El Dorado Chevrolet
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Dealership Service Review
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I do not like this place
Written byon 02/08/2024
The service department at this place is a joke. I brought my truck in with obvious issues to be covered under warranty. I also was finally getting my heated steering wheel installed 77k miles after purchase and promise. What should have been a simple exchange was met with vitriol from the service manager Lucas Aston. They kept my truck for two weeks and did nothing. Now I have to find somewhere else to take it to get repaired. Stay away from this place at all costs.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Sunil Kumar Varalaxmi on 02/13/2024
Dealer Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact the Service Manager at 972-569-0101 to discuss your concerns, as your satisfaction is of utmost importance to us.
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