Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Spring
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My fiancé absolutely loves her new Jeep Grand Cherokee!!
by Franklin Pryor on 04/23/2025
Honestly, This purchase would not have been possible if not for Ms Dacne Ulloa-Roque! She is extremely professional and easy to deal with! Something that is rare from my experiences in purchasing vehicles. Thank you Dacne, you made the… whole experience exciting and palatable!
Sincerely
Franklin Pryor
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The following reviews are more than two years old. They are not included in the overall rating.
323 reviews
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Very nice people to deal with!
by Rozh1967 on 11/24/2020Wonderful sales (Mario Quesada) and finance (Joe Valley) people, very knowledgeable and patient.Hi, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!
Always Exceptional
by Niki B. on 11/18/2020After months of research of exactly what I wanted I reached to my previous salesman to inform him that I was ready for an upgrade. Upon arrival he “assigned” me to Nathan. Nathan was wonderful in showing me some options, demonstrating all… of the new technologies, and listening to all of my deal breakers! The perfect truck was found at a different location so Nathan drove down to pick it up for me. The next day I signed and couldn’t have been happier. Thanks for helping me get my dream truck, Kobe (the black mamba)!We are pleased to hear you had such a positive experience with us, Niki! If you ever need help, just give us a call. Happy motoring!
2020 Jeep Sahara - Hubert Steen
by Joe Guillen on 10/20/2020This 2020 Jeep Sahara is the 4th vehicle we purchase from this dealership & Hubert has been our sales Representative the last three times. We will continue our relationship with AutoNation in Spring.Hello Joe, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Buyer Beware at AutoNation Spring
by J Hernandez on 10/16/2020*** Buyer Beware *** If you work hard for your money and DO NOT want to worry about a vehicle failing you just a few months after purchase, I highly encourage each NEW and OLD customer that go to AutoNation to seriously reconsider… purchasing a vehicle from here. My vehicle purchase here has caused nothing, but unnecessary stress, missed time from work, and a lot of money in just under the five months of my purchase. I purchased a 2020 Jeep Compass with 10,000 miles for my wife at the end of May 2020. We took a lot of photos of the vehicle’s exterior upon our purchase and later learned that those photos meant nothing to the now preexisting issue within the vehicle. There were tire scuff marks on the driver side tires and later on I learned that they (AutoNation) would use the same scuff marks to drop me from a warranty claim. A few DAYS later after our purchase the check engine light emerged on the vehicle’s dash. This vehicle was serviced not once, not twice, but three times until the issue was fixed. In May and June (literally a few weeks after purchase), the Jeep had to be serviced multiple times. In July, I got the vehicle’s oil changed from a Jeep dealership and asked for the technicians to check my vehicle for anything that needed to be changed soon, in which I was notified that my Jeep was in good condition. At the beginning of October, my wife was parked at a curbside pick-up and when she placed her vehicle in reverse the ball joint broke causing major damage to the vehicle. If my wife was driving on the freeway and the ball joint broke, she could’ve been seriously injured or died. We took a picture of the broken ball joint right after it broke for documentation. We had to get the immobile vehicle towed to AutoNation and I believed the vehicle should be held by the vehicle’s warranty (Wouldn’t you think so too?). When the vehicle was taken to the service department, it was like pulling teeth to get a loaner or rental. AutoNation did not care that my wife worked and could lose her job due to not having transportation. After a long time of waiting and explaining the issue to one of the head managers (Unsure of her name) at the service side, a rental from Enterprise was given to us. Erik, an Assistant Manager, from service side could care less about our situation and even made uncomical and unprofessional comments about one time a ball joint breaking on his vehicle and it was nothing, indicating our vehicle problem was a big joke. For someone holding the title “manager”, you would figure someone would be more willing to be helpful, not be [non-permissible content removed] about the situation. Especially, when you purchased a vehicle from their dealership that has been serviced multiple times in less than six months. One shady part of the rental