Planet Ford
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Customer Reviews of Planet Ford
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Very nice experience
by Jon B on 05/02/2025
Very nice experience. Ryan in sales and the whole staff through the purchase were polite, knowledgeable and helpful.
240 reviews
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Excellent Service!
by Ittakesme on 04/21/2018I went to Planet Ford after being disappointed with another Ford agency and from the minute we walked in to the time we financed was a very easy and fast process. They truly have your best interest at heart. They are very professional and… really work with you to get the best deal possible! I feel like I got the best deal I could get!! I’m extremely happy with Planet Ford and my new 2018 Expedition! Will recommend to family and friends for sure!Planet Ford 2018 King Ranch Purchase
by tercseven on 04/14/2018Purchased new 2018 King Ranch with trade-in. Jacoby in new car sales assisted me. I could not have been more pleased with Jacoby’s professionalism, courtesy, knowledge and personable conduct during this transaction. The sales transaction… was smooth and problem free thanks to both Jacoby and Trey. My only concern and dissatisfaction occurred in the finance department. Jacoby promptly delivered my file to the office of a “finance manager” named Steve. Even though Steve did not appear to be servicing anyone, I waited 30 minutes for him to call me in, but then he simply got up from his desk, ignored my file and me, and walked right past me never to return. I looked around and saw 6 offices of other “finance managers” sitting there with no customers and apparently doing nothing. Finally, I got up and walked into the office of a lady finance manager (do not recall her name), told her I had been waiting a long time, asked for help, and she proceeded with completion of my transaction with no problems. I purchased the vehicle for cash, so there was no actual financing involved. My suggestion is the the folks in the finance department be instructed to show as much care and concern for the customer as Jacoby did in new car sales. No one is asking for “special treatment”, only courtesy and professionalism in the ordinary course of business.Ease of New Car Purchase
by Edgewoodsue on 04/05/2018Our preferences were identified, with our salesman being professional, but friendly. All options were clearly explained, all questions answered, without leaving us feeling patronized. Ot was a pleasant experience.Pleasant experience
by Elhombreair on 04/04/2018Sales staff was helpful and Knowledgeable about their vehicle lineup.2018 Ford F-150 Planet Ford
by RickDavis1 on 04/03/2018We had a very pleasant experience with Planet Ford Spring. No stress and no pressure. They were very easy to deal with and friendly.Excellent experience
by GnJax17 on 03/11/2018I did this entire transaction via email and text, which had me a bit concerned. Everybody involved was patient and answered my questions and concerns. When I arrived at the dealership (from 130 miles away) my truck was ready. I was greeted… as I got out of my vehicle, directed to the appropriate people, did my paperwork and was on the road in no time at all. A great experience and a great price on my new F150Great car buying experience
by Txmomx5 on 02/02/2018Buying a car can be stressful, but Byron went above & beyond to get us into the car we wanted.Excellent Dealership with Top Notch Sales Team
by Spursfan on 11/28/2017We recently made an out of town purchase for a new mustang from Planet Ford in Spring. Both our sales agent and sales manager were extremely helpfull throughout the process. Once we arrived at the dealership we were promtly greated and… offered coffee/water. The vehicle was properly orepped and ready to go. We only had a short 5-10 minute wait for finance and once in there it only took 10 minutes or so do all the paperwork. We spent more time talking with the staff than it took to "sell" the car even my wife made a comment about how all the sales team was spending time with their customers while in the finance area. They didnt just sale a car and run off to get the next one they were engaging their customers. Top notch dealership and sales team, I highly recommend Planet Ford!Thanks Planet Ford, LOVE my King Ranch F-250!!
by Alleegator on 11/07/2017Truly exceptional customer service provided by all, I found the exact truck, equipped exactly the way I wanted it. Pricing was fair and I am extremely happy with my 2017 F-250 King Ranch Superduty. Thanks Planet Ford!!!!Wonderful Experience!
by BeckyBo on 10/05/2017Everyone we came in contact with made us feel welcome.Outstanding car buying experience with Chris Mutz!
