Customer Reviews of Gene Messer Kia
Review type:
KIA Telluride 2024
Kia theft recall
by Sandi B on 08/21/2023I never received a call to let me know my car was ready. Instead I called service dept. and was told it would have to be 4-5 days because that’s how far behind they are. When I set the appt. They said we could probably go eat breakfast and… it would be ready. I am not able to leave my car anywhere for 4-5 days I work. When I got there to pickup my car they informed me that the work had been done. I don’t know if it was or not because the news stated that the recall update isn’t workingThank you for bringing this to my attention. I apologize for the lack of communication and inconvenience you experienced when getting your vehicle serviced with us. I would like an opportunity to address your concerns and to earn your business, please contact me at mbaugher@GeneMesser.com. I look forward to speaking with you. Matt Baugher, General Manager
Routine service
by StaceyS on 08/11/2023Always great. People could not be nicer, comfortable waiting area and a car wash. So grateful I have them for service.Thank you for the Five-Star review and for choosing Gene Messer Kia. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.
Customer
by Unhappy on 08/12/2023First day they said it thru a code that showed a recall in the engine. They said another test would be done to confirm it. They said if it needed the new engine it would be at the dealership for 2 1/2 months. Next day they said it wasn’t… the engine recall...it needed a new radiator. I asked what the cars were doing that had had the engine recalled...they described exactly the things that is wrong with mine. They said it was unsafe to drive and if the radiator wasn’t replaced and the engine blew a rod, it would not be covered. They lied to me Everyone else I saw in there were also very unhappyThank you for bringing this to my attention. I apologize for the misunderstanding you experienced during your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at mbaugher@GeneMesser.com. I look forward to speaking with you. Matt Baugher, General Manager
Great Service
by M&K Wilson on 07/11/2023I use Gene Messer Service Center for all my oil changes and service needs on my Kia Sorento. Their customer service is always top notch.Thank you for your kind words! We thank you for your business and look forward to your next visit!
Oil Change Ture Rotation
by gitmobaby on 06/22/2023Quick and had a shuttle to take us where we needed to go, since we were from out of town.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Good Service
by Shantavia L on 06/18/2023This was my first time using this service and I had a great experienceThank you again for taking the time to let us know how we did. We hope you have a great day!
Service
by KTOMS530 on 06/10/2023The service is absolutely fantastic. They communicate very well with you and are extremely helpful.Thank you for your kind words! We look forward to your business with us again!
Great Job
by Rosa on 10/06/2022The people down to the service is exceptional. They always seem to take care of everything.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
No Communication
by Poor Communication on 09/02/2022Dropped my vehicle off on the 8th of August and I was advised by Gene Messer that my vehicle was ready on the 22nd of August. During that time I had to call to get updates as to what was going on with my vehicle. I then had to return my… vehicle back the next day (08/23) as the issue with my vehicle returned. Again never received any updates and was advised by KIA America that my vehicle was ready for pick up on the 29th of August. I then called Gene Messer on the 30th where I was advised that my vehicle was indeed ready for pick up. So I had no communication from Gene Messer KIA and had to call weekly to receive updates. The vehicle in question was a brand new 2022 Telluride.Thank you for bringing this to my attention. I apologize that your recent service experience was unpleasant and for the lack of communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Ryan Anderson General Manager randerson@GeneMesser.com
Setvice
by Bubba C on 07/15/2022Very professionalThank you for your positive review! We appreciate your business.
Extremely overcharged
by Kevin Griffin on 07/11/2022I was charged $17.50 a quart for oil that I can buy at Walmart for $24.47 for a 5 quart jug. I think if they buy in bulk they should be able to beat that price. I will not be getting service done there again.Thank you for informing me about your situation. Please know that we are looking into your concerns, Ryan Anderson the General Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Oil chsnge
by David on 07/05/2022I paid the small amount extra to use full synthetic oil. They are $40 cheaper than the quick oil changes. The oil was topped of right to the fill line.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Outstanding salesmanship & customer service!!!!!!!!
by Sean on 06/30/2022Sales professional Joe & Ginger the front desk coordinator were extremely helpful! I was never pressured to buy a vehicle & the salesman helped me find a brand new vehicle within my price range. I would highly recommend anyone looking for a… vehicle to visit Gene Messer Kia!Thank you for your thoughtful review, Sean. We're glad to hear you had such an outstanding experience. Please let us know if we can ever assist you again in the future!
Service
by Candy on 06/21/2022The most friendly people to meet and always letting you know what's is taken place, needed or not needed at the time of service. Professional and easy to talk to.Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Great Service
by Darla on 06/17/2022Quick service called this morning and got in this afternoon.Thank you, Darla. We're glad that you had an excellent experience with your recent service visit.
My car’s service today
by Peanuts on 06/08/2022People are always friendly and nice. The only complaint I have today was the time it took to get the oil changed. We took the car in one hour earlier then scheduled but then it was 2 1/2 hours late. They did wash the car for me but when we… went to pick it up I still had to wait 30 minutes more. This is the second time in 10 years so that is not bad!!Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Ryan Anderson General Manager randerson@GeneMesser.com
2019 Sorento
by geformula on 10/31/2018Friendly, courteous and knowledgeable staff. No pressure tactics. A pleasant experience.Glad to hear that we could provide you with a great experience!
Fixing other's mistakes
by Jaredthomp on 10/30/2018After purchasing a 2014 Kia Sorento from Pollard Used Cars, Gene Messer Kia has repeatedly gone above and beyond to help repair my vehicle.Thanks, Jared! We are happy to hear that we could provide you with a wonderful experience!
Outstanding Business
by StarG62 on 09/03/2018Very courteous employees in sales and service. Salesman worked to get a price we could afford. Thank you, Edward.Thanks! We are happy to hear that we could provide you with a great experience!
Nobody better
by Johnwhi on 08/04/2018I bought a new Kia recently only because of the service they give me. They are exceptional, especially Jessie and Daniel. I trust them and know I am taken care of.Thank you for your kind words for Jessie and Daniel! We are happy to hear that they could provide you with a great experience!
Always fabulous!
by Txgrrlnnh on 07/05/2018Love the attentiveness of the staff. Always so polite and pleasant. They take the time to keep me well informed about progress of my visit.Thanks! We are so happy to hear that we could provide you with a wonderful experience!
Among the many things drivers notice and appreciate about our new Kia lineup, is its diversity. That said, there are a few resounding favorites, such as the Forte, Optima, Sorento, Soul and Sportage. To see what all of the fuss is about, simply drop by Gene Messer Kia of Lubbock and take a spin, or give us a call at (888) 419-3017.
Of course, Gene Messer Kia Lubbock also has an extensive assortment of well-maintained used cars showcased at our Lubbock showroom. These include Kia models, as well as those made by other reputable automakers. If you find it here, you know it's backed by integrity.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
We're delighted to learn about your positive experience and the great assistance provided by Chase! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.
by Sara Thurston on 05/14/2024