El Dorado Chevrolet
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Dealership Service Review
service Rating
Warranty info missing, parts delay, spare rendered unusable.
Written byon 01/29/2025
Vehicle sat due to backorder on water pump. That I understood. Then part was in Michigan but wouldn't be shipped until the truck was full even if I paid for it. Was told warranty was expired even though I used it six months ago. Found the card in my own records. That saved a bunch. Since there was 80,000 on the drive belt paid for a new belt since the old one had to be taken off for the maintenance. Asked for the old belt to keep as an emergency spare. Got home and found the old belt had been cut clean through making it useless. Not my best experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Rowan Tanner on 02/05/2025
Dealer Response
Frank, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
All Star Customer Care
reviews@allstarautomotive.com
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