agreement from AutoNation was the rental was only for TWO DAYS! Our vehicle was not even looked at or diagnosed by a technician until five days later. We were unknowingly being charged close to $40.00 dollars a day and we had to pay out of pocket! We were told by a sales representative that a rental would be issued under AutoNation the entire time our vehicle was there being fixed. I later found out after being charged close to $250.00 dollars that AutoNation would only provide the rental if it was covered under warranty. I was falsely accused by Erik multiple times of hitting debris on the freeway or a curb that caused this damage; yet again him insinuating that this was all driver error. The pictures that Erik and the technician provided as “proof” that we hit something that caused the ball joint to fail was the SAME SCUFF MARKS ON THE TIRE WHEN WE PURCHASED THE VEHICLE (yes, read that again). The ball joint had scratches on it as a result of the tow and they credited the scratches as what was another thing that caused the ball joint to break. We had proof that there were not scratches on the ball joint as soon as it broke, but that did not matter. I was basically told if I did not have pictures of the vehicle’s under carriage when I bought the Jeep or any other day then it could not be covered under warranty. So remember this, make sure to take pictures of your ball joint every day and all parts because AutoNation will not cover you nor does their service department care. I contacted the on-duty AutoNation’s Sales Director, Glenn and relayed all facts to him, in which he assured he was going to look into this and call me back. For the record, I’m still waiting on his call back. In the end, I had to make a claim with my insurance and pay my deductible in order to get my vehicle fixed along with an expensive bill from Enterprise. AutoNation does not care and were quick to make any claim void warranty. I write this to warn each buyer to remember my story so they won’t be in the same situation as me. Investing time, money, and having stress in a *certified* car dealership is not worth it and I believe everyone should know AutoNation is NOT a place to buy vehicles.Hi, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (281) 715-6927 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Slring Dodge Service Department
by Mike Cabi on 09/16/2020stopped in for a quick oil change a d tire rotation. Let me tell ya quick qas the word. It was done and completed in about 30 minutes. Awesome job on the service writer as well he was great.Terrible Experience
by Angel G on 09/05/2020Dealt with salesperson, Valente, for TWO DAYS. He wasn't working on my deal like he said he would so I contacted the Sales Manager, Willie Byrd. Willie took overand sent my information to my credit union that I was already approved with… for funding. The credit union had only had the information for FIFTEEN MINUTES when Valente called to tell me that they are selling it to someone else. I tried to call and talk to management to see how this could even happen and they will not accept my call. They never called to apologize nor did they rescind they documents sent to my credit union. I called the credit union and hour later and they had no idea about what happened and were still processing my paperwork. TERRIBLE experience and establishment. I'm shocked that anyone purchases from this dealership.Angel, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Bad experience
by Ruben Lopez on 08/28/2020Bad service overall, poor updates. Looks like you have to satay and wait for the work to be done the same day. If you leave your car it may take weeks.Ruben, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 715-6927 to discuss what we can do to help.
My Latest Service Review on my Truck
by nruffino on 08/03/2020my girl friend took my truck to get an oil change where she was talked into getting a full walk around service for a cost of $500. I would have a assumed this would at least include an interior detail of some sort due to the full extent of… this service but i was wrong. Also, my break pads squeaked terribly before the service and i guess i assumed this would have been addressed but again i was wrong. Then when i drove it to work the next day and back home i had no AC, no Head Unit, no radio, nothing worked from the head unit randomly, and my USB Android auto connect is not working properly either. i am extremely unsatisfied with this service. I guess it makes since considering they told my girl friend that they were behind so probably did everything in a rush.great service
by ericbankhead on 07/06/2020Oil change and checkup were very thorough and quick.Hello! Thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help, as we're always happy to assist. Take care!
