El Dorado Chevrolet
Customer Reviews of El Dorado Chevrolet
Review type:
Great service
by Aaron G on 04/22/2025Went in for an oil change and tire rotation as part of normal maintenance. My usual service advisor Stephen was on lunch but Lucas took over and got me squared away without delay. Always great service at Eldorado Motors.Great job, y'all!
by DrChesser on 03/20/2025Everything went well and was taken care of in a timely manner. Thank you!We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Great Service
by ChevyOwned on 03/19/2025I prefer the service experience - communication, expectation setting, meeting expectations, quality of work, etc. - to the "Sewell Experience" we experience with my wife's Audi. I will not purchase from Sewell again, I'll be back to El… Dorado Chevrolet when I need a new car!!!We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Warranty info missing, parts delay, spare rendered unusable.
by Frank N on 01/29/2025Vehicle sat due to backorder on water pump. That I understood. Then part was in Michigan but wouldn't be shipped until the truck was full even if I paid for it. Was told warranty was expired even though I used it six months ago. Found… the card in my own records. That saved a bunch. Since there was 80,000 on the drive belt paid for a new belt since the old one had to be taken off for the maintenance. Asked for the old belt to keep as an emergency spare. Got home and found the old belt had been cut clean through making it useless. Not my best experience.Frank, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. All Star Customer Care reviews@allstarautomotive.com
Car repair
by Holiski on 03/04/2024Time frame was terrible and extremely poor communication .Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at 972-569-0101 to discuss your concerns, as your satisfaction is of utmost importance to us. Service Manager 972-569-0101 El Dorado Motors, INC
I do not like this place
by bcanerday on 02/08/2024The service department at this place is a joke. I brought my truck in with obvious issues to be covered under warranty. I also was finally getting my heated steering wheel installed 77k miles after purchase and promise. What should have… been a simple exchange was met with vitriol from the service manager Lucas Aston. They kept my truck for two weeks and did nothing. Now I have to find somewhere else to take it to get repaired. Stay away from this place at all costs.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact the Service Manager at 972-569-0101 to discuss your concerns, as your satisfaction is of utmost importance to us.
Mechanical Sr. Tech
by Trujillo on 08/15/2023I always get GREAT service at El Dorado. My family and friends also get the great service. Stephen McAnally our service advisor is very prompt and knowledgeable in getting us the service we need and in a timely matter. Keep up the Great… work El Dorado!!Trujillo, we are so happy to read such a great review about El Dorado Motors, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.
Tandy Jenkins
by Tandy J on 04/21/2023I love this place so much I've been a customer for 12 years and recently moved from the area. Yet I come 53 miles to get all my vehicles serviced at Eldorado, and we are working on our 5th purchase from the David Perry.Tandy, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Dave should be an employee of the year
by Ivonne C on 03/01/2023He was amazing, not just with me. Is rare to see employees like him, but he was attentive, approaching customers as soon as we arrive. Employees like him make you come back. The first time I went to Ftsico, I never will be back.Ivonne, thank you so much for your positive comments about El Dorado Motors, INC.! If you have any further questions, please give us a call. We're always happy to help!
Open recall - Safety related issue
by El Dorado Chevy McKinney on 12/30/2020You are welcome for the undeserved one star, lets just imagine there is a minus in front of that rating and we are good. I experience with El Dorado Chevrolet started due to the open recall on a safety related issue with the power… steering. As this vehicle is my sons first car learning how to drive and already knowing of the open recall we decided out of an abundance of caution to take the vehicle to El Dorado Chevrolet to have this issue looked at and either fixed or ruled out. Turned out the issue was not the part covered under the open recall however it was tied to the power steering but the only way to be certain this error being displayed on the dash was not related to the open recall was to take it to the stealership to confirm, due to a safety related concern we though this was the most prudent decision. The service rep who helped us at first was affable however, once presented with the other fix (and quite frankly the fix was more than the cars worth) I politely declined. After giving it some though I reached back out to the service advisor to request they waive the diagnostic fee due to the open recall and the safety concern with this party failing and the loss of steering, the guy was not only unwilling to even discuss it but also smug. Look, at the end of the day $100.00 won't break me but it just didn't feel right that the only way I could rule out an open recall that involved a total loss of steering was to take it to the stealership. Lesson learned, the funny thing is that we will be in the market to purchase another vehicle soon however, I can assure you it will NOT be from El Dorado Chevrolet.Outstanding service, Happy customer
by ddooley1 on 04/05/2013updated 05/21/2025I have a 2004 Avalanche with 250,000 miles. The only ones to open the hood have been the folks at El Dorado. At 190,000 I had a new (not rebuilt) transmission installed and had some trouble with it just the other day. It was under warranty… and my service consultant put me in a new Tahoe to drive and they fixed mine good as new and had it back to me the next day. The entire group there is wonderful and make buying and owning a car from there a great experience.David, thank you so much for visiting El Dorado Chevrolet, we love hearing from our happy customers! Our service team is dedicated to providing the best customer service possible. We appreciate you recognizing our service consultant's effort to provide you such a "great experience." Please do let us know if you need anything at all, we look forward to seeing you again soon for your next service visit! Find us on Facebook and Twitter for exclusive offers! Best, Joe Aguilar - General Sales Manager (972) 569-0101 jaguilar@eldoradomotors.com
Superior Service
by wyndrifter on 05/15/2013updated 05/21/2025Since my first visit in 1999 to my recent visit I have always experienced Superior service at El Dorado. Nice to know that there are dealers who treat you like one of their family.Thank you for leaving such a positive review about your experience with El Dorado Chevrolet! We are thrilled that our team has been able to serve your automotive needs for such a long time. Long-lasting customer relationships are the cornerstone of a successful business, so we would like to extend our sincerest gratitude for your patronage. We look forward to seeing you again soon! Be sure to check us out on Facebook and Twitter for specials to the service department. Regards, Joe Aguilar - General Sales Manager (972) 569-0101 jaguilar@eldoradomotors.com
Excellant Customer Service
by wyndrifter on 03/07/2013updated 05/21/2025I've been dealing with El Dorado since we moved to McKinney in 1999. We have bought 3 vehicles and have all of our service work done there. I would not think of taking my vehicles anywhere else for service. Thanks to all of the staff at El… Dorado for providing excellant customer service.Thank you for taking the time to leave us your feedback, we appreciate your business. Our team works hard to ensure every customer receives the best service possible to find the best car for them. It's great to know we made this happen for you. As always, please let us know what else we can help you with, and we hope to see you again soon! For exclusive content and discounts, "like" us on Facebook and follow us on Twitter. Best, Joe Aguilar - General Sales Manager (972) 569-0101 jaguilar@eldoradomotors.com
Chevrolet Silverado 1500
Chevrolet Silverado 2500HD
Chevrolet Traverse
It's simple....it's about you....our customer.
Family owned and operated for over 60 years, our goal is to continue providing superior customer service along with transparency and relaxed atmosphere. Our strive to achieve this goal has earned us the coveted Dealer of the Year award for the last four years in a row.
Labeled as the first “Green” dealership in the U.S....El Dorado was built with the environment in mind. From skylights that illuminate the service bays to our future addition of solar panels, we are proud to reduce our carbon footprint and to be an example for other local businesses.
Come see the difference.....all roads lead to El Dorado.
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Authorized Parts Store
- English
- Spanish
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
by Sandy Karon on 04/23/2025