing about the truck would have caused me to give it back, but at the end of day 3 I noticed a problem. I mentioned it to Diego on day 4 when I had to drop off some paperwork to finalize my sale. I really didn't expect them to do anything about it, and they didn't have to ... BUT!! He told me not to worry about it they'd take care of it for me. And true to his word, he did ... Free of charge to me. Now that is what I call GREAT customer service. I have less than perfect credit and to walk into a dealership and leave with the vehicle I wanted the same day blew my mind. I dropped my truck off on Friday to have the problem corrected and didn't expect it to be ready until Monday. I picked up the truck a day later. The service coordinator I dealt with made the repair process painless. I really couldn't be more thrilled with every aspect of my experience with AutoNation. I have already recommended them to family and friends and I absolutely will go back when it's time to buy my daughter's first car.Not a fan
by texasmouth on 10/25/2012updated 09/08/2025I went in to look at a Jeep. Met with a rep for USAA. Not impressed with him, his approach or the negotiations at the dealership. The guy left me standing in the showroom waiting for over 15 minutes. The vehicle was over priced by over… $2000. No negotiating. Not much of anything. Definitely felt like they didnt need my business. I walked in with a blank check from my bank. I am active duty military. No real discount. No real service at all. The guy literally told me they would just bring the vehicle to auction so they didnt need to negotiate. If you get "the colonel" come back later and look for a different salesman. Not really impressed with the dealership and especially not the sales staff.Make AN your first and last stop
by alexvos on 05/22/2014updated 09/08/2025Best deals in Houston area, great inventory. I was very well taken care of by, Chris Z in sales, Kim in internet sales, and Ron and his finance team, made the whole experience painless. I wish I had gone here first.Great experience
by blyles1 on 03/18/2014updated 09/08/2025We purchased a vehicle from Auto Nation in Spring. I typically hate the experience of buying a vehicle do to how pushy the salesman are. This experienced changed when I met Larry C. Larry was honest with us and listened to what we were… wanting. He never tried to push anything on us or change our minds about things. It is rare that I will take time to write a review, however Mr. C. will continue to get my business based upon how well he handled our purchase. I highly recommend seeking him out for your next vehicle purchase.Professional, pleasant, and honest.
by GNJ on 05/21/2014updated 09/08/2025I recently purchased a brand new 2500 RAM with a Cumming Engine and was pleased with my experience. Yousef and Terry were both friendly, honest, and very upfront and they streamlined the process for me. Ennis, who was my main sales agent,… did not aggressively push a sale and in a relaxed and informed manner figured out what I was looking for and allowed me to take charge of my process and timing for the entirety of the sale. I wound up getting something much nicer than what I had been originally looking for and with the rebates and incentives got a fair deal. The trade-in process was quick and they were fair with the blue book value. Darrin in finance presented me with banks that fit the APR and terms that I was willing to work with and was very respectful and upfront with all the numbers. Dealerships typically have a bad rep but I see why so many reviews are happy with this one and I would have to say that I agree with them.Professional, pleasant, and honest.
by GNJ on 05/22/2014updated 09/08/2025I recently purchased a brand new 2500 RAM with a Cumming Engine and was pleased with my experience. Yousef and Terry were both friendly, honest, and very upfront and they streamlined the process for me. Ennis, who was my main sales agent,… did not aggressively push a sale and in a relaxed and informed manner figured out what I was looking for and allowed me to take charge of my process and timing for the entirety of the sale. I wound up getting something much nicer than what I had been originally looking for and with the rebates and incentives got a fair deal. The trade-in process was quick and they were fair with the blue book value. Darrin in finance presented me with banks that fit the APR and terms that I was willing to work with and was very respectful and upfront with all the numbers. Dealerships typically have a bad rep but I see why so many reviews are happy with this one and I would have to say that I agree with them.Excellent Purchase Experience!
by looker7 on 11/16/2013updated 09/08/2025Best selection, best prices, friendly and knowledgeable staff. Never felt pressured. Very happy with my new Ram truck.2500 Dodge Truck
by jerome12 on 02/20/2014updated 09/08/2025I purchased a Dodge 2500 from Auto Nation in February 2014.I was very pleased with the salesman Mario Q. Mario has great listening skills and did everything he could to insure that I was pleased with my purchase. Also James ,the salesman… that works in the Internet Department did a great job helping me with information regarding the truck. John the Sales Manager was helpful as well and extremely polite. Sergio in the Finance Department explained all of the finance options and he was very professional.Janiece was a pleasure to work with regarding adding accessories to my new vehicle. The entire experience of buying a vehicle from Auto Nation was positive, and they will be the first call I make when I purchase my next automobile. JeromeJerome, thanks for the feedback. We appreciate your positive review!
Great Jeep and Great Sales man
by scott284 on 04/24/2014updated 09/08/2025Great experiences with this dealership. Benjamin D. was my salesman he new all the perks within the jeep. Also he was very accommodating in finding us the right vehicle and the right price. I would recommend them to anyone looking to buy a… new vehicle. Benjamin is honest and did everything that he said he would do for me. Nice job!
Jeep Wrangler
Jeep Grand Cherokee
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Franklin! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Stephanie Mavis on 04/25/2025