Customer Reviews of Rockwall Chrysler Dodge Jeep RAM
Review type:
My First Dodge
Quick Oil Change
by Dax on 09/05/2022The service department got me in and out really quickly and I appreciate it because I was about to take a road trip. Now what I didn’t like was they sent me an email afterwards giving me a discount on the service. Another thing that bothers… me is that they don’t wash or vacuum the vehicles anymore. That makes me feel less valued as a customer.We appreciate your business and are happy to hear we were able to be quick in time for your road trip. Hopefully, you can make use of the email offers on your next service visit and be sure to ask your service advisor about our wash and detail options available to all of our customers. Again, we truly appreciate your business. If there is anything we can do in the future, please feel free to reach out. Thank you Paul Morgan General Manager pmorgan@rockwalldodge.com
Excellent service
by David Mack on 08/23/2022Very busy service department. I would say that's because of their great service. Mr Swift kept his word about every step of the process on my repair. He got me in a rental and everything was as I was told. ThanksWe are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Wonderful, painless and Exciting Car Purchase!!!
by Todd on 11/12/2021Wonderful dealership in every aspect! My salesperson, Shirley James was wonderful! She answered the phone when I called to check on a vehicle that was online. She handled everything wonderfully! From the test drive to appraisal of my two… trade ins, to getting paperwork done to the detail, she was amazing. My finance person, Jason, was great, friendly and efficient doing the paperwork for my new Lexus! The management gave me a great trade value for my two cars! This buying experience was the best ever! Thank you so much Rockwall Dodge!!!Thank you, Todd, for your kind words for Shirley and Jason! We thank you for your business and look forward to your next visit!
After 6 years
by Rick4483 on 05/31/20191st time in 6 years I received great service thanks to Erica. Maybe she should run your service department! Also, Tammi was awesome as wellThank you for your kind words about Erica! We are thrilled that she provided you with a great service visit!
Great Service Department
by heathras on 05/16/2019I always make an appointment through my Jeep app ahead of time and have never had an issue. Everyone there has been friendly, helpful, and knowledgeable when I've asked questions. I've had no issues the past year and half I've been coming.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Love my new car!!
by Scatman392 on 05/11/2019Rogelio and Chris got me into my dream car and at a good price. They made the experience painless and easy. All my questions were answered, and I left the dealership happy. It was my third purchase from Rockwall Dodge and went be the last.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Service department is a bit off.
by Jeep_KL_Guy on 10/22/2018I would not be negative for one bad service experience. I've had several here. Customer service is not a strong suit at this location. Be prepared to doublecheck the bill and make sure they say they did the work you needed.Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 469-698-2105. I look forward to speaking with you. Ronald Bailey General Manager rbailey@rockwalldodge.com
Go See the Salesman named SI
by jsanders5 on 05/13/2014updated 07/18/2025SI was a Perfect sales man not pushy or aggressive towards us as some others have been, that's all great but then the issue was the cost of the truck and adds and everything... this young sales man went above and beyond told for us. He… blatantly told us upfront his responsibilities included finding the car WE wanted not the car he liked or made the most on. Si was ok with spending time making sure we got exactly what we wanted and at an awesome price. I have no problem spending a little extra time to get exactly what we want. Trust me Si is the one to talk to here also the manager Ben Was friendly and personable.Thank you for your kind words. We're pleased to hear Si did everything to make sure you drove home in the car that best fit your needs. If there is anything else we can do for you, please let us know.
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Congratulations on your new vehicle! We're thrilled that Justin provided you with a great sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.
by Sara Thurston on 04/29/2024