Spikes Ford

I had to take in my new vehicle for service and a one day job turned to a two week job. The issue isn’t the time it took or the fact that I was without a vehicle. The issue is that their service adviser and manager had zero communication. I was calling about once a day to get any updates and kept getting told the adviser would call me back. They then told they would escalate the issue since the adviser hadn’t called me. The manager never called back. I finally decided to swing by in person to get the update. The person at the counter (not the adviser) was able to tell me they had to order a part and it would be a couple of days before it came in. I don’t know why this same person that provided the update and had answered my calls was not able to give me an update over the phone. Unfortunately I’m not the only going through this. Someone else at work had this issue the previous month. Unfortunately I think this a company wide issue. It’s a reflection of the service manager or the TJ GM. They should spend sometime evaluating their processes.