Audi Plano
Dealership Sales Review
My company relocated me to US and I found it very hard moving around in Texas without a car. When I walked into Audi Plano they introduced me to the Foreign Business Professional Program for the expats migrating to US. While I have all the required documents, the only document missing from my side was the SSN as I was waiting for it. Audi Plano still helped me with a tour to their inventory of vehicles matching my requirements in their warehouse and choose the one of my choice. But for the Financing purpose they still required my SSN to process the loan and advised me to reach out once I get my SSN. Luckily I got my SSN within couple of days and sent over the simple documents requested by their internal finance team, VW Leasing. The loan got approved in a single day and Audi Plano asked me to come down to their showroom, the very next day. While I was expecting to complete more paper work and additional documentation, Audi surprised me by handing over keys for my vehicle. It took few minutes to sign the e-documents and I am all set to drive my own Audi Q5 on US roads. Audi Plano also surprised me with series of followup calls for the next few days on my driving experience and feedback on my new Audi Q5. Excellent support provided by Audi Plano Team, both sales & finance. Well done with your Customer Obsession and keep up with the higher standards.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes