Spikes Ford
Today 9:00 AM - 5:00 PM
Customer Reviews of Spikes Ford
Review type:
Best salesman ever
by Jaime27 on 07/07/2025
The best experience we could of asked for Agoberto Gonzales went above and beyond to meet our needs as well as the managers and finance personnel who help us get our dream truck because of this wonderful experience is the reason why I will… continue to go back to spikes ford and use Agoberto for any future purchases.
592 reviews
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Great Service
by Alfredo on 07/28/2018Great service. They took care of everything that I requested. The staff is very friendly and helpful.F250 King Ranch
by Grullateach on 07/18/2018updated 07/27/2018I am very pleased with the service Mr. M. Ramirez provided. He exceeded all expectations, but most of all listened to us, the customer. I highly recommend the dealership and their employees. I did have a great experience.Ecosport
by Gaby Pina on 07/22/2018My experience at Spikes was very good and all My questions were answered. Jam followed up with me and called me to tell me that my plates arrived.Oil Change
by texaslake on 07/19/2018Excellent vehicle service and customer service.Great Service!!
by Eduardo on 07/14/2018We had our free oil change plus more on this service day. Great customer service.Great service
by Janice N on 07/13/2018The work was done as described by the service representative. The price was quoted before the work was done and the service was fast. I have nothing but good things to say about Spikes Ford service.Service department
by Tijerina on 07/05/2018I went in to Spikes Ford in mission to get a routine oil change, and tire rotation. After receiving my vehicle I noticed that my tire pressure had not updated because previously before entering the dealership my back right tire was low and… it had updated in my digital car display because it was not recent by the service men. One the psi reading did update I noticed that now my front right tire was low meaning the guys didn’t bother checking or correcting the tire pressure in my vehicle. Very careless and disappointed that I paid for an additional service that was not fully provided. Hector in the service was very nice and had great customer service skills. Great asset to the companyMost horrible service I've ever experienced
by Mad customer on 07/04/2018If there were zero star rating, I would give spikes a zero on customer service. I had one of the worst experiences ever, not only were they 4 hrs late in picking me up because they kept forgetting to send the driver. I kept calling them… every 30 minutes to remind them that someone should have picked me up few hours ago and still would not send someone. Eventually after closing time I finally get my truck only to realize that my very unique keychain was missing from the keys and didnt even bother to explain what happened to them, clearly someone from their staff stole it. After trying to contact them for a week. I'm yet to get a hold of someone and noone has bothered to call me back after leaving messages with multiple people who keep promising I will get a call back in 30 minutes. Not to mention all the trouble Im going through regarding the vehicle I traded in, which ended up in the pound few days after I traded in and I'm going through all the legal drama because they didnt even bother to do their job and change ownership of a car I havent owned in over 4 months. Overall totally disappointed by their lack of professionalism and total disregard for their customers.Awesome Job
by Satisfied on 07/02/2018My 2018 Limited was serviced. The service manager did an awesome job. Kept informed all the time. Keep up the great work.Complete happiness
by dwilliada on 06/26/2018After two years of waiting.....since the 2015 mustang was revealed.....I finally bought this beauty, a 2018 LIGHTING BLUE MUSTANG GT with the PERFORMANCE PACKAGE! As a side note, this color will not be available as a 2019 color of choice.… Well, let me start by saying that the experience of buying exactly what you want, is uncomparable. Adam, the salesman, who assisted me with my purchased was knowledgeable in the car that I was looking for and being that I wanted something particular, he didn't try to put me into a car less than what I wanted or an entirely different vehicle. Being that they didn't have the car that I wanted, Adam researched the data base and found that Spike's Ford would be receiving the car that I wanted in a few weeks if I was willing to wait. In my research I found another local Ford dealership had the same car on the lot but it was missing a few of the features I wanted. There was a dealership in Houston who had a car with EVERYTHING that I wanted, but I had to travel there to buy it. So what do you do? Buy a car that is not exactly what you want that is on the lot now, or travel 300+ miles one way to a different city to get one exactly the way you want it, or wait patiently and get the one you want without the travel time or putting unnecessary miles on your new car? Well I agreed to wait, Adam then turned me over to Juan Sanchez who finalized the numbers and we agreed on the price. Naturally, with car buying, there is always some issue with cost/price. My experience was no exception. There was an oversight in the cost of my vehicle which led me to have to speak with the sales manager, AL. AL and I could not come to an agreement on this issue, and this led to me to speak with the general manager, T.J. TIJERINA. All of this happened in the same day and after talking with T.J. , he rectified the situation where we both were satisfied. Well....a week later my car arrived and Adam called to let me know to come and take delivery of my new vehicle. I believe that no car buying experience is flawless or without some type of issue. This one was pretty close to having zero issues. If it wasn't for the minor issue of the price, I would have given Spike's Ford a 5 star rating. Besides that, I would still recommend buying at Spike's Ford. My overall experience was pleasant, fast, and without pressure. I hope that my review will help others who are looking to buy a Ford Vehicle. D.WilliamsVery nice
by desiree841 on 04/26/2018updated 05/21/2018Everyone was so helpful and friendly. Kept me updated on the search for my vehicleGreat customer service
by Krisg2703 on 04/16/2018Spikes Ford was very helpful in assisting me with my car repair. They were fast and friendly and got the job done in the amount of time they told me. They also have a very welcoming staff and energy at the dealership.Sale
by mamaya05 on 03/26/2018updated 04/05/2018Saleman was helpful in helping me choose the best vehicle that met my needs and met my price range without having to spend a whole day at the agency, like other dealerhips tend to do.2017 ford150 p/u truck
by joecervantes on 03/17/2018the staff were very courtesy and well explanatory and friendly, they made me feel very comfortable and at ease. They were very professional and knowledgeable. I will always come back to them for all my service needs.Great customer service!
by Yarytza on 03/09/2018updated 03/16/2018My experience was great! I got the car I wanted because the staff was able to work with me. I have recommended this agency to everyone. Thank you!RECENT OIL CHANGE
by lunacasper on 03/14/2018Didn't take an hour to complete and was very surprised, awesome service.Great people ! Great service!
by Robbieparts on 03/01/2018Very kind staff who accommodated to all of our needs. Not just car salesmen but human beings.First time Spikes customer, Excellent Experience!
by Amireles on 02/27/2018First time shopper at Spikes and had an excellent experience. No hassling. No time wasted. Thank you Michael Ramirez for helping me help my mom get into the perfect vehicle that met her needs with the right payment for her! Will definitely… return and refer!!!Good skilled people, horrible management skills
by techscott on 02/26/2018I've used Spikes many times for servicing my vehicles and state inspections. The staff is knowledgeable and pleasant. Unfortunately, they are a disaster organizationally. In my most recent service I needed a state inspection on a two year… old vehicle with 9000 miles on the odometer. A state inspection is a simple task and the service writer said it would take 15 minutes, tops. It took an hour. 15 minutes to "find" an inspector, 40 minutes to get the car from the parking lot into the inspection bay and 5 minutes to inspect the car. The car was moved 3 times by different employees all without communicating with the inspector where they put it. Finally, a service writer "found" the car and took it to the inspector, waited while it was inspected, and drove it back to me. There's an hour I'll never get back! So much to quick service.L Handy
by LHANDY2 on 02/18/2018Jorge Duran did an excellent job taking care of me & explaining everything. Kudos to him & Spike’s Ford for having an excellent employee.Great service!
by Martinezkn on 01/09/2018Great service, courteous staff! Will definitely recommend to friends and family.
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