North Park Lexus of San Antonio
Awarded 2025
Customer Reviews of North Park Lexus of San Antonio
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20 service reviews
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Always reliable
by W Wright on 07/26/2024We bought three cars from North Park Lexus. I was buy a maintenance policy for the first 30,000 miles. Their maintenance is exemplary and professional. They always go the extra mile.Fantastic
by Hendrgl on 04/27/2018Carly is my contact when I take either one of my Lexuss in for service. She does a fantastic job of keeping me informed, personally checks the vehicles over before I receive them them to make sure they meet my standards. I always tell my… friends about the first rate experience I have at North Park LexusWally is excellent service representative
by LadyLexus on 02/04/2018Wally notified me after checking with Lexus that parts ordered had arrived. He scheduled an appointment and reserved a loaner car for my use. Upon my arrival at Lexus, he had my paperwork ready and my loaner car ready for a quick transition… from drop off to drive off.Consistent Professional Service
by cwcomfort on 01/18/2018The service department North Park Lexus in San Antonio stands a head above any other service department in my experience of owning automobiles for over 50 years. Service assistants, such as Wally Murray, make the experience of servicing and… maintaining my vehicle pleasant. The waiting area is comfortable, service is is quick, but above all the personnel are friendly and helpful.Excellent Service
by sexylexy on 12/08/2017Always great service with minimal waiting time. Wally is the best!Best service department
by cwcomfort on 11/15/2017Knowledgable service representative, Wally Murray, comfortable waiting area, reasonable prices is the reason I have been returning for 16 years.Excellent Service
by FAJR1984 on 10/02/2017North Park Lexus of San Antonio is just as good as it gets. I took my car in for service on a Saturday, since I am from Laredo, and have to travel to San Antonio for service. I was told my car had a leaky water pump and was low on coolant… and that I was going to be put in a loaner and my car would be ready Monday. I was concerned about having to come back to and miss work on Monday, however I was told no worries we will deliver the car to you. I was very pleased with the service I received. Everyone was very, very nice! I was very impressed. Thanks North Park!ALWAYS AMAZING service at Nothpark Lexus
by lizzieg on 09/24/2017I have owned a Lexus from North Park from the first year they opened their San Antonio dealership. I love the vehicles, they have literally saved my life in a terrible accident; however, it is the service that keeps me here! Wally Murray,… my service manager, is amazing. Following the hurricane in Houston, shipment of parts was delayed. No problem, they told me to just keep driving the NEW (2500 miles) NX SUV they had loaned me until they were received. The service department took time to WAIT for me to pick up my car as they were closing on a Saturday! There was not a word from anyone that it might be inconvenient, or that they had plans I was keeping them from... They truly treat you like family at North Park. I will ALWAYS have a car from Northpark Lexus.Excellent Service
by DMACK83 on 07/10/2017The folks at North Park Lexus treat you right. I have been servicing my cars at this location for the past 7 years and have never left leaving that I didn't receive their best. From the Car Sales Staff to the Service Maintenance Dept. my… family have always been treated with the utmost care. Always prompt and timely service.Lexus Dealership Service
by nhuang636 on 05/23/2017I am leaving a review because I am completely satisfied with the service Lexus provides. My service rep is Wally Murray. He has been my rep for over six years and every time I meet him he has a smile and funny story that leaves me feeling… lifted and happy. He is very courteous, sincere and honest when it comes to servicing my car. Wally always makes sure I am taken cared of and updates me whenever he can. I definitely recommend asking to have Wally as your service rep because you will not be disappointed.North Park Lexus of San Antonio
by Popsyckle on 05/22/2017If you own a Lexus and want good service, the go to North Park Lexus of San Antonio. I have the best service manager, Ms. Farrah. She keeps me informed every step of the way. If you stay and wait on your car, Ms. Farrah makes sure you know… what is happening with you car. And, if at all possible, she will try to find the lowest cost for you. If they have to keep your car for longer then two hours, Ms. Farrah gets you a loaner car without you having to ask. Go to North Park Lexus and get top quality service and treatment. If you don't, you miss out.....Service
by Applepie on 05/20/2017Outstanding as always. Mark was thorough and knowledgeable of the car requirements. He did not try to market not needed service. The work performed was done in a timely fashion and to my complete satisfaction.Excellence in Service
by BethGreen on 04/09/2017I have owned a Lexus since the first year they opened the dealership. The service is always outstanding. My service representative, Wally Murray, actually makes me feel like I am part of the family. He takes the time to explain answers… to any questions that I have. And, ensures that I am completely satisfied. He is an amazing asset to Lexus, and, I am grateful for all of his assistance. I actually look forward to my service visits. North park Lexus of San Antonio will always hold a special place in my life. And because of the fine products and outstanding service, I will be a customer for life.2016 NXT 15k maintainance
by dorsetthugh on 04/02/2017My experience with NP Lex service with this and all other previous service on both my Lexus cars has been excellent I would like to commend Laurel Moppins for her professional and personal customer service and also Robert on my most… recent visit for serviceGreat, efficient service
by hankeroo on 12/17/2016This was for 20K service on a 2014 Lexus RX 350. All was done in a timely manner.Great routine 45K service
by Hankeroo on 12/12/2016All went well during this routine service appointment. The service was completed even before promised. Scott Baranco was very helpful.North Park Lexus Service is Awesome
by LG2015OU on 08/23/2016North Park Lexus service Manager Erica Domingues makes the service experience an Awesome time! She oversees your service and meets all expectations on completion! She does not disappoint!North Park Lexus - Excellent
by lakesanantonio on 08/06/2015We take our Lexus to North Park per the suggested frequencies. We have NEVER been disappointed. Our service rep is Wally Murray. He is excellent. Very customer service oriented. I recommend Wally and North Park to everyone!Nort Park Lexus Service Outstanding!
by bob_klaus on 07/23/2012updated 06/01/2025I purchased a used Lexus from North Park Toyota, an affiliated dealership. After attempting several remedies to remove what I initially thought were water spots (the issue ended up being etching from bird droppings), I contacted the North… Park dealership General Manager. He was already suggesting how to fix the issue before I had even completed the description. He then suggested I would be better off having anything done at the affiliated North Park Lexus dealership. He promised a call back from North Park Lexus; I received a call from the Lexus General Manager in less than ten minutes. Suffice it to say, I was blown away with their response. I got an appointment that afternoon, and they are taking care of the issue, in a manner that was extremely positive and painless. I found myself thinking about how I could implement such a positive customer service process at the company where I work. This was an absolutely awesome experience, and my compliments to both dealership service departments and management!above and beyond expectations
by ccdcn on 11/08/2012updated 06/01/2025Moved to Corpus Christi from (Jacksonville) Saint Augustine Florida and very satisfied with the 2 dealerships there but this one, even though it is very busy does a great job. They provide a vehicle (if needed) while car is being serviced… and do a great job of making sure you are satisfied with the work they do. 100 times better than the service received from the toyota dealership in Corpus Christi. they (CC) could do the oil changes but i will drive 120 miles to have them do my work - that should tell you the story
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About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television