Customer Reviews of Audi Plano
Review type:
Awesome Sales Experience at Audi Plano!
by Jafa on 04/25/2025
I had a great experience at Audi Plano. We bought a new Audi Q3 which is a fantastic car. The salesperson, Wade was very pleasant, professional and not pushy at all. Izzy, the Audi Brand Specialist was very helpful as well in explaining the… full functionality of the vehicle. Overall, it was a super great experience from start to finish. I highly recommend Audi Plano!
361 reviews
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Yvette Sardina Terrazas
by Pat Kline on 01/03/2023I had a very nice experience with her. She was knowledgeable and helpful in connecting me to the right people in a timely manner. She answered all my questions. I enjoyed the time I spent at the dealership. Thank you.Hi Pat, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Recall Appointment
by Lesley W. on 01/03/2023Had me in and out on a service recall appointment. Several people were willing to assist me, but Terry made sure I was taken care of quickly. Kept me updated on status through the process.Hi Lesley, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Sales Person, Very Effective Service
by Peter Yan on 01/01/2023Cannot believe that I just spent one hour on testing drive, negotiate price and complete all finance paperwork. They didn't push you a lot on upselling service and extended warranty and got finance completed quickly.Hi Peter, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out! Take care!
Frustrating and disappointing
by Cindy.O on 12/29/2022We've been with this dealership since 2000 but through the year's it changed. My last visit December 16/22 was overall frustrating and disappointing. My advisor Byran Cabrera was the worst ever experienced. I've been trying to get an… appointment since November to have my 8k service done, it was impossible due to high value of car in the shop. My appointment got rescheduled for the Dec 16/22. However I had a long trip planned for Nov 30th. So I call Audi Grapevine on Nov 29th and received an appointment the same day. During my service with Grapevine they found 2 Motor Mount need to be replaced due to fluid leak. On Dec 1 I texted Bryan to inform him of the motor mount and since we have an extended warranty, to contact them to see if we can claim this before my appointment for Dec 16. Bryan texted back confirming to contact the extended warranty company to put a claim. Since I didn't hear from Bryan, thinking everything went well with the claim. The day of my appointment, drop my car off. To add on Bryan was not my usual Advisor, so it was my first time meeting him. To begin with I didn't like his approach, attitude, he seems not wanting to be there on that day, didn't really want to talk or explain things, it was more a one word conversation. Anyway we went inside to finish the paperwork for the loaner during the process, I asked about the extended warranty, Bryan kept asking me who is this warranty company.....this is when the bell rang... He hasn't done his work to even get in contact with the company. I told him the warranty company should be on file as we had a claim before. All he said was "there is nothing on file" at that point I was already frustrated, told him again the claim was filed at Audi Plano and it was Advisor Corbin whom took care of us the pass 2-3 years (by the way a great Advisor, I wish I would have him that day). Bryan didn't make any moves nor attend to talked to his partner Corbin...whom was there that day (sitting right behind Bryan). So I had to pull my email from May -April that I submitted to Corbin. Now all this is taking my time..I schedule this appointment for 7am.. I arrived before the shop was even open. It supposed to be a drop and leave situation and it turned out me leaving close to 8 am. Before me leaving I explained Bryan that my car was in service at Audi Grapevine for the 8k service and found out about the Motor Mount. Again Bryan being not too communicating, all he said was ok! And told me someone will come to get me for the loaner. So I left thinking Bryan will put in the work. My fist update from Bryan was Dec 19 texting me my car is still in the queue, next update was Dec 20 texted car 3rd in line. Dec 21 update texted inspection report and his working on estimates the repair to put the claim. On Dec 22 received text from Bryan our extended warranty has expired. Due to my husband being at work and couldn't make a decision right away on having it repaired at that point. I text Bryan not to do anything and I was on my way to pick up my car. When I arrived Bryan was busy with another costumer, he send someone else, who didn't even introduce himself, call me to his desk, didn't go over anything, gave me the paperwork and told me I have to pay $288. Me being shocked ask what's the $288 for. The guy couldn't even explain why....told me that's "what the paper said"....again surprised of his answer...I asked to speak to Bryan. Had to wait a few until Bryan was done. Bryan being Bryan not a great communicate....he said it's for the service, I asked what service please! His answer- "you didn't know your car had an issue, your warranty has expired that you didn't know of, you cancel the repair and my technician need to get paid. What do I expected"....me being super surprised to his response and being mad at this point. I break it down for Bryan since it's seems Bryan had some type of memory Lost. I already knew what was wrong with my car and what exactly need to be repaired. I texted you not only what the repair that was found during the 8k service at Audi Grapevine but