Gene Messer Kia
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Dealership Service Review
service Rating
No Communication
Written byon 09/02/2022
Dropped my vehicle off on the 8th of August and I was advised by Gene Messer that my vehicle was ready on the 22nd of August. During that time I had to call to get updates as to what was going on with my vehicle. I then had to return my vehicle back the next day (08/23) as the issue with my vehicle returned. Again never received any updates and was advised by KIA America that my vehicle was ready for pick up on the 29th of August. I then called Gene Messer on the 30th where I was advised that my vehicle was indeed ready for pick up. So I had no communication from Gene Messer KIA and had to call weekly to receive updates. The vehicle in question was a brand new 2022 Telluride.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 09/02/2022
Dealer Response
Thank you for bringing this to my attention. I apologize that your recent service experience was unpleasant and for the lack of communication. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Ryan Anderson
General Manager
randerson@GeneMesser.com
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