McKinney Buick GMC
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Customer Reviews of McKinney Buick GMC
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Absolutely phenomenal experience at McKinney Buick GMC, all thanks to Derek
by Jdbutts on 02/27/2025
Absolutely phenomenal experience at McKinney Buick GMC, all thanks to Derek! From the moment I walked in, he made the entire car-buying process seamless, stress-free, and enjoyable.
Derek’s professionalism, knowledge, and genuine care for… his customers are unmatched. He took the time to understand exactly what I was looking for and made sure I got the best deal possible. There was never any pressure—just honest guidance and top-tier customer service. He went above and beyond to ensure every detail was taken care of, making this the best car-buying experience I have ever had.
If you’re in the market for a vehicle, do yourself a favor and ask for Derek. You won’t be disappointed! I cannot recommend him enough and will definitely be sending friends and family his way. Thank you, Derek, for setting the gold standard in customer service!
196 reviews
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Excellent service delivered
by Cindy on 04/25/2019Mike was great in getting my service scheduled and performed and recommending what would be best to schedule separately. Service was performed in a timely manner and wait area was clean & comfortable.Total Excellence!
by Lloydelle on 04/23/2019I love working with the people in the service department of McKinney Buick; they take exceptional care of my 2nd Denali - especially my service rep, Justin!Service Man: Kenny
by McDonald on 04/21/2019All fine - All service needs were met.Service Review
by Tod on 04/12/2019updated 04/18/2019Excellent, above expectationsGreat Dealership, Great Car!
by CCMEYER on 04/17/2019The Buick Encore is a great vehicle and the McKinney Buick GMC Dealership is the right place to call home for my first new car purchase.Excellent Service
by David on 04/08/2019In and out with work completed in a timely manner. I'm impressed with this dealership!Hello, we're glad to hear you enjoyed your visit. We sincerely value your business and look forward to your next visit!
Great experience
by Rancherswife on 03/27/2019Read all the details listed on the website listing and make sure you get what you think your gettingGreat Service Dept.
by Kathie on 03/23/2019I have worked with the Service Dept. several times over the 3 years I have owned my Buick and they have always been excellent to work with me whether it be maintenance or body work.The BEST Car Buying Experience!
by Emily on 03/17/2019I just need to take a moment to brag about the incredible staff at McKinney Buick GMC! I began searching for a new vehicle when my 2011 Dodge Nitro decided to take its wiring issues and multiply them. What started as the clock losing… time the day I bought the car in 2012 became a whole range of wiring problems including the horn randomly honking & the hazards running periodically while the engine was off. Last week was the icing on the cake because the battery was being drained overnight while the car sat on my driveway. I got online and started hunting. I drove a GMC Terrain as a rental a couple of years ago and I only remembered how comfortable every one of those 2,057.1 miles were that I drove. I came to realize that there weren’t many used GMC options which told me without question that they are a vehicle make people keep. I wanted to be one of those people who loved their car so much they couldn’t imagine driving anything else! You guys, I stumbled across the team at McKinney Buick GMC only to realize I’d liked their Facebook page a year ago when I’d read their reviews then. - Derrick Bofferding (sales), Josh Lewis (finance manager), and all of the unsung heroes who worked with my less than stellar credit score not only made me feel like I was a part of the family, but they treated me with respect. I didn’t feel at all like I was being given a sales pitch. I felt like their entire team understood my frustration with my inability to be free to get up and go as I please. Their team went out of their way to stay late and cater to my questions. - I cannot say enough positive about them! Perhaps the greatest evidence I have of the way I was treated was the fact that I reached out willingly to give Derrick a hug as we left. Both my mom & my brother’s jaws were about on the ground. Because I don’t do hugs, I don’t do people in my personal space. But these guys went out of their way to make me feel welcomed and comfortable throughout the entire process, from the time my initial inquiry hit their system to the moment I drove out of the parking lot. And for that, they’ll never truly understand the impact they’ve had on me. I am beyond happy with my purchase and will be back to McKinney Buick GMC for years to come as they have certainly exceeded my expectations and have earned a client for life!Retired
by PaulFarnan on 03/09/2019McKinney Buick GMC customer service was excellent. They truly make you feel that your car is very important to them. Comfortable setting, great coffee and just the right amount of breakfast food. Could not ask for more.Top Service
by M.Smith on 03/06/2019Had to have some regular maintenance and some overdue maintenance. Work was done in a timely fashion, done correctly, and at a fair price. No complaints whatsoever.Repairs
by James on 03/02/2019After a short delay in getting parts. All went as agreed.Matt canyon
by Mattcanyon on 02/27/2019Such a great service experience! Recommended to anyone looking for quality service and friendly employees.Bought a car
by Linda on 02/26/2019Clarence at GMC McKinney is the best salesman ever. I keep going back to him. And telling friends to ask for him. No pressure on you.. Tell him what you want and he tries his best to.find it for you.. I have bought a car or truck everytime… I have gone in looking.Excellent
by 2019Terrainservice. on 02/19/2019McKinney Buick GMC service department always goes above and beyond to ensure satisfaction. Should a problem arise they always strive to correct.Great Service
by Dannel on 02/16/2019My first visit to this dealership & I was very pleased with the service. I was greeted right away from friendly employees. I needed an oil change & to have my security shade installed. The waiting room with very comfortable & each… employee walking by greeted the customers. This level of customer service is rare these days. When my car was ready I was pleased to know that the security shade was installed at no charge. You've just earned my future business & when I'm ready for a new car, I will definitely come to McKinney Buick GMC. I've worked over 40 years in customer service & I know what it takes keep a customer happy, McKinney Buick & GMC knows how to treat customers & future buyers.Very satisfied with the service
by Choudhury on 02/09/2019Service adviser was very courteous, respectful, knowledgeable, attention to details. He's focused on my my needs and made sure I am happy with the service.Miss
by Marilyn on 01/28/2019updated 02/04/2019I had a very nice experience. They were caring and concern about my misfortune. Since I just bought the car the price paid for service was more than fair, and thank you very much.Great experience!!!!
by Amazing... on 01/31/2019Danyail Sanders was amazing!!!!! Look for her!!! Very professional and helpful!EXCELLENT!!
by Swilliams on 01/23/2019updated 01/30/2019They got me in and out QUICKLY on a Saturday with no appointment!!
About our dealership
As your premier dealer, we would like to welcome you! We assist our Dallas area Buick and GMC customers looking for a car dealership in their neighborhood. That includes Plano and Lewisville car buyers too! Whether Dallas, TX customers are researching new GMC SUVs, used trucks or Buick cars, and are ready to buy, or are looking for a reliable service and parts department, they will find it all here! We are your one-stop-shop for every vehicle need that you may have. We feature a fantastic selection at our dealership in McKinney, where we're proud to provide our customers, searching for an amazing deal from a Greater Dallas, TX Buick GMC source, with exactly what they want.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Thank you for your wonderful feedback! We're thrilled to hear that Derek provided you with such a phenomenal experience. We truly value your trust and are grateful for the opportunity to serve you. Derek’s commitment to excellent service is exactly what we strive for, and we're delighted to know he made your car-buying process so enjoyable. We look forward to assisting you and your friends and family in the future!
by McKinney Buick GMC on 03/03/2025