North Park Lexus of San Antonio
Dealership Service Review
I have owned a Lexus from North Park from the first year they opened their San Antonio dealership. I love the vehicles, they have literally saved my life in a terrible accident; however, it is the service that keeps me here! Wally Murray, my service manager, is amazing. Following the hurricane in Houston, shipment of parts was delayed. No problem, they told me to just keep driving the NEW (2500 miles) NX SUV they had loaned me until they were received. The service department took time to WAIT for me to pick up my car as they were closing on a Saturday! There was not a word from anyone that it might be inconvenient, or that they had plans I was keeping them from... They truly treat you like family at North Park. I will ALWAYS have a car from Northpark Lexus.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes