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EchoPark Automotive San Antonio (New Braunfels)


3191 N I-35 Frontage Rd, New Braunfels, TX 78245 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (30) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
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Written by Cmarinojr on 03/11/2025

This was a bad experience from the get go. First they would not take RBFCU financing then once I got a company they would take they told me the car had been sold to someone else even though I had an appointment to purchase and was told it was on hold. Then 2 days later I get a call saying the deal fell through. I went in to purchase on Monday night. When I drove off the rear taillight was out so had to go back and get that fixed then there is a dent in the rear quarter panel that I was told it was fixed as good as it can be even though it was not a good job. They said for vehicle over 80k miles they use a different process to fix them. Needless to say now I have to take it to a body shop myself to try and get it repaired which will be more money. Then I go through the car wash and water starts pouring through the front windshield. So i am waiting on someone to come and fix that. With there 250 mile return policy it makes it hard to get a good idea of all the issues in that time. These are just issues that have came up in the first week. I am scared to think what I have to look forward too. Buyer beware if you buy from this company.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Jorge Linares on 03/14/2025
Dealer Response
We regret to hear that you had a negative experience with us, we would appreciate the chance to turn your experience around. Please reach out to us at 210-951-3817 so we can address this situation directly. Thank you and have a great day.
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