Spikes Ford
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Customer Reviews of Spikes Ford
Review type:
Great experience!!
by Jlopezz51 on 02/25/2025
Our salesman Ricardo Garcia was very helpful and friendly! Armando in finance was awesome to us as well.
I recommend Hiram Montero from spike ford. Hiram Montero did an excellent job helping me out. Everything went well he got me in a Ram 2024 the same day just as he promised. I've have had no issue with the Ram as of yet. If you want a smooth transition into a new vehicle call and ask for Hiram Montero.
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Helpful staff
by Jake L. on 07/19/2023Replaced parts and returned my truck in a one day turnaround, very happy!Excellent Service
by Charles on 07/07/2023Amanda greeted me with a warm welcoming attitude. She helped to make my experience trouble free.F150 2022
by Opowes001 on 06/21/2023Fast Courteous KnowledgeableOil change and tire rotation
by Customer GB on 05/27/2023An appointment was made. I was seen on time and the services rendered were completed in a timely manner.Oil Change
by Elvaleal on 05/23/2023Took in my truck for a routine oil change, and despite that there were several ahead of me it didn't take too long. They kept my appointment and was out within an hour and a half. They were very courteous and friendly!Great Experience
by papalacios08 on 05/12/2023I had the best experience at Spikes Ford! Ago González really listened to what I wanted and needed and he made it happen. I’m so happy with my purchase and service.Azure Gray Metallic F-150
by FordOwner on 05/06/2023Michael helped us choose the perfect hybrid F-150! We love everything about it. Michael showed us all of the new features, including the huge touch screen, Apple Car Play, and how to use the points & Ford Pass app. Ford helps us live our… best life!Expedition
by joejoe77 on 04/28/2023At first it seemed like there was going to be a problem with me getting my vehicle fix. Tito and i had a discussion about what was going on and told me my insurance did not cover the repairs and he than proceeded to give me a phone number… to Human Resources for Ford Motor Company. The problem got corrected with home office and my vehicle got fixed.Service at Spikes Ford, Mission, Tx. On my F250 diesel
by Ronnie W. on 04/25/2023They are the greatest. Pete, my service contact, really took care of things for me. Everything completed as scheduled. They took me home and came to pick me up when the service was completed. I’d recommend Spikes Ford to everyone.Top Notch Professionalism
by Ben Flores on 04/21/2023Dianna and the crew at Spikes Ford Mission gave us excellent customer service. I'd recommend them to anyone needing service or maintenance on their Ford.Highly recommended value service
by jmad2785 on 04/14/2023Great service along the way salesman’s Oscar Diaz helped me with all my questions and concerns. Happy with our Bronco Sport purchase. :)King ranch 250
by Sindo f 250 on 03/27/2023Me solucionaron mi problema en menos de 2 horas Muy buen trabajo al Tecnico y al departamento de servicio , para mi era muy importante porque estaba en viaje desde Florida y la puerta no cerraba Gracias team Ford !!!!!!!2023 Ford Tremor
by FPancho1 on 03/16/2023I had a no hassle experience at Spikes Ford on the purchase of my new 2023 Ford F-150 Tremor. Melissa and Oswaldo were very helpful in answering all my questions and guiding me through the purchasing process.Wonderful service
by Sergio S on 03/11/2023Very friendly and service was amazing! No waste of time, they will help you right away and understand the customer.Spikes has great service!
by Mvjjjmjg6 on 03/04/2023Quick and easy buying process! Friendly service without being pushy!Ford Explorer St
by Lalo reues on 02/28/2023Outstanding service! I was able to purchase my vehicle at MRSP! With no hassle.Excellent attention
by Jose Flores on 02/24/2023Excellent attention from the salesman Jesús and excellent service from the sales managerThe works
by Spike@960 on 02/23/2023Good and fast service, Amanda was very helpful.Truck purchase
by Rene Alanis on 02/19/2023I had the best service from the salesman Ago at spikes ford they were very kind when dealing with the purchase of my truck and my previous purchases. I recommend them.Spikes ford
by Danrmz1 on 02/15/2023Everything was completed to my expectations. Thank you Amanda for your excellent service.Worst experience ever
by C Pulido on 02/10/2023No stars from me for Spikes Ford, had the worst experience buying a 2023 Platinum Expedition Max. I first contacted salesman Carlos De León on Thursday February 2, 2023 at approximately 1:12 pm and advised him that we were interested in a… 2023 Platinum Expedition that their website showed they had, he called me back and advised that in fact the vehicle in question was available. After negotiating a final price for the vehicle, I advised Mr. De León that I would finance the purchase through my bank and would get him a check for the amount agreed, and made it clear to him and his “boss” that it would NOT be a cashiers check but a blank check from my bank not to exceed the amount that we had agreed on. On Saturday February 4, 2023 my wife and I met Mr. De León at approximately 10:00 am at Spikes Ford, and we test drove the vehicle and agreed to purchase the vehicle as soon as the check (Not a cashier’s check) would arrive in the mail. The check arrived on Sunday February 5, 2023 via FED EX, I texted Mr. De León and advised him that the check had arrived, he asked me to send him a picture of my wife’s and my driver’s license, and to also send him a picture of the NON CASHIER’s CHECK so that he could have everything ready for us for our scheduled purchase and pickup of the vehicle on Monday February 6, 2023 at approximately 11:00 am. We arrived at Spikes Ford at approximately 11:00 am on Monday February 6, 2023 and when Cesar Benavides in finance, called us in to his office to purchase the vehicle, the first words out of his mouth were “ I understand you have a CASHIERS CHECK!” I responded “No, that’s incorrect, I made it clear to Mr. Carlos De León and he made it clear to his boss that it was NOT a cashier’s check” he then said, “ Well, we don’t accept these types of checks. I then said “ so you are not accepting this check, after I was advised by Mr. De León that this type of check, a non cashier’s check, would be acceptable and perfectly fine to make the purchase?” Mr. Benavides responded “ That’s correct, we are NOT accepting this check!” At that point my wife and I could not believe this was happening, Carlos De León, Cesar Benavides and another person in finance who’s name I can’t remember desperately, unprofessionally and disgustingly attempted to coerce my wife and I to apply for credit through them and then possibly refinance! My wife and I were in awe and appalled at what was happening. When I finally told them that we were taking our check somewhere else, the man who’s name I can’t remember suddenly appeared humanlike again and said “ Okay Okay, let me see what I can do, I’ll go talk to my boss!” When he returned from talking to his “boss” he said “Okay, we’ll accept the check but your vehicle will not get registered until we get paid!” If it wasn’t for the fact that we were already there, we would have walked away and would have never looked back. I asked him what he meant by that and he said that because of previous bad experiences with that type of transaction, that our vehicle wouldn’t get registered until they got paid! Their unprofessional and repulsive behavior was unwelcome and intimidating. My wife and I have purchased a total of five new vehicles from Spikes Ford throughout the years, with this one being the only one where we got our own financing. We will never, ever again do business with Spikes Ford, this intimidating, awful and predatory like behavior by these individuals is sure an eye opener, and goes to show you how they could care less about their customers. Let this be a WARNING and a HEADS UP to all you looking to purchase a vehicle where you happen to have your own financing, I hope that no one has to go through what my wife and I went through. Still in disbelief, CP
Ford Explorer
Ford F-150
Ford F-250 Super Duty
Ford Mustang
About our dealership
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Roman Brooks on 02/26/2025