Rockwall Chrysler Dodge Jeep RAM

I recently had a very disappointing experience with Rockwall Dodge's service department. I went in for a check engine light diagnosis, but unfortunately, I was lied to, manipulated, and taken advantage of throughout the entire process. The service representatives suggested costly services that were not necessary and he completely lacked knowledge about the recommended services. They even failed to consider the previous service history of my truck (at their dealership), recommending the same service that had recently been performed. It became evident that their main concern was upselling, rather than providing genuine and necessary maintenance for my vehicle. What frustrated me even more was the questionable tactics used by the dealership. I was told that a part was not available, and if I approved the service, they would order it and begin work in 5-7 days. Trusting their word, I agreed, but to my surprise, when I called the next morning to cancel the service and go pick up my truck, they miraculously had the part and had already started working on the truck. This lack of transparency and the feeling of being deceived only added to my growing dissatisfaction. This incident was just one of many where I caught them in a lie. I had separate conversations with two different service representatives, and it was obvious that they were both intentionally deceiving me; their stories didn't match up. It was ridiculous how they kept trying to manipulate me, one lie after another. “Oh, I wasn’t here Saturday, so I don’t know.” Completely false - as I knew this service representative was communicating directly with the service rep there on Saturday via phone (he did not know I knew this information before pretending not to be aware). I had consulted with two other experienced diesel technicians who confirmed my suspicions. They provided me with honest and knowledgeable solutions, unlike the blanket ($3k+) fix offered by Rockwall Dodge. To make matters worse, when I finally picked up my truck, I discovered that the dealership had left the coolant reservoir issue unresolved, forcing me to incur additional expenses to fix their incomplete work. And don’t expect any professional courtesy or customer service. I received a text notifying me the truck was ready at 3:59 pm. I responded, asking what is the latest I could pick up. No response. I called to get the needed info, showed up, and three men sat there inside, behind the glass, watching me unload the vehicle I was in, multiple car seats, diaper bag, work bags, etc. Not one service rep came out to greet me, much less offer to help. I brought this up in conversation when paying for the $3,000 service my truck did not need, and he said, “Oh, we were wondering what a Ford was doing up here.” I also mentioned the lack of response to my text, and conveniently when I got in my truck to drive away (after loading it back up while they again all watched from inside), I received a response to the question I had sent earlier, “6-6:30 pm.” My experience with Rockwall Dodge left me disheartened, as it highlighted their disregard for customer knowledge and their willingness to exploit it for financial gain. It is disconcerting to learn that this seems to be a common occurrence at this dealership, as confirmed by one of the second opinions I sought, who had previously worked in the dealership world, “This is what they do.” For over a year and a half, I refused to believe this stereotype, but now I most certainly say that to be 100% FACT. I would strongly advise others to exercise caution when considering Rockwall Dodge for their service needs. Transparent and honest service is crucial when dealing with vehicles, and unfortunately, this dealership falls short in this regard. Rockwall Dodge needs to reevaluate their practices and prioritize the well-being, TRUE needs, and satisfaction of their customers.