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Audi Plano


5930 W Plano Pkwy, Plano, TX 75093 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (33) No (8)
Service Rating
Recommend:
Yes (37) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Disregard for safety of customers!
Written by Fromdal on 02/16/2023

Took my car in for routine check up to Audi Plano late last year. My service advisor informed me of the issues and I had them repair it. When I picked up my car I noticed that my airbag light was on as I was driving out the parking lot. I immediately called my service advisor and left a VM. I called again and he advised me to bring it back it. I took it in the next week and they advised me that it is due to faulty passenger seat belt and it would cost $1200. I advised him that whatever happened it happened while it was at the dealership. Not only were they not going to take care of an issue that happened on their clock, but they were going to charge me $200 for diagnostics. Service director was involved and he pulled an excuse that that the car was in an accident two years ago and it could be the cause, which I totally disagree. I will not trust my vehicle with this dealership anymore. I advised them of the repercussion of safety liability and yet no one cared! Very poor customer service and more importantly disregard for your safety! Be very cautious about this dealership!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Lily Veronica on 02/17/2023
Dealer Response
Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (972) 249-0905 to discuss what we can do to help.
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