Mac Haik's Southway Ford
Dealership Service Review
Went for an oil change (1st one since buying new vehicle) My escape oil change was quick but that was the only thing that was satisfactory. When I checked my oil level at home I noticed that it was barley registering on the oil dip stick. Took it back to dealership the next day after noticing and QL Manager said to take it to the back and place the vehicle on the lift to see if there isn’t any leaks. I stayed for my vehicle and saw with my eyes that my vehicle was not lifted at all and never driven inside the bay doors. All they did was pop open hood and checked. When I got my vehicle back and was told that my oil was topped off, it was STILL AT THE EXACT SAME LEVEL. Manager never followed up with me to ensure my problem was taken care of. My biggest fear is that my vehicle running low on oil and blowing up my engine. Never going to go back to that dealership again MACK HAIK FORD
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No