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Gene Messer Hyundai


4025 W Loop 289, Lubbock, TX 79407 (map)
Today 8:30 AM - 7:30 PM
Sales Rating
Recommend:
Yes (6) No (0)
Service Rating
Recommend:
Yes (14) No (4)
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Dealership Service Review

1 out of 5 starsservice Rating
Had car for 3 days and no repairs were completed
Written by Natroch on 08/26/2023

To make a long story short, I took my car in for repairs on a Wednesday morning (I was told they would need a my car for a couple of days), and by the time Friday rolled around, none of the repairs had been completed. Mind you, one of the repairs was an issue with my brakes as they kept squealing, and they (Gene Messer Hyudai) supposedly replaced the pads in January of this year. So I pretty much rented a car for 3 days for nothing since Gene Messer left my car parked for 3 days and did nothing to it, nor communicated to me that they wouldn't be able to do the repairs in the amount of time told to me originally. Such a waste of time and money.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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