North Park Lexus of San Antonio

I purchased a used Lexus from North Park Toyota, an affiliated dealership. After attempting several remedies to remove what I initially thought were water spots (the issue ended up being etching from bird droppings), I contacted the North Park dealership General Manager. He was already suggesting how to fix the issue before I had even completed the description. He then suggested I would be better off having anything done at the affiliated North Park Lexus dealership. He promised a call back from North Park Lexus; I received a call from the Lexus General Manager in less than ten minutes. Suffice it to say, I was blown away with their response. I got an appointment that afternoon, and they are taking care of the issue, in a manner that was extremely positive and painless. I found myself thinking about how I could implement such a positive customer service process at the company where I work. This was an absolutely awesome experience, and my compliments to both dealership service departments and management!