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AutoNation Chrysler Dodge Jeep Ram Spring


21027 I-45 N, Spring, TX 77388 (map)
Today 9:00 AM - 9:00 PM
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Yes (29) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
[non-permissible content removed]. No honor or integrity.
Written by Ryan K on 02/26/2020

If I could give less than one star I would. Typical slimy salesman and their tricks. DO NOT DO BUSINESS WITH THESE PEOPLE. You have been warned. I was given a certain price they would pay to buy my car from me and when the day came they would not honor the price. Both the salesman and his manager both looked me in the eye and said I know we told you a price but we are not going to honor it. Marshall (the salesman) even gave me his cell number and we texted for a few days before I would finally come in to sell my car. I asked him numerous times if everything was set and if they were for sure going to give me that price. He constantly reassured me and even sent me an official appraisal offer. I told him I needed to be sure because I live across town, and I would need my father to show up as well to sign the title with me. He once again reassured me. When I finally showed up he began doing paperwork and scanning documents for 30 minutes while I waited on my parents to arrive. Not once did he mention that there was a problem. Finally my parents arrive and he tells me they will not honor the price they promised me, and the price that was shown in the official appraisal quote. I asked for the manager and he was even less apologetic. He blatantly looked me in the face and told me he would not honor the price even though he was holding the official appraisal offer in his hands. They have no honor and no integrity here.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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Review Responder on 01/21/2021
Dealer Response
Hi Ryan, we strive to maintain excellent business relations at our dealership. Please call our General Manager at (281) 715-6927 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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