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Customer Reviews of Spikes Ford

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588 reviews
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  • Edward Vasquez

    5 out of 5 starsby Spikes Ford on 12/11/2023

    I am very Happy with Spikes Ford and I highly recommend shopping there. No need to travel North Spikes Ford has what your looking for and at great prices.
  • Highly Recommend!

    5 out of 5 starsby Melissa G on 11/22/2023

    We had an amazing experience at Spikes Ford! Our salesman Eduardo “Lalo” Rodriguez made the experience easy and he was very knowledgeable. Noe De Leon in finance was very friendly and they both made us feel comfortable with our purchase.
  • Perfect

    5 out of 5 starsby punkie_josh on 11/09/2023

    I had previously gone to Bert Ogden Fiesta Chevrolet and felt so rushed and they kept pushing for me to get a car I did not want. I am so glad I decided to go back to Spikes because Lalo was able to help me out with no rush. Lalo allowed me to choose which ever vehicle I liked and provided awesome customer service. I was so surprised how fast the process was. The only thing that my vehicle is missing wifi, but I think that might be an easy fix when I take the vehicle back for window tint and to get the second key. I am so happy with my new Bronco Sport 2023.
  • Awesome

    5 out of 5 starsby Saenzfel on 11/08/2023

    Not only did they finish the work in a timely manner but the service was great too
  • Spikes Ford made it happen! Thank You!

    5 out of 5 starsby Jose Garza on 11/08/2023

    Best deal, sales persons, customer service, and financing that Spikes Ford has. They made it happen and I’m grateful for it!
  • Spikes-Great!

    5 out of 5 starsby Alex alex on 11/01/2023

    Great service! Point very punctual, and very polite.
  • Visit for F350 oil change

    5 out of 5 starsby aleflores on 10/31/2023

    I bought my tires for a Honda Pilot at Spikes and was very impressed with quality of work and also with the friendly people that assisted me on my visit at Spikes. I was especially impressed with the assistance offered by an employee named Judy. I asked about the cost of oil changes for diesel trucks and while not cheap it was reasonable and considering the quality of work very well worth it. While Judy' s name is the only one that came to mind the other employees were also very friendly and helpful.
  • Spikes qlane

    5 out of 5 starsby Mariojoel on 10/30/2023

    The experience I had at the Dealership was awesome. From the minute I went in I was greeted and welcomed. Thanks the Judy and all her staff great job
  • Good customer service

    5 out of 5 starsby Brenda Villa on 10/21/2023

    At the beginning it was a very sour experience with Spikes. We are very satisfied with our recent purchase at Spikes and for all the help we received from manager Jorge and salesman Carlos they both were very helpful and attentive to our needs and concerns. Five star to them!
  • F. Cerda

    5 out of 5 starsby Pancho48 on 10/12/2023

    Cris was an excellent salesperson professional. All the perks that I requested were adhered to.
  • Oil Change

    5 out of 5 starsby Elizandro F. on 09/26/2023

    Pretty fast service.
  • Spikes Ford Service

    5 out of 5 starsby Redrocket on 09/25/2023

    Great attendance and accommodating
  • Treated Like Family

    5 out of 5 starsby Xaguar26 on 08/30/2023

    Spikes Ford has been the best Ford Agency I have ever dealt with and I have dealt with many new and used car agencies over the last forty years! From their service personnel to their sales agents, you can expect to be treated like royalty, above and beyond! Not only are they friendly and dependable but they become family, even offering their own personal vehicle to use while your vehicle is being serviced. Who does that? Only a top company!
  • Excellent and convenient

    5 out of 5 starsby Astrodude on 08/22/2023

    Had my oil changed at home in my driveway by a very capable young man… it’s my new go to way to get oil changes… beats waiting at the dealership.. same quality service that allows me to wait in the comfort of my home.
  • Maintenance

    4 out of 5 starsby Mormomi on 08/08/2023

    More careful doing work on vehicles make sure to deliver it with no spots on it.
  • Underwhelming service center

    3 out of 5 starsby Dh3833985 on 08/09/2023

    I had to take in my new vehicle for service and a one day job turned to a two week job. The issue isn’t the time it took or the fact that I was without a vehicle. The issue is that their service adviser and manager had zero communication. I was calling about once a day to get any updates and kept getting told the adviser would call me back. They then told they would escalate the issue since the adviser hadn’t called me. The manager never called back. I finally decided to swing by in person to get the update. The person at the counter (not the adviser) was able to tell me they had to order a part and it would be a couple of days before it came in. I don’t know why this same person that provided the update and had answered my calls was not able to give me an update over the phone. Unfortunately I’m not the only going through this. Someone else at work had this issue the previous month. Unfortunately I think this a company wide issue. It’s a reflection of the service manager or the TJ GM. They should spend sometime evaluating their processes.
  • Car owner

    5 out of 5 starsby Maria Ibanez on 08/03/2023

    I was elated that they brought the car to my house. I was most impressed with Esperanza and Emily who not only satisfied my concerns but gave me the date that was appropriate with a friendly, courteous and professional matter. Very please although at first I was not these two people made up for them.
  • Dealership Experience

    5 out of 5 starsby Yalvarez on 07/28/2023

    Right from the start it was a welcoming experience, Pedro really helped us out. He was very polite and professional. Would highly recommend Spikes Ford.
  • Compra

    5 out of 5 starsby YesicaGom on 07/28/2023

    Muy satisfecha con el trato que recibi ..se contestaron todas mis preguntas y se me explico bien todo lo relacionado con las garantias y el contrato de compra.
  • Owner

    5 out of 5 starsby IconicBarber on 07/24/2023

    Very professional, down to the point,
  • excellent

    5 out of 5 starsby noneone on 07/18/2023

    prompt work and nice to tending customers

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