to get in contact with the warranty company which was on file before my appointment, to see if this repair will be covered. I didn't asked to have the car inspected, cause it was done in Grapevine already, I wanted to have the repaired done at Plano not only cause we've been with them for so long and trustworthy but also cause they had the warranty company on file already. After back and forth....I was close to ask for the manager, finely Bryan discharged the fee. Before I left, I asked for the new paperwork which reflecting the discharged fee... Bryan aggressively took my paper where the $288, took a pan cross the $288 fee...I gave him a look and responded with ok! "I see how that goes". Right in there he replied "I can print it for you". I responded "I'll be gladly please if you could do this for me". He apologize by saying he hasn't eaten anything yet, his cold and grumpy. I was once again totally shocked to his words and left. I try to be very understanding but if Bryan would have done his job accordingly on the very first day I texted him. I wouldn't have to go through all this trouble and to my judgement Bryan is not fit to be an advisor nor to work in the costume service department. Sincerely Mrs. OliverVisiting Audi Plano was a great experience!
by Audi Owner on 12/29/2022The day I was at the dealership, it was freezing cold outside and was even “snowing” a little bit, Texas style. However, I was treated as if it were 75 degrees and sunny out! There was a small hiccup with finding the keys to the specific… vehicle I wanted to look at, but the salesmen worked diligently to find it, and made sure to genuinely apologize for the inconvenience. They searched high and low in the cold in both locations, and once they were found, everything was smooth sailing from there! Throughout the time I was there, I felt very prioritized and respected, and left with answers to questions I didn’t even know I had coming in! The environment in the dealership is great, with a nice coffee bar and a chance to look at Audi merch during downtime. I was even taken to the maintenance side of things to get the inside scoop on how the future with my Audi would be, and I found that very comforting. Overall, I have little to no complaints about my trip to Audi Plano, and would absolutely recommend that someone else give them the opportunity to help find their dream car as well!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Got Audi dream car
by Atanu on 12/22/2022Staffs are really nice and helpful. Austin Mane is an excellent guy and help me a lot to buy my Audi Q5 sportsback.Kudos.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
New Q5
by LThomas on 12/19/2022Austin Mane, salesman, was professional, kind and patient. He went above and beyond providing exceptional customer service. We love our new car.Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Purchase of 2023 RS3
by Tyler Hassfurther on 12/12/2022Had a great experience with Nathan Brown and the whole team at Audi Plano. Made the whole experience very thoughtful and thorough. After the experiences I had with Audi Grapevine I would suggest taking the few extra miles and going to… Plano. They will get you what you need and in a timely manner.Hi, we are pleased to hear you had such a positive experience with us, Tyler! Feel free to stop by if you ever need any more help.
Great Service
by Mosser317 on 11/29/2022Everything was great and in a timely manner.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Purchase of used lexus
by Benjamm on 11/21/2022Super helpful, no pressure approach. I usually hate dealing with salesmen because I know it becomes a pressurised event, but I merely had a relaxed conversation, was given information and time to think about what I was looking for before… making the making my mind up on my terms.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Vitaliy B on 10/17/2022Nathan did a wonderful job explaining all the bells and whistles. Everyone at Plano Audi did a great job. Will be coming backHello Vitaliy, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Audi Purchase experience for a new comer to US at Audi-Plano,TX
by myaudiQ5 on 10/17/2022My company relocated me to US and I found it very hard moving around in Texas without a car. When I walked into Audi Plano they introduced me to the Foreign Business Professional Program for the expats migrating to US. While I have all the… required documents, the only document missing from my side was the SSN as I was waiting for it. Audi Plano still helped me with a tour to their inventory of vehicles matching my requirements in their warehouse and choose the one of my choice. But for the Financing purpose they still required my SSN to process the loan and advised me to reach out once I get my SSN. Luckily I got my SSN within couple of days and sent over the simple documents requested by their internal finance team, VW Leasing. The loan got approved in a single day and Audi Plano asked me to come down to their showroom, the very next day. While I was expecting to complete more paper work and additional documentation, Audi surprised me by handing over keys for my vehicle. It took few minutes to sign the e-documents and I am all set to drive my own Audi Q5 on US roads. Audi Plano also surprised me with series of followup calls for the next few days on my driving experience and feedback on my new Audi Q5. Excellent support provided by Audi Plano Team, both sales & finance. Well done with your Customer Obsession and keep up with the higher standards.Hello, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Audi Plano! Have a great day!
