Customer Reviews of Gene Messer Volkswagen
Review type:
Gene Messer VW - Kyle Hind
Great
by Mrs B on 08/31/2022Friendly and great customer service.Thanks for the great rating and review, Mrs. B!
Excellent Customer service
by Amy on 08/31/2022My first experience with VW was great! Taylor was great & updated me as I waited. Great customer service, reasonable price for service provided. I did not have an appt but was taken care of in a timely manner.Thank you for being our customer, we appreciate your kind words!
Great service
by Bob Ayres on 05/29/2020They are always nice and kind. They are knowledgeable about their products and repairs. Excellent excellent customer service from all there employees. All the employees are on top of their game. Always keeping the customer up to date on… repairs , and always work hard to make sure the customer is delighted with the whole process.Thank you, Bob, for your kind words for our staff! We thank you for your business and look forward to your next visit!
Good Service
by Notfake on 06/04/2019Benjamin, was great answered all questions we had. Kept in contact with us and kept us up to date, they made it happens for us when no other dealership could. Thanks Benjamin and Chris the finance guy was also good to us. Thank y'all! Would… highly recommend then!!!Thank you for your kind review of Benjamin and Chris! We really appreciate your business!
Best Car Buying Experience
by Jordanruiz11 on 06/04/2019My salesman Nathan at Gene Messer Volkswagen, was able to handle all my questions and concerns. Will buy from again in near future highly recommend. 5 Star experience.Thank you for your kind words for Nathan, we appreciate your business Jordan!
Oil Change
by Wittengirl56 on 05/21/2019Had my oil change done arrived at 9:40 for 10:30 appointment. Everyone was nice and polite made the wait bearable. It was over 2 hours but it was ok, so much better than experience I had last time with Gene Messer Chevrolet.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Bought 2019 Beetle
by Tlucero on 05/17/2019Joshua was my salesman's name and I would like to give him Kudos as he was most helpful and very respectful and went out of his way to make this buying experience a good one.Thank you for your kind words about Joshua. We are thrilled that they provided you with a great experience here with us!
Simple & Easy
by VW4Life on 05/16/2019It was such a pleasure to buy a car from Gene Messer VW. I really appreciated that I didn't have to hassle with bargaining and they were upfront about anything that had happened to the used car we bought. I would definitely come back to… shop here!Fantastic everything!
by Rhyton1 on 05/09/2019It was overall a very easy process. I was immediately helped when I drove up Phillip was very professional and pleasant to interact with. I loved the fact that they ran diagnostics and then told you what was wrong and let you choose what to… fix and not just fix everything and charge you. It honesty feels like driving an entirely different car.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Great customer service
by glorialeann94 on 05/04/2019I go here to get my 2008 Volkswagen Beetle serviced. They remember me every time and what needs to be worked on. Everyone is super friendly and they do fantastic work!!Thank you Gloria for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Great dealer Messer VW in Lubbock
by Texpop1192 on 05/02/2019Was looking for a late model, low mileage Jetta for our daughter. Found several, picked one, got a great deal Daughter and our grandson are thrilled. Would definately recommend. Drove from Amarillo to Lubbock to purchase car. Well… worth the drive. Staff was excellentThank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Kyle Hind is the bomb
by moethugs21 on 05/02/2019I bought my 1st car from Kyle and my car was totaled out. Not only did he help me get a second car he was worried about me. I really appreciate him for all of his hard work after my accident. He also new I could not drive long distance to… pick up my car, he had it delivered to me. Kyle went above and beyond his job. I hope that he gets a big appreciation from Gene Messer, because Kyle is a assest to GM. A big appreciation from San Antonio Texas for Kyle Hind. Thank you from the bottom of my heart.Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Bought a 2019 Tiguan from Kyle Hind
by SandraC on 05/01/2019Excellent customer service!!! Kyle was very attentive and courteous. Would recommend Kyle for friends to contact if interested in purchasing from Gene Messer VW Dealership!Thank you for your kind words for our staff, we appreciate it!
The staff at Gene Messer VW is awesome!
by The_Zunigas on 04/30/2019Very helpful, friendly, knowledgeable and understanding of what my husband and I wanted. Ask for Jeremy he's great!Thank you for your kind words for our staff, we appreciate it!
Good Service
by GavenHawk on 04/30/2019Did everything I asked for and the service was excellent. Definitely going back for my next service!Thank you Gaven for your kind words! We thank you for your business and look forward to your next visit!
Car purchase experience
by Tamenthns on 04/27/2019Best folks at Gene Messer Volkswagen. I worked with Kyle as always but everyone there is awesome from the GM Dan Deleon to the services folks . Wouldn't have it any other way. TamThank you for your kind words! We thank you for your business and look forward to your next visit!
Service
by Gofercee1062 on 04/18/2019I need a lot of work on my car and so far I've been satisfied with their workThank you for your kind words! We thank you for your business and look forward to your next visit!
Never again
by RaiderMom on 04/16/2019We walked in with financing in place, good credit and car picked out online. It took 20 days for the sea to be finalized, and no one seemed to know what the other had said or done. Horrible experienceThank you for speaking with us and allowing me to address your concerns. We truly appreciate your business and if there is ever anything we can assist you with, please feel free to reach out to us.
Great place
by Johnathan on 04/12/2019The experience was easy going and very helpful. Did not take to long and for a very good deal. Our salesman was very nice and helpful and answered any questions we had.Thank you Johnathan for your kind words! We thank you for your business and look forward to your next visit!
The car that wasn't.
by PadreRick on 04/12/2019I had an idea of what car I wanted. I had done some diligent research and was focused on two things: 1. it needed to have a manual transmission and 2. it needed to be all wheel drive. Recognizing that this was like finding the mythical… Loch Ness monster, I contacted Gene Messer VW and scheduled an appointment. Thankfully, I was able to find an amazing 2019 VW Alltrack. I absolutely love this car, it is everything I wanted and at a great price. The salesperson and the personnel were amazing, attentive and very available to my needs and to help facilitate the process of buying this car. This is the second car I have purchased from Gene Messer and both times, the experience has been a good one.Thank you Padre Rick for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Great Service
by HP00202 on 04/05/2019I took my car in and was very happy with the service I receivedThank you for your visit! Glad to hear we were able to provide you with a happy experience!
Gene Messer Volkswagen Lubbock is dedicated to providing you with an ownership experience worth raving to your friends about. That includes new models (i.e., the Jetta, Passat, Beetle, GTI and Golf, financing and everything in between, including genuine Volkswagen parts & service.
Among the many things drivers notice and appreciate about our new Volkswagen lineup, is its diversity. That said, there are a few resounding favorites, such as the Jetta, Passat, Beetle, GTI and Golf. To see what all of the fuss is about, simply drop by Gene Messer Volkswagen Lubbock and take a spin.
Rather spend a little less on a car and save a little more for retirement, a down payment, or dream vacation? We totally understand: new cars aren't for everyone. As such, we also have an expansive array of low-mileage, well-maintained used cars for hitting the roads of Lubbock, Wolfforth, Slaton and Levelland.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's wonderful to hear that Kyle made your car-buying experience easy and efficient! Recommendations like yours speak volumes about his professionalism and dedication to customer satisfaction. We're glad that you had a smooth process from the test drive to paperwork and that you were able to drive out in less than 90 minutes. Enjoy your new vehicle!
by Sara Thurston on 04/26/2024