by donovanjames on 10/02/2017Showed up and had a deal for a new Explorer Sport within an hour. Overall it was the best car buying experience I have had. This was the first time that the sales person knew more about the car than I did. Really worked with me to pick… the best option based on my needs. Overall I would highly recommend Chris and Planet to anyone.Exceptional buying experience
by ddd77546 on 09/02/2017I phoned Planet Ford after finding exactly the vehicle I was searching for. Dave Webb answered my call and worked with me through the process - several phone calls and emails. Between our first contact and my purchase, Hurricane Harvey… intervened, so I wasn't able to get to the dealership as soon as I wanted. When I was finally able to drive to the dealership, Dave was exceptional working with me and my wife. He was very straightforward and not the least high pressure. Our deal was done quickly, and I was completely satisfied that I had the best deal I could get on exactly the vehicle I wanted. I was also impressed with the financing part of the deal. It was both low key and high tech. I'm 66 years old and have bought a number of automobiles through the years. I will say that this was absolutely my best buying experience. I highly recommend Planet Ford in Spring and Dave Webb.buyer beware-intimidation and hidden fees
by chella52 on 04/30/2017They had a vehicle I was going to buy. Test drove it. Previously had completed credit app and spoke with salesperson who assured me that had the type of financing I was looking for. I had one car and couldnt come during the day so the sales… person picked me up and I let the family take the one car we had...which was why I was buying a 2nd veh. The salesman had a odor of alcohol, knowing exactly what I wanted to finance he brought me something not what we agreed. I then asked him to remove the down payment and the maintanence package I did not want. He came back with the down payment removed but kept the maintanence package on there and refused to remove it. The extra fees ran the cost up but still with the financing I asked for with my excellent credit they should have still been close to what I needed....instead they extended the payments and it was higher payments so then we discussed what percentage they were offering me on finance and right! it was much higher so they were sticking me all different directions. When I told them I couldnt buy it they got very angry, the finance manager told me to call uber for my ride home, the salesperson chewed me out over the time he had spent with me when all along I kept trying to get him to the office to work the deal. I didnt back out of my side of the deal but they tried to intimidate me to take a deal that was not right nor fair. Finally I got a ride home but not after some belittling from the salesperson and when I looked around the finance mgr was on the stoop watching so I guess that was for show. I would not do business with this bunch if the car was presented to me on a platter now. Ive owned many cars, bought many used and have seen some shotty salespeople but this bunch takes the prize! there really ought to be some regulation on people who can intimidate you like this and get by with it. I would have bought the vehicle and told them so if they removed the maintanence fee, gave me my financing amount and payments at 72. Done the calculations with a banker before I left so I knew what I should be around.AVOID THIS DEALER AT ALL COST
by Natalie4t on 04/06/2017Bad business I signed a contract on a new truck financed the vehicle completed the deal all on a vehicle that was at a different dealer and one they couldn't provide ....does not hold up to their end of the deal BAD BUSINESS ....NOW IM… GOING THROUGH THE HASSLEMENT OF TRYING TO CORRECT THEIR MISTAKES ......GO TO ANY OTHER FORD DEALER BESIDES THEMExcellent Sales Team
by winter_evans on 03/12/2017We went into the dealership looking to buy our 3rd vehicle from Planet Ford because they're a great dealership. They didn't disappoint! They got us the exact car we wanted, and got us financed with a great interest rate. Our salesman,… Andrew Risner, was great! He was very friendly and helpful, and he tried his best to meet all of our expectations. He never ran off and passed us off to another salesman so he could "deal with another customer." He stayed with us through the entire process, and for that I'm extremely grateful. I will definitely be returning to Planet Ford a fourth time, and hopefully for the rest of my car purchases.Quick and Easy!
by jesspittman on 12/08/2016Patrick Huygen was my salesperson, and he was absolutely phenomenal! Thanks again for making this process simple and enjoyable. I'll be back for sure!Sales
by 504johnson on 10/26/2016I had been looking for a car for a little while couldn't find anything on my budget decided to take a drive to Planet Ford spoke with a sales person Noel Bell which was very helpful and pleasant he was very patient so I just wanted to let… you know if there were more people like him it would make it much easier to purchase a carGreat People Great Service
by mikers6 on 09/30/2016I was in need of an economic commuter car. I called and spoke to Ramon Diaz. He found a better car than I expected, at a better price. After sitting with Juan Martinez in finance, he got me an even better rate/ payment. All of this happened… in just a couple hours and I was on the road. Ramon even delivered the car to my home. I have never been more satisfied with an experience at any dealer. Everyone was extremely nice and polite. I know where I will be shopping for all future vehicles. THANK YOU Ramon, Juan and all of the people at Planet Ford, Spring TX!!!! A+++++++++++Wish I could give negative stars
by Angry2000 on 08/29/2016My experience with Planet Ford has been one of the worst customer service experiences ever!! If this was the first experience with Planet Ford, I might be a little more forgiving, but I have avoided Planet Ford from past experiences and am… now sadly wishing I had found another Ford Dealership to go to, to have my warranty repairs taken care of. I have had to make the phone calls to see about what was going on with my car, no one called me to let me know what was going on or to get my approval. I was never offered a loaner car. I have been given the run around by not just the CSR person, but also their service manager! I have never been made to feel like I was welcome in their building. And God forbid you show up with a broken down car and no appointment, they look at you like you have 3 heads and are dumb for even being there. I think a piece of dirt on their shoe might be treated better then I feel I have been treated. I will not be returning to this dealership, and they don't even care!!Great experience!
by claudia21 on 08/04/2016We had a great experience at Planet Ford, we bought a F-150 and a Mustang GT, the prices were the best around Houston. Patrick Huygen helped us in every step, he did an outstanding job, it was a pleasure dealing with him, thank you so much… Patrick!Excellent No Hassel Customer Service
by DBMatchett on 07/27/2016Excellent Service, no hard sell, explained everything. Never once tried to sell us something we did not want. This is our "second" purchase from Planet Ford. Both purchases were excellent. It hey are friendly, very attentive in listening… to what customers want. We will buy from them again when the time comes. Dave Webb was very nice to work with. We appreciated his honesty and respect.
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