Mac Haik's Southway Ford
Customer Reviews of Mac Haik's Southway Ford
Review type:
Mr Cortez
by Gabriel on 09/08/2023Pleasant atmosphere, everyone had warm greetings Mr Richard's and Brenda especially, Brady was attentive and listened to every thing I needed to sayBest in town
by Spawncam on 08/01/2023Have bought several vehicles for my business and a small Bronco for my daughter. They are easy to deal with and have made recall repair at my business instead of having to take to Ssn Antonio.oil change for my 2016 Escape SE
by henry brown on 07/25/2023great service was in and out in less then 20 min.Henry, thank you for taking the time out of your day to tell us about your experience. We hope to be of service to you again! Take care!
Oil change and service
by TammyBe on 07/21/2023Front desk guy in the oil change department was a little confused, but guy in service department very knowledgeable and helpfulHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Oil change
by Zachloper on 07/19/2023Been using quick lanes for over 10 years I’m always taken care of and kept updated with future maintenance neededHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Making Things Right
by Eddie P on 06/13/2023I went in for an oil change, tire rotation and for the battery to get checked. I told the technician I needed all this done at drop off and when it was time to check out, I asked the tech if the tires were rotated and the battery checked.… He stated the tires didn't need rotating since we had done it the last time and everything else looked good. Well the last time that vehicle was there was a year ago and the battery was still acting slow. So I knew it didn't get checked but I had no time to stay any longer since I had to get to work. A few days later, a lady by the name of Brenda Reyes who is a customer relations employee with Mak Haik Southway Ford, called to see how my service went. I explained to her that I have always had great experiences there except for this past visit and told her about the services were not done. She immediately apologized and wanted to make things right. Boy did she do that! She had the vehicle picked up and the tires were rotated and the battery checked which they did find was really bad. I was grateful that I did not have to drop it off or wait. It was picked up and dropped off at the date AND time specified by them. I was really impressed by this kind of service. Thank you Brenda for all that you did!Great service
by KathyZ12 on 06/12/2023As always we receive courteous and helpful service snd advice. I know I can always count on Ford to think about the customer and not the salesHi, your comments keep us motivated and working hard for all our guests! Thanks for your business! Take care!
FORD vehicles!!
by gracie p. on 06/09/2023terrrible! terrible! terrible! this "MAC southway dealer/service is terrible! the service and the staff ridiculous the quick lane and service associates are not knowledgeable at allHi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (888) 942-8873 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Mobile Services
by Maverick on 05/27/2023The mobile service was quick and easy. No hassle and no wait time since I was at the convenience of my work place. The technician was prompt and professional. Great experience.Hi Maverick, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Mrs Rios
by Cotagirl on 05/18/2023I pulled up for an unscheduled oil change and arrived an hour and a half before closing. The attendant came out to my SUV swiftly & z my information & truck keys. I was out of the dealership in 1 hour. The attendant was friendly and I was… out of there in a timely manner. I am a regular customer of Maik Haik Southway Ford & I feel comfortable with taking my husband’s Fird truck there as well.Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Great customer service
by Pedro03 on 04/24/2023I went to get my oil changed on my F250 and the service they provided was quick. I was in and out within 40 minutes.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Mr Cortez
by Gabriel on 03/24/2023Excellent service and always a warm welcomeHi Gabriel, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again! Take care!
Unsatisfied Customer again
by Danny S on 03/01/2023Went for an oil change (1st one since buying new vehicle) My escape oil change was quick but that was the only thing that was satisfactory. When I checked my oil level at home I noticed that it was barley registering on the oil dip stick.… Took it back to dealership the next day after noticing and QL Manager said to take it to the back and place the vehicle on the lift to see if there isn’t any leaks. I stayed for my vehicle and saw with my eyes that my vehicle was not lifted at all and never driven inside the bay doors. All they did was pop open hood and checked. When I got my vehicle back and was told that my oil was topped off, it was STILL AT THE EXACT SAME LEVEL. Manager never followed up with me to ensure my problem was taken care of. My biggest fear is that my vehicle running low on oil and blowing up my engine. Never going to go back to that dealership again MACK HAIK FORDHi Danny, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (888) 942-8873 at your earliest convenience to discuss how we can turn this experience into a positive one.
Southway Ford is amazing
by Infiniti on 02/20/2023Southway quick lane was amazing they are only company i trust with my carsHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Buyer
by J Hernandez on 01/29/2023Thank you for your professionalism and courteous service! To the team at Southway Ford Southside we appreciate your hard work and determination on helping us get another vehicle.Thank you to Richard Martinez , Angel Martinez , & Kalahant… Cebollero. Job well done guys !!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Mac Haik's Southway Ford, we value our customers and we look forward to seeing you on your next visit. Take care!
Oil Change
by RB bbbb on 01/09/2023A simple oil change. Dropped off my truck waited about an hour and got my truck back and off I go. Two days later I find 3 different spots in my garage that oil had dripped so I have two options 1. Take it back to the dealership for the… issue (1 hour round trip ) or 2. Drop the pan cover to see where the leak is. I choose option 2. To start with there is a metal access panel on the front of the oil pan cover that is held on with 4 metal clips. Two of the clips were broken off a third sort of attached and the last clip was the only thing holding it on as it bounced around. Next I removed the 6 bolts holding the cover one of them was stripped / cross threaded badly. So I get the cover off and I was surprised to see I had no leaks the tech just did a pitiful job of cleaning up his mess from the oil filter change. So after purchasing four new clips and a new bolt and bracket ($33) to hold the pan on, everything is back together the way it should have been and so far no leaks. I don’t understand how something so easy to avoid causes so many issuesHi, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (888) 942-8873 and we will do our best to make this better. We hope to hear from you soon.
Southway Ford
by Villarreal on 04/04/2022Have been a customer of this location since 2003, I travel over an hour just to have my truck service here. I would go anywhere else to get my truck service. Excellent customer service if I ever have a problem they make it right, I'm very… pleased with the service I receive every time.Great Service and Customer Service
by Lfuentes36 on 05/16/2021Straight to the point, and professionalService
by Yesenia on 12/06/2020Fast curtious . I am kept inform of needed service for my vehicle on every visit.Yesenia, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Take care!
Ford Fusion service
by JuanCarlos on 11/18/2020The service was great took a bit but it was ok it gave me time to go do some errands.Fast lane
by Lisa mendez on 08/30/2020Got new brakes and rotor help of an associate named Brian who was very friendly at the front desk
Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
by Stephanie Mavis on 08/02/2023