EchoPark Automotive San Antonio (New Braunfels)
Customer Reviews of EchoPark Automotive San Antonio (New Braunfels)
Review type:
Recommend
Recommend
by Shawn B on 05/02/2025We purchased a 2024 Nissan after visiting 2 Echo Park locations. Smooth experience, cars were well maintained and we got a good deal. Would purchase from there again.Thank you for taking the time to let us know how we did. We hope you have a great day!
Super cool staff and get what your car is worth
by Chad c on 04/12/2025The staff came off super cool and their hospitality reached beyond. Tristian and Kobe were phenomenal people to work with . Got 5k more for my trade in then another dealer. Come here you will be happy they actually honor the online trade… offer not like all other give you thousands under once your thereWe appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Experience At EchoPark New Braunfels
by DreTayMo on 03/31/2025First contact was with Lincoln Perez. Lincoln was great to work with. However, the finance department was a bit confusing but eventually turned out great.This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark Automotive, and we hope to see you (or your friends and family) in the future.
Great experience!
by Mason090 on 03/28/2025Came in just to take a look around was greeted immediately by Tristan who explained the process. We went to the lot and looked around, finding one we wanted to test drive. Went back inside and were immediately set up for the drive. When we… came back we had decided we wanted to pursue it further. Tristan made sure to explain every step of the process, not leaving us behind in confusion. Overall, our experience was amazing and highly recommend going to see Tristan to buy your new car!!Thank you so much for your kind words! We're thrilled to hear that you had a 5-star experience with us. Congratulations on your new vehicle! We wish you many happy miles ahead, and we’re here for anything you need on your journey. Safe travels and enjoy the ride!
Where to start
by Cmarinojr on 03/11/2025This was a bad experience from the get go. First they would not take RBFCU financing then once I got a company they would take they told me the car had been sold to someone else even though I had an appointment to purchase and was told it… was on hold. Then 2 days later I get a call saying the deal fell through. I went in to purchase on Monday night. When I drove off the rear taillight was out so had to go back and get that fixed then there is a dent in the rear quarter panel that I was told it was fixed as good as it can be even though it was not a good job. They said for vehicle over 80k miles they use a different process to fix them. Needless to say now I have to take it to a body shop myself to try and get it repaired which will be more money. Then I go through the car wash and water starts pouring through the front windshield. So i am waiting on someone to come and fix that. With there 250 mile return policy it makes it hard to get a good idea of all the issues in that time. These are just issues that have came up in the first week. I am scared to think what I have to look forward too. Buyer beware if you buy from this company.We regret to hear that you had a negative experience with us, we would appreciate the chance to turn your experience around. Please reach out to us at 210-951-3817 so we can address this situation directly. Thank you and have a great day.
Best dealership!
by Destiny on 03/11/2025This is by far the best dealership I went too. I visited multiple all through out SA & new braunfels and every single one was a drag until I went to echo park! Evan made the experience much more enjoyable and smooth sailing like it should… be! Thanks to him, I FINALLY found the car for me. 10/10 experience, definitely ask for Evan!Thank you so much for your kind words! We're thrilled to hear that you had a 5-star experience with us. Congratulations on your new vehicle! We wish you many happy miles ahead, and we’re here for anything you need on your journey. Safe travels and enjoy the ride!
Extremely Satisfied Customer
by Satisfied Beyond Belief on 03/07/2025You need a car - Echo Park New Braunfels is your place! Want an awesome salesman - ask for Lincoln Perez. Attentive and great communicator. From the moment I received a callback from him after my internet request , until I was given the… approval for my car he was there every step of the way. Lincoln was knowledgeable and got the answers to the multiple questions that I had. Hands down - BEST EXPERIENCE BUYING A CAR EVER !!!! AND IVE BOUGHT 6 in my 42 years of life. Don't waste your time looking elsewhere, this place will have the best price and the best service for you. The environment is also very quaint. They do no pressure you to buy anything and are extremely transparent with everything.We truly appreciate your kind words and the time you took to share your experience! We’re overjoyed to have been a part of your car-buying journey. Here’s to many safe and enjoyable miles on the road ahead!
Great Car buying experience
by Clay King on 02/24/2025Stefani Hidalgo did a wonderful job. She answered all my questions and help make the car buying experience quick and smooth. I will definitely come back to Echo Park New Braunfels.Thank you for your amazing review! We’re on a mission to be the #1 choice for used car buyers in New Braunfels, and your satisfaction is proof that we’re on the right track. Congratulations on your purchase, and may your new ride take open the road to adventure for miles to come.
Mazda3 Carbon Edition
by Gabe Ochoa on 02/14/2025EchoPark provided an easy purchase. I found the car my son wanted and got a good interest rate.Thank you for taking the time to let us know how we did. We hope you have a great day!
Very happy with our experience!
by Bobbi B. on 02/05/2025updated 02/12/2025It was a pleasure working with Jason at Echopark in New Braunfels, Texas, to assist with our daughter's first car purchase. The entire process, from arrival to departure, was smooth and straightforward. Thank you!Thank you for sharing your experience! We’re delighted that we could provide you with exceptional service and help you find the perfect vehicle. We hope your new ride brings you joy mile after mile. Don’t hesitate to reach out if you need anything in the future. Happy driving!
Stephanie is great
by Jmey on 01/04/2025updated 01/13/2025I appreciated Stephanie’s patience and thoroughness with my wife and I, and with alol of our questions. There was no pressure, no double talk. Just clear information. I like to cut to the chase on my questions, and Stephanie was more than… happy to oblige. She seemed to understand our concerns and meet us on them where she could. Painless experience. Thank you!We’re so excited to hear that you had such a great experience with us! Thank you for choosing EchoPark and taking the time to leave a review. We hope your new vehicle takes you on countless adventures and brings you nothing but great memories. Wishing you safe and happy travels!
⭐️⭐️⭐️⭐️⭐️
by Nobs345 on 01/03/2025updated 01/09/2025⭐⭐⭐⭐⭐ Fantastic Experience with Lincoln! I cannot say enough good things about my experience with Lincoln at EchoPark Automotive! From the moment I walked in, he made me feel welcomed and at ease. Unlike other dealerships where you feel… pressured, truly listened to what I was looking for and worked very hard to find the perfect car that matched my needs and budget. Lincoln was knowledgeable, patient, and transparent throughout the entire process. He took the time to explain every feature of the car, answered all my questions, and never once made me feel rushed. What stood out the most was his genuine care—he wasn’t just trying to sell me a car but wanted to ensure I was completely happy with my choice. Thanks to him, I drove off the lot in a great car feeling confident and satisfied. If you’re in the market for a new or used vehicle, I highly recommend reaching out to Lincoln at EchoPark Automotive in New Braunfels. You won’t regret it!We’re overjoyed to hear about your 5-star experience! Our goal is to lead New Braunfels in customer satisfaction, and reviews like yours inspire us to keep pushing forward. We hope your new car brings you endless smiles and adventures. Thank you for being part of our journey to #1!
New Braunsfels location is not good
by Disgruntled on 12/22/2024I would not recommend EchoPark in New Braunsfels. I never met the man who facilitated the purchase of the car. It's unfortunate that one bad salesman can ruin the buyer's experience purchasing a car but my salesman gave me the creeps. His… communication was sporadic. I'm not sure how their text messaging platform works but sometimes he would respond and other times not. They give priority and pressure to use only their financing and to purchase their service agreements. Why the pressure? My salesman told me I could not buy the vehicle without using their network of lenders which is total BS and my main complaint. When I arrived to get the vehicle it hadn't been washed. The interior was dirty. On my way home I noticed there was a crack in the windshield! I paid $60K for a car and it's dirty? that's how I was treated. When I showed up with the cashiers check for the majority of the car, neither the car nor the paperwork was ready. My salesman wasn't even present. The salesman who checked me out was as good as possible scrambling to read and know the agreements in the contract. My financing was with USAA and the contract didn't even reflect the correct amount which is a big problem. Now EchoPark actually owes me $300+. Fortunately, USAA is working out the mishap on my behalf. I have a bad taste in my mouth and I still have to go back and see if they will fix the crack in my windshield. I don't recommend the New Braunsfels location at all.We’re sorry to hear about your bad experience and appreciate you bringing this to our attention. We take negative feedback seriously and are committed to making things right. Please reach out to 210-951-3815 or 210-951-3817, we would appreciate any additional feedback you could provide. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Buyer beware. Jord L. Responded to a post I made previously. Under the auspices of appearing to help, he provided two phone numbers in his response that go straight to voicemail and are not returned. While he deceptively appears to want to help and address customer concerns, neither EchoPark in New Braunfels or Jord specifically are helpful. It's been over 2 weeks and no one has responded to me about repairing my cracked windshield that was there the day I drove off the lot and now my check engine light for oil is on! When we went to pick up my car, my husband insisted the purchase a new panel for the back of the car. Had he not and had they not agreed, they would have sold me the car without a screwdriver needed to change a flat tire! Can you imagine that? Also, Jord knew the amount of the vehicle I was financing with USAA, And he had the paperwork reflect a smaller and different amount. USAA called to tell me the problem. EchoPark should have known the amount must reflect the exact loan amount. Fortunately USAA is handling the discrepancy for me as they owe us about $300. Why did they do this? They knew the exact amount of cash I was bringing to the closing. This occurred because he quit replying to my emails and texts. I regrettably returnee the vehicle on Friday. But I never should have bought the vehicle. When you show up to a closing with a 5 digit $& cashier check and a business is not ready with a contract and paperwork to complete the purchase, walk away and you have to wait almost 2 hours only to find your new car hasn't been detailed and they are scrambling to do so, trust your gut feeling. Walk away. They'll be another vehicle for you elsewhere. These people are bad news. How does it get more agregious than this? Well I drove the car for about 2 weeks. You have to return it in 7 days. Now is owe them about $3K to cover tax, title and licensing. That's how.
car buying experience
by rlongoria on 11/04/2024updated 11/21/2024i couldnt have asked for a better salesman at Echo Park New Braunfels than Evan Green. He went above and beyond to make sure all my questions were answered and that i got the best deal i possibly could..there was no pressure to buy and made… the buying experience easy going.. couldnt ask more..Thank you for your wonderful review! We’re thrilled that you had a 5-star experience with us. Our goal is to be the #1 used-car-buying experience in every market we serve, and feedback like yours helps us get there. Enjoy your new vehicle, and may it take you on countless amazing journeys!
Sales
by Ryri917 on 10/21/2024Steffani Hidalgo did a great job in helping us get into a different vehicle. I would recommend her to any out there looking for a low stress car deal.Thank you for your kind words! Our team is dedicated to providing excellent service and we are so glad Steffani was able to make your car buying experience stress-free. We appreciate your recommendation to others. Happy driving! 🚗
Thank you for your kind words! Our team is dedicated to providing excellent service and we are so glad Steffani was able to make your car buying experience stress-free. We appreciate your recommendation to others. Happy driving! 🚗
Very good service
by Jaron Martinez on 09/07/2024Got a very good deal on a nice truck Thanks to Jason! Very freindly environment and very impressive customer service! I enjoyed my time here!Thank you for your kind words! We’re glad you’re happy with our guest experience and we hope you have a great day.
Not a honest dealership
by Customer on 08/26/2024Was told from the sales person that the Appearance Protection Product of $699 is required to have with the purchase, It's a total lie! Also, the car was not washed/cleaned when picked it up, and dusty all over interior.We appreciate your honest feedback. Our goal is to continuously improve, and your comments help us identify areas where we can make adjustments to better meet our customers’ expectations.
Happy driver
by CherieWalters on 08/16/2024updated 08/23/2024Very nice and informative, friendly and thoughtful.Thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
2015 Chevy Silverado
by Jason rodz on 08/15/2024They got everything I ask for without hesitation starting from the vehicle to the down payment and the monthly payments. They will work with you and you have to be mindful that they will do everything they can to get you into a vehicle all… you have to do is be patient. They where nothing but respectful they don’t make feel like they have to sale you a vehicle because that’s all you can settle with no they made sure I got what I ask for and they delivered. Totally recommend them 10/10Hi, Jason we’re 100% devoted to making you happy, and we’re so happy to read such a great review about New Braunfels. Thank you!
Awesome Team
by DanaRay on 06/26/2024updated 07/02/2024I was pretty anxious to buy a luxury car from an independent dealer, but the process was so smooth. Our salesman, Evan was great to work with and made our experience really wonderful. The car needed new brake pads, and the service team got… us scheduled the next week to come back and they took care of it. They also noticed that another part needed to be replaced and are taking care of that as well. Connor in the service department was awesome as well. This was definitely a great experience and I would highly recommend working with EchoPark!Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive New Braunfels they made your day. Please let us know if there's anything further we can do for you, we are happy to help!
Great service with up front pricing.
by Calup H. on 06/13/2024We attempted to buy a car for my Mother online since we live 8 hours away from this dealership, but that was not an option without coming into the office. That was the only disappointing issue about the whole purchase of our new to us… Highlander. Aside from that, the sales people were knowledgeable, friendly and professional. Overall, it was a good experience.Thank you! Your review proves that our guests leave happier. We can’t wait to tell the team at New Braunfels that they made your day.
Nissan Altima
Nissan Rogue
Nissan Sentra
Thank you for taking the time to let us know how we did. We hope you have a great day!
by Jorge Linares on 05/06/2025