Great Experience
by Andrew W. on 09/09/2022I had a great experience with Audi Plano. The sales people (Samuel and Kassandra) were both friendly and knowledgeable about the vehicle and got me the best deal possible. Samuel even sent me a full walk around video of the car as soon as I… expressed interest in it online. I drove the vehicle on a Wednesday and came back to purchase it that Friday and they kept in contact with me throughout the duration of that time. 10/10 would recommend buying your next vehicle from this dealership. Thank ya'll for the Supra, I'm loving every minute I drive it!Hi Andrew, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by Jay Lane on 07/25/2022Gilbert was awesome! He got my vehicle in and out of the shop, was very prompt to answer all of my questions and kept me informed on what was going on with my vehicle the whole time!!!Jay, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Suresh Margassery on 07/20/2022Prompt quick and professionalHi Suresh, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Awesome team
by Mercedes gle on 07/15/2022I did most of my transaction by text and Marcos, my sales rep was awesome through the whole process. They made everything so easy...won't go anywhere else. Be sure to call on MARCOS!!!!!Mercedes, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Paul is the best
by Rachel p on 06/30/2022Paul at Audi got my car fixed swiftly and even did the state inspection at the same visit! I always ask for Paul at Audi PlanoHi Rachel, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
State inspection
by Blackhawk on 06/30/2022While getting my state inspection it was discovered my window tinting was too dark. Michael Bush, my service rep, said the dealership would redo my window tinting and even provided me an Uber ride home and back to the dealership. My vehicle… was ready as promised along with a car wash. Any dealership can provide good service when things go right. My litmus test is a dealership’s customer service when things don’t go as planned. Audi Of Plano and Michael surpassed my expectations.Hi, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Careful
by AT on 06/16/2022All in, I spent $73k in an Audi Q5. For weeks I had been researching which vehicles had working chips and which ones had MRMP refunds due to lack of chips. My only concern was all the safety electronics working and ended up spending an… additional $10k on a Prestige due to having all safety electronics functioning. My surprise was right after signatures when I took possession of the car, I am informed that the emergency module is malfunctioning, they asked me to go back the following day to get it checked. The next day I was told they could not take the car for service because it may need a new module. I was very upset and wanted to return the car. One service manager convinced me that they were going to take care of it and I got a brand new Q5 loaner... three days later, and to my surprise, the loaner died on me in the highway. I spent over 2 hours waiting for a tow truck at 106 degrees in Dallas. Needless to say, I was really mad now, so I really insisted in returning my newly purchased Q5. My argument was, either the dealer knew the car had an electrical malfunction before selling it to me, in which case I would have not purchased; or the dealer had not inspected the car prior to selling it to me, in which case their negligence should be their problem and not mine. They refused to take the car back and their argument was that I had an attitude and tried to convince me that they wanted to help me. My "attitude" I would say was justified but they wanted me to pretty much accept their conditions. Since that conversation did not go well, I tried to cancel all after market products I had purchased... but so far with no luck. My messages are not being answered, so I will just contact VW group and complain about my $73k purchase experience. I will not purchase another vehicle from Audi Plano and, if this does not get resolved, I will never purchase another VW Group vehicle.Hi, we are deeply disappointed by your experience at Audi Plano. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Excellent Service
by Quattro on 06/08/2022I have 2 Audi vehicles and both were serviced by Audi Plano and all I can say is they take good care of the vehicle and also the customer.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Working with Andre to purchase a car
by Mmungerkemp on 06/06/2022Andre was amazing to work with. Will refer all friends and family to Andre - it was truly my best experience buying a carHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/30/2025