Gene Messer Kia
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My car’s service today
Written byon 06/08/2022
People are always friendly and nice. The only complaint I have today was the time it took to get the oil changed. We took the car in one hour earlier then scheduled but then it was 2 1/2 hours late. They did wash the car for me but when we went to pick it up I still had to wait 30 minutes more. This is the second time in 10 years so that is not bad!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 06/14/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Ryan Anderson
General Manager
randerson@GeneMesser.com
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