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Mac Haik's Southway Ford


7979 Hwy 35 S, San Antonio, TX 78224 (map)
Today 8:30 AM - 8:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (1) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Oil Change
Written by RB bbbb on 01/09/2023

A simple oil change. Dropped off my truck waited about an hour and got my truck back and off I go. Two days later I find 3 different spots in my garage that oil had dripped so I have two options 1. Take it back to the dealership for the issue (1 hour round trip ) or 2. Drop the pan cover to see where the leak is. I choose option 2. To start with there is a metal access panel on the front of the oil pan cover that is held on with 4 metal clips. Two of the clips were broken off a third sort of attached and the last clip was the only thing holding it on as it bounced around. Next I removed the 6 bolts holding the cover one of them was stripped / cross threaded badly. So I get the cover off and I was surprised to see I had no leaks the tech just did a pitiful job of cleaning up his mess from the oil filter change. So after purchasing four new clips and a new bolt and bracket ($33) to hold the pan on, everything is back together the way it should have been and so far no leaks. I don’t understand how something so easy to avoid causes so many issues

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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Ash Scott on 01/11/2023
Dealer Response
Hi, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please give us a call at (888) 942-8873 and we will do our best to make this better. We hope to hear from you soon.
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