AutoNation Chrysler Dodge Jeep Ram Spring

We were directed to Spring CDJR two years ago by USAA. The buying process could not have been smoother and for the next year service was great. Then AutoNation entered the picture and it is no longer the same place. We began by trying to schedule service on an 800 number indicated by the AutoNation website. I worked through the menu and ended up leaving a message after a recorded promise to return the call. It has been three weeks and I'm still waiting. I finally found a direct number at the old Spring CDJR website and scheduled an appointment. I needed an oil change, some warranty work, a couple of recall items and the rotors turned. The next day I was called and told that a complete break job was required for $1000 (at 35,000 miles - give me a break). We passed on the break job and picked up the car. Our regular non dealership mechanic then turned the rotors and replaced the rear pads for less than $250. From reading the dealer's ticket I learned that most of the warranty work was not done because the tech could not find the problems. There is no problem finding it out in our driveway so I have to assume that he did not try very hard. Yesterday I got a call from chrysler saying that the according to the dealer's records some of the recall work is still open. Now, I don't know if the recall work was done or not.