Customer Reviews of Gene Messer Hyundai
Review type:
Excellent Service and Staff
by MikeGee on 05/31/2024The diagnostics and service was amazing. A 12 year old Elantra now performs like a new car. They are probably the best dealer service department I have ever worked with. I highly recommend.Service
by Reccrew on 05/09/2024My entire sound system went out. They service center diagnosed it immediately. Also recommended other services that were due.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Always great service!
by Victor M. on 05/10/2024Always prompt and professional service!We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Gene Messer service
by TKeyes072952 on 04/12/2024New facilities make the wait much more bearableAbsolutely, we're thrilled to hear that our new facilities have enhanced your experience with us! Our goal is always to make your wait as comfortable and convenient as possible while ensuring top-notch service for your vehicle. Thank you for sharing your feedback, and we look forward to serving you again in the future at Gene Messer Hyundai Service.
Great service
by Frank2024 on 04/03/2024Appointment was on time. Service done and car was washed and vacuumed. Nice touch.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great customer service
by Sheyanne on 03/28/2024They went above and beyond for me and the guy even helped pay for my oil changeWe are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Best place for service
by Neneduran on 03/25/2024Always friendly service reps Jasmin and Victoria are amazing, great dealership, nice inventory.Thank you for your feedback! We're glad to hear that you had a positive experience with our service reps Jasmin and Victoria, and that you find our dealership to be the best place for service with a great inventory. If you need anything else in the future, feel free to reach out.
Service on 2020 Santa Fe
by TNKeyes on 03/13/2024Been with Gene Messer Hyundai 16 years, through 5 vehicles, they’ve been a good company to work with.We're grateful for your 16 years of loyalty and the purchase of five vehicles with us! Thank you for choosing our dealership as your trusted partner. We're here to support you for all your automotive needs.
Service Maintenance
by Gimme27 on 02/28/2024Staff very courteous. Comfortable waiting area with fresh coffee or water available.We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
I loved the service!
by Shelby E on 02/26/2024Everyone was so kind and I got in and out pretty quickly! Dustin and Matthew were a huge help!!It's wonderful to hear that you had a positive experience and that everyone, especially Dustin and Matthew, was kind and helpful. Efficient service and a helpful team are certainly key elements in creating a positive customer experience. Your feedback is appreciated!
Oil change
by scooby27405 on 02/25/2024Matthew, the service advisor was so kind and helpful he called me and let me know what was going on with my car and I will be taking my car back to there for further serviceIt's wonderful to hear that Matthew, the service advisor, provided kind and helpful assistance, keeping you informed about what was going on with your car. We appreciate your positive feedback, and we look forward to continuing to provide excellent service for your car in the future. Thank you for choosing our service, and we're here to help with any future needs your car may have!
Hyundai Santa Fe Service Lubbock Tx
by Dfincher on 01/27/2024I took the vehicle in due to a check engine light and left it so they could check it out. The problem was somewhat difficult to pinpoint and they even had to call Hyundai engineers!! However, they persisted and got it figured out!! We… are currently waiting on a part that had to be ordered - they did say it was safe to drive until we get the part!!Thank you for sharing your experience with the dealership. It's great to hear that the team persisted in identifying and resolving the issue with your vehicle, even involving Hyundai engineers to ensure accurate diagnostics. While waiting for the ordered part, it's reassuring that it was communicated that it's safe to drive. We appreciate your feedback and hope your vehicle is back to optimal condition soon!
Very very RUDE
by Becky Price on 01/14/2024I virtually never give reviews but I had to this time. Firstly, they are highly unorganized!!! Secondly, Victoria was extremely rude and had a horrible attitude. I understand they were busy but I it's no excuse to treat people like that.… However, everyone else was nice. Please note, this was the service department. When I dealt with the sales department I had a wonderful experience but I will not be back to this location to get my vehicle serviced.Becky, Thank you for your review. I apologize for the delay in my response and any inconvenience caused. Your feedback is valuable to us and we will work to prevent similar issues in the future. If you need any further assistance, please contact me via email. Thank you for bringing this matter to our attention. Brendan Cimino General Manager bcimino@GeneMesser.com
Poor communication/ customer service
by Jdwells on 12/14/2023The dealer took a month to replace my fuel tank. They had my car from Nov 9th til Dec 12th. The communication from the dealership was almost nonexistent. I had to call, or text to get any information. The service tech that I was working… with left, and failed to order the parts to fix my car. No one bothered to follow up, or contact me when he left. I called, and the young lady who took over my repair ticket wasn’t even aware that the parts were never ordered. Service manager is new to the dealership, but my experience there is so bad that I’m considering selling the car just so I won’t have to deal with them in the future.Service
by Dguliie on 11/07/2023They lied about the service performed.A/C issue
by Tmadewell on 09/21/2023My A/C took forever to get cool. I was informed that it was over charged, so they did an evac and recharge. My A/C vents have ice cycles hanging from them now.😁We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Santa Fe 2003
by La Santa Fe on 09/16/2023Our vehicle was having a lot of issues, but most of all the stutter of the motor. We have had this vehicle for a long time and has been a good one for sure. Our engine light was on and it needed attention. Thank you for the great work and… inspection details taken. We would like to command our service person for repairs.We are glad we could help!
Construction is a huge mess. Very difficult
by Swilson on 09/03/2023No place to park. Took two hours to get an oil change. Then brought out one wrong car to us, and two wrong sets of keys. Not organized.
Did not fill up washer fluid
by LBK- Hyundai on 08/29/2023The customer service reps are always very nice. However, the technicians did not fill up the washer fluid. This is obviously a small thing, but if you stated that all fluids and things are correct but did not check that it makes me… question what other corners were cut during my service. When you get service performed at the dealership you expect excellent care for your vehicle. This was not what was provided.Had car for 3 days and no repairs were completed
by Natroch on 08/26/2023To make a long story short, I took my car in for repairs on a Wednesday morning (I was told they would need a my car for a couple of days), and by the time Friday rolled around, none of the repairs had been completed. Mind you, one of the… repairs was an issue with my brakes as they kept squealing, and they (Gene Messer Hyudai) supposedly replaced the pads in January of this year. So I pretty much rented a car for 3 days for nothing since Gene Messer left my car parked for 3 days and did nothing to it, nor communicated to me that they wouldn't be able to do the repairs in the amount of time told to me originally. Such a waste of time and money.Oil change and inspection
by Dresendes on 08/02/2023QuickThank you again for taking the time to let us know how we did. We hope you have a great day!
You can expect to always be treated in a neighborly fashion. This is true regardless of whether you're here to test drive a new Hyundai or used car, get an estimate on your car, secure auto financing, or figure out exactly what auto part you need.
If only a new Santa Fe, Elantra, Tucson, Accent or Sonata will do, then we have you covered. Peruse our selection of affordable Hyundai models at your leisure; when something pops out at you, we'll set you up for a little joyride (i.e. test drive). Singing along to the radio is optional. Come see why people want to make the drive from Amarillo and Odessa to buy from us.
Sometimes a new car isn't what you're looking for, and you're in luck, because in addition to our wide selection of new Hyundai vehicles, we've got a great collection of used cars. We have a wide range of options that are sure to satisfy you as well as your checking account.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hi, we are so happy to read such a great review about Gene Messer Hyundai! Thanks again for the recommendation, and have an amazing day!
by Barry Lewis on 06/01/2024