Mac Haik's Southway Ford
Dealership Service Review
A simple oil change. Dropped off my truck waited about an hour and got my truck back and off I go. Two days later I find 3 different spots in my garage that oil had dripped so I have two options 1. Take it back to the dealership for the issue (1 hour round trip ) or 2. Drop the pan cover to see where the leak is. I choose option 2. To start with there is a metal access panel on the front of the oil pan cover that is held on with 4 metal clips. Two of the clips were broken off a third sort of attached and the last clip was the only thing holding it on as it bounced around. Next I removed the 6 bolts holding the cover one of them was stripped / cross threaded badly. So I get the cover off and I was surprised to see I had no leaks the tech just did a pitiful job of cleaning up his mess from the oil filter change. So after purchasing four new clips and a new bolt and bracket ($33) to hold the pan on, everything is back together the way it should have been and so far no leaks. I don’t understand how something so easy to avoid causes so many issues
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No