Customer Reviews of Audi Plano
Review type:
Awesome Sales Experience at Audi Plano!
Excellent Service
by SProulx on 03/07/2023They always provide excellent service. They treat customers like family. They explain exactly what was done on your vehicle. Honestly they go above and beyond.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Wonderful Service
by Kristing on 03/03/2023James was very friendly and knowledgeable. He went above and beyond to help me.Hello Kristing, we're so glad that we were able to go above and beyond your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service with Terry Black is always excellent!
by Ashley Swift on 02/23/2023Terry Black took care of me in service and was by far the best experience I have had anywhere. Always communicated with me on every step and I would recommend him to anyone. Keep up the good work! I appreciate you!Hi Ashley, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Audi Plano and we hope to be of service again in the future.
Disregard for safety of customers!
by Fromdal on 02/16/2023Took my car in for routine check up to Audi Plano late last year. My service advisor informed me of the issues and I had them repair it. When I picked up my car I noticed that my airbag light was on as I was driving out the parking lot. I… immediately called my service advisor and left a VM. I called again and he advised me to bring it back it. I took it in the next week and they advised me that it is due to faulty passenger seat belt and it would cost $1200. I advised him that whatever happened it happened while it was at the dealership. Not only were they not going to take care of an issue that happened on their clock, but they were going to charge me $200 for diagnostics. Service director was involved and he pulled an excuse that that the car was in an accident two years ago and it could be the cause, which I totally disagree. I will not trust my vehicle with this dealership anymore. I advised them of the repercussion of safety liability and yet no one cared! Very poor customer service and more importantly disregard for your safety! Be very cautious about this dealership!Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 249-0905 to discuss what we can do to help.
Great Service
by Tristan1567 on 02/14/2023Went in for new tires and alignment, and my service provider was very helpful and knowledgeable about what was going on with the car. He kept in constant contact with me, and the video walk-around and recommendations were great. I will be… bringing my car here from now on.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Etron GT RS Software update
by Edmunds on 02/14/2023Excellent attention, loaner car was ready and service was provided in much less of the anticipated time (7 days expected, delivered in 5 days)Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Super great service experience
by Evrenevren on 02/13/2023Everything went smoothly at Audi of Plano . My service advisor Randy was above and beyond. From the time i dropped off my vehicle, his meticulously noting down every word I said about my vehicle. This helped with the diagnosis of the… vehicle's problem. He did several follow up texts with me toinform me on the status. Overall, Randy and Audi of Plano made my experience very satisfactory.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Courteous and Attentive to Our Needs
by Daniel B on 02/06/2023We left the dealership with the car our family agreed would satisfy all of us! Our salesman, Mr. Podea, did confirm our decision and proceed to expedite the paperwork through with care and attention to details. Document signing was done in… short order and details of it were disclosed in its entirety. All in all, Audi Plano has demonstrated to us in the last 6 years we’ve been doing business, that dedication, courtesy and attention to us, it is not just their philosophy, but their heartfelt practice as well! Thanks to all!!!Hi, we are so happy to read such a great review about Audi Plano! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Audi - No Other
by Intrepid on 02/05/2023My sales experience at Audi Plano was exemplary. It is my third new car purchase from Audi Plano, with the same sales team! How remarkable! They know me and my family, each of us being the customer. Audi Plano is so much more than a car… company. We are Audi for life!Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Audi Plano. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Oil leak repair
by Drew1541 on 02/03/2023I had an oil leak from a gasket in my Audi A3. Terry Black took great care of me from start to finish, got me in a loaner and had my car back to me in less than 2 weeks. Highly recommended!Hello, we are pleased to hear you had such a positive experience with us, As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Audi Plano - Exceptional Customer Service
by Prof. Phill on 02/02/2023I’ve purchased several cars over the last few years, and the service I received from the salesman (Ryland Gibson) to the finance department (Steven Massey) was hands down the BEST experience I have had. If you are looking to purchase or… lease a vehicle, Audi Plano is the place to go!Hello, we're happy you found our staff to be so supportive during your experience here at Audi Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Q5 purchase
by EStuart on 02/01/2023Good experience, low pressure, quickHi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
So helpful and enjoyable!!
by Ashley on 01/24/2023Tracy was awesome! So grateful to have bought my Audi through him. He taught me all about my new car and was so knowledgeable.Hi Ashley, we're happy you found our staff to be so supportive during your experience here at Audi Plano. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bryan at Audi Plano
by michelle on 01/24/2023Bryan my service representative is excellent at his job. He took the time to explain what needed to be done to my car. He was also up front in explaining that it may take longer to return my car because of a blacklog the mechanics were… dealing with.Hi Michelle, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Experience that goes miles along with you
by mukulkapoor on 01/23/2023Buying a new car is definitely an experience that buyer wants to enjoy. Not everyone knows what they need and thats where the service, professionalism and customer centric attitude comes into play. Try buying a car from a luxury preowned… dealership in Plano Vs buying from Audi Plano and you will know what I am talking about. They made it such a smooth sail for me and closed everything in a day's time. Not only pre purchase, I have been constantly been asked if anything is required post sale which is absolutely great and shows their dedication towards customer. Talk to Emari Henry for your next purchase there, I bought my new car from Audi Plano and am extremely satisfied with the level of professionalism, attention to detail so much so that I am buying my second family car from them.Hi Mukulkapoor, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Best experience ever!!!!
by Lara Johnson on 01/20/2023Thank you Tracy for spending so much time with us to help us decide on a new Audi to add to our family. You treated us like family and we are customers for life!Hi Lara, thank you for your kind review; we are happy to pass along your comments to Tracy here at Audi Plano! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
First Time Buyer
by Nornelas90 on 01/19/2023Andre Miller with Audi of Plano made my first time purchase of a vehicle such a great experience. He was attentive, knowledgeable, and extremely patient with me as I was a first time buyer. He made me feel comfortable and never pressured me… into anything, which I truly appreciated. I am glad I was able to work with him to purchase my new vehicle. I would definitely love to work with him again, and would recommend to anyone looking to purchase a new vehicle.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! Feel free to stop by if you ever need any more help.
Great experience
by Richard M on 01/16/2023Great experience. Quick and easy. Omar answered all of my questions and got me into the car I wanted.Hi Richard, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bryan was amazing!
by FarrahZarg on 01/09/2023I was greeted with a smile and the entire experience from start to finish was seamless and easy. I have a newborn at home and Bryan made sure I had a ride to take me home and pick me up while I waited for my car to be completed. Within only… two hours my vehicle was ready to be picked up. Very thankful for caring team members like Bryan!Hi Farrahzarg, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service Appointment
by brandontucke on 01/03/2023Michael Ruled!!! Worked me through the impending work that is going to be needed on my vehicle and navigated me through the process using my extended warranty!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Yvette Sardina Terrazas
by Pat Kline on 01/03/2023I had a very nice experience with her. She was knowledgeable and helpful in connecting me to the right people in a timely manner. She answered all my questions. I enjoyed the time I spent at the dealership. Thank you.Hi Pat, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/30/2025