Service Recalls and One other issue
by Daniel T on 06/18/2020Overall was a great experience... I was working with a gentlemen name Kevin Hendricks and his customer service was in my opinion well above average. He thoroughly explained the processes and kept in communication with me while my vehicle… was in the department.Great experience concerning my purchase
by Juan Hernandez on 06/03/2020Thank you Jordan Gonzalez for making this a great experience. Your knowledge of the product and explanation of the different option packages allowed me to buy the best car for my needs. FYI the GSM John Pike came out to thank me for my… purchase as I was leaving. Very friendly staff. I would highly recommend them to anyone.Juan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Purchase
by SC on 05/18/2020Just purchased my 2020 Ram from this dealer. Mario Quezda was my sales rep. Excellent experience, very professional and no “sales gimmicks “ often associated with purchasing a vehicle at a dealer. This is my second purchase at this… dealer In the last 4 years. I would not have come back if the previous experience (with Eric) had been less than exceptional.[non-permissible content removed]. No honor or integrity.
by Ryan K on 02/26/2020If I could give less than one star I would. Typical slimy salesman and their tricks. DO NOT DO BUSINESS WITH THESE PEOPLE. You have been warned. I was given a certain price they would pay to buy my car from me and when the day came they… would not honor the price. Both the salesman and his manager both looked me in the eye and said I know we told you a price but we are not going to honor it. Marshall (the salesman) even gave me his cell number and we texted for a few days before I would finally come in to sell my car. I asked him numerous times if everything was set and if they were for sure going to give me that price. He constantly reassured me and even sent me an official appraisal offer. I told him I needed to be sure because I live across town, and I would need my father to show up as well to sign the title with me. He once again reassured me. When I finally showed up he began doing paperwork and scanning documents for 30 minutes while I waited on my parents to arrive. Not once did he mention that there was a problem. Finally my parents arrive and he tells me they will not honor the price they promised me, and the price that was shown in the official appraisal quote. I asked for the manager and he was even less apologetic. He blatantly looked me in the face and told me he would not honor the price even though he was holding the official appraisal offer in his hands. They have no honor and no integrity here.Hi Ryan, we strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6927 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Great Service
by Happy Dodge on 09/19/2019I appreciated how knowledgable and thorough the sales was. They did everything they could to make me comfortable.Dodge Avenger Oil Change and Front end alignment
by Al Julian on 09/19/2019Front end alignment and oil change. Walk in, out in 2 hours. A little pricey for a Dodge; but due to manufacturing issue weakness with oil filter assembley-i only trust Dodge service not to break assembly. Did an oil change at Jiffy Lube… who cracked assembly and cost $500 to repair.Thank you for taking the time to share your feedback with us. If you ever need more help, just give us a call. Drive safe!
Didn’t waste my time!
by hsayer04 on 09/02/2019I only had one hour to spare and needed a new electronic key for my Dodge Caravan. Colby Morris made it work! She was friendly, helpful, and just what an employee should be!Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall
by Alberto on 08/21/2019Was happy with the serviceWe are pleased that our team was able to help you out! Don't hesitate to call us if you ever need anything. Be safe on the road!
Certified Ram Purchase
by Mike Intsche on 08/01/2019No negotiation on price was nice. Trade in of old vehicle above other other dealership.Mike, thank you for taking the time to share your feedback with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again!
Review
by Joemosley on 08/01/2019Service and service rep were beyond great.We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need any other services. Be safe on the road!
Good Service
by MicJonz on 07/01/2019Eric was an excellent representative.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very good sales, less so on finance side
by Paul on 06/17/2019So far so good. I purchased a 2019 Cherokee Trailhawk. Hubert, my sales rep, was very patient and helpful. The only glitch in the process was getting timely information on finance and knowledge of a Chrysler incentive on that end. But a… good experience on that.Congratulations on your new 2019 Cherokee Trail-hawk! We're happy to hear Hubert was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, AutoNation Chrysler Dodge Jeep Ram Spring
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Franklin! Thank you so much for being one of our valued guests and we look forward to your next visit!
by Stephanie Mavis on 04/25/2025